We recently stayed at the Sonnenalp for a few days of skiing, and overall had a good experience. When we arrived we were greeted warmly by the bellman who took care of our car, luggage, and showed us to the room (it was nice having one person do all of this). We stayed in a Blue Spruce Suite, which was very spacious and homey with a fireplace and large bathroom (loved the heated floors!). The breakfast buffet was nice, with lots of good quality fresh fruit and other selections, though pretty much the same hot buffet options were offered everyday - I think a little variety in this area would help. The hostess and one of our waiters were very professional and pleasant, though on 2 mornings we had a waiter/waitress who was almost completely absent. We also ate at Bully Ranch one night which was nice and casual with friendly service and relatively tasty food.
One of us went to the spa two days in a row - all treatments received were terrific and very high quality. The atmosphere in the spa/pool area is very relaxing and pleasant. The only issue was that I had booked the appointments in advance, and on both days there were problems - the first day, I arrived and checked in for my massage and was greeted warmly by the attendant who confirmed the time. After waiting for about 15 minutes past the appointment time, I went back up to the desk to see if they were running late - another attendant acted surprised and said my appointment was actually 30 minutes later. I might have thought this was an oversight on my part if I didn't then have a similar experience the next day when I went for a facial - I had booked the longer 80 minute facial, which the attendant confirmed at check-in. However, when I was finished with the treatment (which was great!) I was surprised to learn that it had only taken 50 minutes (the shorter facial), so apparently there was another miscommunication between the booking, spa desk, and those providing the treatments. On a related note, we had requested that housekeeping come clean the room during the 2 or so hours in the middle of day when I was receiving the spa treatments. On both days, I arrived back to a dirty room and had to call them to then come clean. They then responded quickly and got it done, but it seemed a little odd since the hotel was not full and they pleasantly took the request on both mornings.
The ski concierge was nice, and definitely more convenient than carrying your gear from the hotel. You do still have to carry your skis about 100 feet and go up and down stairs in your boots (the Four Seasons has a attendant waiting at the lift to collect your skis).
Finally, the main issue and reason we would not go back to this hotel (unless improved), was the mattress in our room. It was the worst hotel mattress we have slept on in a long time. We were tossing and turning all night, and it was especially uncomfortable after a long day of skiing. With so many upscale hotels offering luxurious mattresses these days, this seems like a major oversight.
Overall the Sonnenalp was a very pleasant ski hotel, and despite some of the small service issues (which I think could easily be addressed), if they had better mattresses we would definitely stay there every year.
- Official Description (provided by the hotel):
- Sonnenalp is a unique hotel in Vail, Colorado renowned for personal service and genuine, family-run hospitality. Enjoy world-class amenities and conveniences in the heart of Vail Village. ... more less
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- Also Known As:
- Sonnenalp Resort Of Vail Hotel Vail
- Sonnenalp Hotel Vail
- Sonnenalp Resort Vail