We stayed 8 nights and overall an OK hotel, with great breakfast (and breakfast host) and great location. Hotel management/part of the front desk crew a disaster though. We called in advance to secure a roll in bed, which they didn’t arrange (we arrived 1 am and had to squeeze in 3 in a queen sized bed; no apology, instead they questioned us). We had to accept a more expensive room and was told that "there is an issue with the last night, but we will try to work it out so that you can keep the room". We couldn't, only they didn't tell us. Our stuff was moved from one room to another without warning while we were out skiing, a fairly gross violation if integrity in my opinion. They screwed up but failed to accept any responsibility. They haven’t even bothered to return calls afterwards. If Pepi the owner is serious about his reputation he should have a serious talk with his staff.
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- Also Known As:
- Gasthof Gramshammer Vail
- Gasthof Gramshammer Hotel Vail