After a 5-day stay in Breckenridge, we headed to Vail for more Colorado fun. Sonnenalp is a pretty, full-service hotel, and we looked forward to some relaxation and pampering. We had booked a 2-bedroom suite, and Sonnenalp graciously upgraded us to a bigger suite, with 2 bedrooms, 3 incredible bathrooms, living area, and 2 decks. The suite was clean, with nice furniture. The marble bathrooms, with heated floors, were outstanding. From our decks, we had gorgeous views of the mountains. The hotel has a beautiful spa area, including pool, hot tubs, and bar. Our rate included a wonderful daily breakfast. I had a great massage in the spa. We loved hanging out in the spa area, and found it to be the best public spot in the hotel. A nice touch is the fruit that can always be found in the lobby.
We were able to borrow bikes from the concierge desk, which was a surprise. The hotel could communicate better what is included in the rate - we were left wondering what other amenities we could have enjoyed for free.
The hotel seemed either slightly understaffed or incorrectly staffed. One night, we had to use the little bit of Spanish we know to say no to turn down service - at 9:30 PM. We were traveling with a 2-year old, so this was a bit inconvienent. Valet parking was continually a nightmare. I think they ran out of parking spaces each day (in August - what is this like during peak ski season?!). To get your car into valet, cars would be lined up on the road in front of Sonnenalp, creating a lot of congestion. On top of our $800/night rate, they charged us for daily parking and also a babysitter $20 for the 4 hours she was there. One final note on staffing: breakfast had a lot of slow-moving bus staff, and not enough wait staff (who were constantly running around helping the bus staff clear & set the tables). On a positive note, all the wait staff and the hostess were incredibly nice to our 2-year old.
If the hotel could address the valet parking, amenity communication and under/incorrect staffing, I would have given this property 5 stars. Overall, we enjoyed our stay at Sonnenalp and recommend it.
- Official Description (provided by the hotel):
- Sonnenalp is a unique hotel in Vail, Colorado renowned for personal service and genuine, family-run hospitality. Enjoy world-class amenities and conveniences in the heart of Vail Village. ... more less
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- Also Known As:
- Sonnenalp Resort Of Vail Hotel Vail
- Sonnenalp Hotel Vail
- Sonnenalp Resort Vail