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“Best deal in Vail”
5 of 5 bubbles Review of Austria Haus Hotel

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Austria Haus Hotel
Ranked #7 of 30 Hotels in Vail
Certificate of Excellence
Houston, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best deal in Vail”
5 of 5 bubbles Reviewed May 29, 2014

Amazing location - right in the center of Vail Village. Couldn't ask for a more perfect location. The breakfast was included. It was fabulous - waffles, hard boiled eggs, oatmeal, mixed berries, meats, cheeses. Omelette station on Wednesdays. Staff was great - very friendly and helpful. There is a heated pool and hot tub outside overlooking the river. I am a picky person when it comes to hotels and this one really was outstanding.

Room Tip: Ask for a high floor since all of the rooms overlook the street.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbr123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, June 2, 2014
dbr123, we couldn’t thank you enough for taking the time to write a review, especially one as kind this. I’m thrilled to hear that we meet and hopefully exceeded all expectations. The breakfast staff really does do a great job setting up a wonderful spread; soon we will have to call it the Austria Haus's famous breakfast. We look forward to hosting you and your guest on the near future.
Best Regards,
Oliver Segall
Resident Manager

osegall@vailresorts.com
(970)754-7850
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Vail
1 review
5 of 5 bubbles Reviewed May 26, 2014

This place is a gem! Had an excellent experience. Great location, cozy, and extraordinary staff! Cannot say enough nice things about the staff; incredibly friendly and helpful. Highly recommend Austria Haus!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sabir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, May 28, 2014
Sabir M, Thank you for taking the time to compose this woderful review. Not to forget our lacation, rooms and amenities (which are all fantastic), however I couldnt agree with you more regarding the staff, we all feel that they are our best attribute. All of our employees strive to go above and beyond to ennsure the guest has the best possible stay while visiting Vail. Again thank you for the kind words.
Best Regards,
Oliver Segall
Resident Manager
(970)754-7850
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vail
1 review
5 of 5 bubbles Reviewed April 23, 2014

Our first trip to Vail and the Austria Haus. Beautiful boutique hotel, excellent service, friendly and sincere team, clean, comfy and well appointed rooms. perfect stay except bit loud on street side.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, May 4, 2014
Kim C we are pleased to hear that you chose the Austria Haus for your accommodations for your first visit to Vail. I was happy to hear that everything met your expectations and hopefully exceeded most. We hope that we get the opportunity to host you again if you plan to visit Vail in the future.
Thank you,
Oliver Segall
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 21, 2014

My fiancee and I stayed at the Austria Haus over closing weekend. The staff was so friendly and helpful during our stay. We got engaged over the weekend and they were so gracious with their hospitality. We will definitely be staying with them again soon.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, May 4, 2014
Kevin H again congratulations on the engagement, we are thrilled that we were able to be a contributing part to your Fiancé’s and your special weekend. We are excited for the opportunity to host you in the near future and if there is anything we can do to make your next stay just a special as the last please do not hesitate contact us with any inquiries.
Thank you and Congratulations,
Oliver Segall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 21, 2014

Took advantage of an end of the year deal at the hotel to squeeze in some end of the season skiing with my husband and my daughter. The hotel was clean, close to the slopes, had a friendly (but not intrusive or fake-friendly) staff and an amazing breakfast included. My only issue is that the beds in the Lupine room were trule doubles as clearly stated on the description of the room. I was secretly hoping for Queen beds in my "double" room as we have at least two people of reasonable girth used to sleeping in larger beds. The next room style up was indeed politely offered (with a King bed) for $30/more a night -- and would have been nice, but we would have had to put our daughter in a roll-away (cost per night was $50/night). At $80/night for 7 nights -- this would have increased our cost by $560 -- something we were unwilling to take on -- not to mention our 13 yo daughter would have been put out by not having her own full bed on her spring break. That said, for skinny people who like great breakfasts and want to be close to the slopes and other activities -- this hotel was great for us -- especially on the end-of-the-year deal. We would come back despite the bed situation.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mickie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, May 4, 2014
Mickie C we are happy to hear that you were able to "squeeze in" a couple of last minute days at the tail end of this amazing season we had here in Vail. All of our staff strives to take a personable yet professional approach when greeting or conversing with our guest and I'm pleased that you took notice. As far as the subtle disappointment you experienced when walking into you rooms and seeing the bed where as advertised, doubles, I apologize. Next time please feel free to call me direct before or after you book you room so that I may be sure you as comfortable as possible. Thank you for the lovely review.
Warm Regards,
Oliver Segall
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
6 reviews
6 hotel reviews
5 of 5 bubbles Reviewed April 14, 2014

Vail is a wonderful place and Austria Haus is perfectly located, great service, wonderful breakfast that is included in the rate for all, comfy beds, hot tub was perfect temp - all together a great weekend

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Happy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, April 28, 2014
Thank you for your review Happy T,

Having a comfortable bed is such an important part of a vacation! I have to agree with you.. Austria Haus has all of the luxury amenities and comfort you could desire on your Vail Vacation. The indulgent staff takes pride in personalizing all of our guests stays. The intimate experience that Austria Huas has to offer is one of a kind in Vail. We look forward to our next opportunity to serve you. Thank you for taking the time to give us your kind review.

Kind Regards,

Shannon Best
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DES MOINES
2 reviews
3 of 5 bubbles Reviewed April 8, 2014

just not up to professional expectations for the hotel service industry. staff conversations, not for guests. poor reception upon arrival
dated room suite although had great potential, carpet stained (rust), light bulbs burned out & miss matched.
great central Vail Village location though.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JAZZEDBOUTWINE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, Manager at Austria Haus Hotel, responded to this review, April 25, 2014
Good Afternoon Jazzedboutwine,

Thank you for taking the time to share your experience from your recent stay with us. I am very disappointed that the service you received was not at the high level that the Austria Haus Hotel has been known for throughout our long history in Vail. I would love the opportunity to talk with you over the phone and gain more detail about the issues you had with the staff so that I can come up with a resolution for you. Thank you very much for taking the time to give us your valuable feedback. I look forward to hearing from you.

Kind Regards,
Shannon Best
Director of Rooms
sbest@vailresorts.com
970.754.7825
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Austria Haus Hotel

Property: Austria Haus Hotel
Address: 242 E Meadow Dr, Vail, CO 81657-4594
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Vail
#8 Family Hotel in Vail
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Austria Haus Hotel 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
Discover Vail's premier boutique hotel in the heart of Vail Village. Inspired by the authentic, family-run ski chalets of the Austrian Alps, Austria Haus exhibits warmth and hospitality with a touch of alpine class. This exquisite 25-room boutique hotel offers the perfect combination of modern amenities, the ideal location and exceptional guest services. ... more   less 
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Also Known As:
Austria Haus Vail
Hotel Austria Haus

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