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“Prefect hotel!”
Review of Austria Haus Hotel

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Austria Haus Hotel
Ranked #7 of 30 Hotels in Vail
Certificate of Excellence
1 review
“Prefect hotel!”
Reviewed July 31, 2014 via mobile

This hotel was absolutely beautiful. We visited Vail in the summer at the end of our week long CO trip. It was perfect. The staff were so wonderful, the room was so warm and inviting, and the pool and hot tub were quiet and relaxing with a breathtaking view. The breakfast was spectacular- lots of variety including an enormous bowl of fresh strawberries, raspberries, blackberries and blueberries to put on top of your waffles. Yum! The unique charm of this hotel made it become one of my favorites. Loved every second of it and didn't want to leave.

Stayed July 2014
Helpful?
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, August 3, 2014
Dear Jennifer M,
I was extremely happy to read this review and have since shared it with all the staff members here at the Austria Haus. The Austrai Haus is nestled right in the heart of Vail and sits right along the Gore creek this makes our views and atmosphere amazing while sitting in the hot tub after an amazing day of activities up in the mountains. With our property being a smaller boutique style hotel it really allows our guest feel the charm that they seek when visiting Vail, so when I read that you loved the charm I was happy that our efforts did not go unnoticed. We hate to see our guest leave as well especially when they are having an amazing trip. We hope you are able to make it back again soon so we may get the chance to make more memorable experiences.
Best Regards,
Oliver Segall
Resident manager
osegall@vailresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
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English first
Sayreville, New Jersey
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 23, 2014

We took a mini trip to Vail and selected the Austria Haus hotel. It appears to be part hotel/ part residence club. Residence clubs I believe are fractional ownership/time shares. That said there was absolutely no time share sales pitch. The staff is extremely friendly and helpful. The hotel is well maintained and I saw no evidence of worn out articles or things in need of repair. Our room did not include a fireplace and was sized for two people. There were no burned out light bulbs or broken switches. The room was spotless and maintained. Breakfast was included and there was always something different each day. Don't expect IHOP breakfasts but do expect fresh, healthy and filling meals. The pool/hot tub was in great shape though small given the hotel size so you might run into a seating issue. There is nothing I could point to that I would say was unacceptable. The Vail village is served by a bus system that moves you throughout the area so you do not necessarily need a car, though prices are higher in the village.

I rated the hotel as 4 stars (though I would have given it 4.5) based upon a couple of opportunities for improvement. First, the breakfast area is a bit crowded with the furniture needed to seat the guests. This can make for some interesting travels as you move from the food locations, past others to your table. Second, the location of the bath towels was hidden when the bathroom door and the privy door were open. I ended up drying off with a hand towel until I found the bath towels. What was interesting was a towel bar was inside the shower area and was stocked with hand towels and wash cloths but no bath towels. The shower area has a deep soaker tub but that also means getting up and over the tub to get into the shower. All in all though these are observations not problems. I'd definitely book the Austria Haus agin when returning to Vail.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JEFFREY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, July 31, 2014
Dear JEFFREY S,
Thank you for taking the time to write such a detailed review. The Austria Haus is in fact a private residence club that offers fractional ownership (with our any pitch) and a Hotel. The constant ins and out of the owner of the club side and the attention to detail that comes from the hotel side really keeps the property as a whole well maintained. Our location nestled in Vail village is the Ideal spot, with public transportation and the close proximity to everything, once you arrive like you said there is no reason to use your car. Thank you for your suggestions we really do value all feedback from our guest, I will be sure to advise the breakfast crew and the housekeeping department with your suggestions. We hope to get the pleasure to host you again soon.
Best regards,
Oliver Segall
Resident manager
osegall@vailresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, Ca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2014

From the minute we walked in the door, the staff at Austria Haus was attentive, charming and very accomadating. The rooms were outstanding, beds were heaven, and the breakfast was perfect. The hot tub and pool overlook the river and the village. Close to all! I will recommend to all my friends.

We were able to get a deal by booking the same day.

I will be back!!

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank starfish100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, July 31, 2014
Dear starfish100,
Wow “superb” Ill be sure to pass this on to the entire staff here at the Austria Haus! Everyone here takes great pleasure and pride when it comes to customer service, so when we hear “attentive, charming and very accommodating” it’s extremely motivating. I’m happy to hear that you enjoyed one of my favorite areas of the hotel, the hot tub and pool that sits right along side of the gore creek looking out to the village. In the summer it’s a great way to spend the day in the amazing Colorado sun, and in the winter with the hot tub and pool both heated it’s a great day to rehab your muscles after an amazing day on the mountain. We hope you come visit us again soon!
Thank you,
Oliver Segall
Resident manager,
osegall@vailresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
80 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 22, 2014

It would be easy for any hotel with this great location to let itself slide on the amenities and service side of things, but Austria Haus delivers on all accounts. Being in the Vail Village area, it's walking distance from LOTS of shops, cafes, and restaurants (all but one of them--Red Lion--severely overpriced, but what can you expect when you're in Vail?) and is directly below the Vail transit station which makes getting anywhere else in the Vail/Avon area extremely easy. Aside from the location the service is quite good, the included breakfast is above average, and the rooms are very nice. Our room (214) was just a simple king bed facing the opposite of the mountain/town/ski runs, but it had all the little things that turn an average (but "expensive") room into something more. Simple examples: dimmer switch on the bathroom lights so you could leave a light on at night and not be blinded in the middle of the night and a HUGE in-room safe. Bed was firm but comfortable, but the air conditioning unit was located directly above the bed which wasn't ideal. The only problem we had was that the pillows (and possibly comforter) were down, and my wife has pretty bad allergies...and even though we asked for non-down pillows after the first night, we didn't get them for our second (and last) night. There's no parking onsite, you have to valet your car, which is not only an inconvenience but also something I don't like doing because I don't like feeling "forced" to tip somebody to simply park and then deliver my car to me, but again because you're in Vail Village, there's not a lot of other options because there's not a lot of parking space. But these small details aren't enough for me to give Austria Haus anything other than a double thumbs-up!

Room Tip: There's two types of rooms: those facing the mountain and those that don't. I guess the one...
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  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank GlobetrottingMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, July 31, 2014
Dear GlobetrottingMan,
Thank you for taking the time to write such a wonderful detailed review. We take great pride not only in our location but our property and location as well and like you said we try to provide our guests with all the amenities the larger hotels offer either on site or at a location close by. From the entire staff we are sincerely sorry that we did not get you the non down comforter and pillows, which is a common request. Touching on the parking situation the Austria Haus is a valet only property, and like you said it is due to the lack of room that we have here in Vail village, however unlike other properties which charge you extra for parking we do include parking in the resort fees. Again thank you for this great review and the two thumbs up!
Best Regards,
Oliver Segall
Resident Manager
osegall@vailresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
126 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 22, 2014

The Austria Haus is a very cozy hotel that goes to great lengths to feel like an alpine inn. Most of the rooms have fireplaces and are well appointed. Even the continental breakfast buffet caters more to European tastes than American. It's location is also ideal, just a few blocks from the center of Vail Village. However, for such high prices and inflexible cancellation policies, one would expect a few more amenities, including room service and an onsite gym (guests do have access to the Vail Lodge's gym, several blocks away).

Room Tip: Ask for a room with a fireplace.
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  • Stayed June 2014, traveled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank nyr38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, July 31, 2014
Dear nyr38,
I hope all is well back in the amazing New York, New York! Thank you for taking the time to share your experience here at the Austria Haus by writing such a lovely review. I’m happy to see that you enjoyed most of what the hotel has to offer, we do have a small fitness center on property that is open to all guest, however like you said all the hotel guest's do have access the gym at the lodge at Vail. We hope to get the opportunity to host you again soon.
Best Regards,
Oliver Segall
Resident Manager
osegall@vailresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, Texas
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 21, 2014

My family of four traveled here last month with my mother and we had a great experience at this hotel. The staff was friendly, quick to accommodate, and were always willing to offer advice or recommendations.

Great breakfast with attentive waitstaff. In fact, this is the BEST free breakfast I've ever had. The hotel lobby with reading room/gas fireplace was a treat to spend time in during the evening. Pool is small, but adequate, with a wonderful view. Rooms were a bit small, but we don't spend much time in hotel rooms except to sleep.

Perfect location to Vail/Lionshead.

Will definitely stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Jeremy117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, July 24, 2014
Dear Jeremy117,
Wow this is a wonderful review, Ill be sure to share you review with all the staff here at the Austria Haus. I’m happy to hear that you were able to enjoy all the Austrai Haus has to offer. It was a pleasure to host you and your family and hope to have the opportunity again soon.
Best regards,
Oliver Segall
Resident Manager
osegall@vailresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Austria Haus Hotel

Property: Austria Haus Hotel
Address: 242 E Meadow Dr, Vail, CO 81657-4594
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Vail
#8 Family Hotel in Vail
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Austria Haus Hotel 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
Discover Vail's premier boutique hotel in the heart of Vail Village. Inspired by the authentic, family-run ski chalets of the Austrian Alps, the Austria Haus Hotel exhibits warmth and hospitality with a touch of alpine class. After a day on the mountain, relax in the heated pool or Stroll up Meadow Lane and enjoy the essence of Vail Village-Bridge Street and the covered bridge, bowling, movies and events at the Solaris, Vail Farmer's Market, shopping, dining and galleries galore. This exquisite 25-room boutique hotel offers the perfect combination of modern amenities, the ideal location and exceptional guest services. ... more   less 
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Also Known As:
Austria Haus Vail
Hotel Austria Haus

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