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“Great property better staff.”

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The Ritz Residences
Ranked #13 of 30 Hotels in Vail
Certificate of Excellence
Reviewed June 26, 2014

Spent 5 days here in May. The property is beautiful. We stayed in a two bedroom, two bath villa with a den. It was decorated perfectly for a luxury Rocky Mountain resort. The kitchen was great with high end appliances and finishes including a wine fridge. All cooking utensils, dinnerware and glasses were provided and in great condition. The beds were very comfortable. The bathroom floors were heated which is a nice touch for a mountain resort.

The staff were wonderful. We were greeted in a very friendly manner each and every time we encountered any of them. Many times they addressed us by name. They always asked if we needed anything.

The only problems we encountered were not major. The pool should be warmer and this time of year the hot tub should not be as hot. I was also very surprised that coffee was not provided in the room, even though there was a very good coffee maker. There was coffee available downstairs, but I would have preferred to enjoy my coffee on the balcony. Also you should be aware there is no restaurant available on site. They do offer private car service to all area shops and restaurants.

Overall this is a fabulous luxury resort in a great location with an outstanding staff. We will return at our first opportunity.

Thanks for making our stay enjoyable.

Room Tip: Ask for a high floor with view of pool. Rooms on the other side have a good view but also face the i...
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  • Stayed: May 2014, traveled as a couple
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1  Thank Texascowboy3600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 - 144 of 188 reviews

Reviewed June 17, 2014

We truly enjoyed our five day stay at the Ritz Carlton Vail. The service as others have mentioned was outstanding. The two bedroom residence came with a den and 2 and 1/2 baths and had a lot of attention to detail in the quality of the building and the decor. Noise was not a factor and everything you could require was available from free bikes to a ride to the grocery store. My only quibble was the bed was not comfortable and caused some difficulty in having a good night sleep. We stayed in June so the property was not overly populated, but the season was perfect for hiking or enjoying the village.

  • Stayed: June 2014, traveled with family
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Thank Burgs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2014

Visited here in May of 2013 and I've never had a better hotel experience.
The rooms are as plush as I've seen, and the service was (almost) scary personal. Everyone knows your name and makes it point to do anything for you they can.
I can only imagine to ski experience at this place. Great local restaurants and just beautiful scenery round out the great experience. You could not possibly be disappointed.

Room Tip: we may have had the worst room in the place and it was awesome. You can't go wrong here
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  • Stayed: June 2013, traveled with family
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Thank richt727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2014

The place is OUTSTANDING. Only one tiny drawback, it is not ski-in, ski-out, so you have to take a two minute shuttle to the gondola. That shuttle runs every five minutes. And, there is not a full restaurant, but a large and gorgeous bar/lounge where they serve great appetizers (pizzas, salads, hummus, quesadillas, hot dogs, etc.) and play live music. We are happy to return again and again. Stellar service, too. Stellar! Ski valets are wonderful as well. Kids have a game room and they love the pool and jacuzzis. There is a great workout room, too, in case you need more exercise after skiing. They have suburbans that will drive you around town, but the bus stops right next door- and that will take you everywhere as well. Absolutely love it :)

Room Tip: They are all good. You might ask for one that overlooks the pool if you want to be on the mountain s...
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  • Stayed: March 2014, traveled with family
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Thank 949mommo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2014

My husband and I went for a week and loved every minute of it. The scenery is truly spectacular. The weather was great. The room was comfortable and we had a balcony with a view. The staff were pleasant and attentive. (Usual for the Ritz hotels.) The ski lifts and bunny slopes were behind the hotel few steps away-very convenient. We enjoyed breakfast and lunch at the hotel restaurants.

  • Stayed: March 2014, traveled as a couple
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1  Thank Giovi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2014 via mobile

In the early part of May a trip to the ski region may seem a little silly. It is not when you have great support from the Ritz team. The conceirge called before we arrived to ask what she could to make our stay comfortable. The bell/ valet staff were very helpful in knowing what was available in there area and made some wonderful recommendations about the local brew. The room for 3 couples was well suited to cooking and entertainment. Property is in a great location for walking, shopping and hiking. The Ritz team transported us (more than once) to shop. The pool and spa were very much appreciated after our hiking. It is worth a mention about the efficient and friendly housekeeping service who made sure we had everything we needed. I would say that the stay at this Ritz earned -one of my service of excellence pins from TripAdvisor. They were very pleased.

Stayed: May 2014, traveled as a couple
Thank LLenke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2014

My family and I had a chance to visit the RItz the last week before the ski season ended in April, 2014. From the moment we arrived until the time we left the service was stellar and the property was wonderful. The overall room, kitchen, beds, bathrooms and even down to the bath products were great. Eric, the gentleman who walked us through the property when we arrived and seemed to work 24/7 (he picked us up in the Ritz SUV several times, helped with skis, etc.) was wonderful and catered to our 13-year old son Jack. Gordon at the bar was great sharing military stories with Jack who tried to piece together Call of Duty with what real life was like in the military. The hot tub was very hot, the pool was refreshing and there were towels available every time we went. It's the last week of skiing so expect things at the hotel to be quiet but the staff takes excellent care of you. They did things you don't see at other hotels like packing our ski bag for us, taking all of our ski gear and putting it in our rental car on one of the days so all we had to do was walk out, get in the car and head to Breckenridge. They have a teen room with Xbox and Wii, computers, air hockey and Foosball. This was a special treat for our family and we can't say enough great things about the staff, room and property. The Ritz Carlton does not disappoint!

Room Tip: Ask to view the mountain.
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  • Stayed: April 2014, traveled with family
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2  Thank JPintheD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz Residences

Address: 728 W Lionshead Cir, Vail, CO 81657-5069
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Vail
#3 Family Hotel in Vail
#6 Luxury Hotel in Vail
#7 Romantic Hotel in Vail
Price Range: $613 - $3,855 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz Residences 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
Extravagant, refined and exclusive, it's all about luxury and convenience during your stay at The Ritz Residences, Vail. Experience the ultimate mountain resort lifestyle in each of the two-, three-, four- and five- bedroom residences. From its premier Lionshead location, extraordinary amenities and personal concierge, to extensive services including on-site ski & snowboard rentals, overnight storage and door-to-door shuttle service to the Eagle Bahn Gondola, there's no comparison to the renowned attention to detail you will enjoy. The Ritz Residences, Vail invites you to enjoy the most tailored experience in Vail. ... more   less 
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Also Known As:
Ritz-Carlton Club, Vail Hotel Vail

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