I was so excited to be going to Vail during the ski season and staying at this property, but I can honestly say that there is nothing special about this hotel except its location. The valet and front desk service was excellent, and the rest of the experience was average at best. The property's design is a mix of hunting lodge and grandma's house, so it is confusing, uninspired, and not at all appealing. The room is a generous size, but it feels dark and dreary. Probably the weakest experience we had was in the dining room. On both mornings we were seated quickly, but after that....waiting. We had to get up to find someone and ask for coffee, and on one of the mornings, we didn't wait; we just went out into the waiting area and got a cup from their free coffee service for guests rather than wait for it to be brought to our table. On the first morning my husband ordered a fritatta and never received the fruit that goes with it. On the next morning, when it happened again (different server), it was just too much. I ordered 2 eggs a la carte and received a whole breakfast. When I explained that I purposely ordered a la carte because I can't eat the potatoes or toast, she STILL charged us for the full breakfast! And when we asked for the bill to be adjusted, she charged $7.50 for two eggs even though the menu says that one egg is $3.00. Truly this was the worst service experience I've had in some time and is an excellent example of servers truly not caring. There was simply no effort. I can only conclude that this is a property that knows they've got a fantastic location, and that's ALL they deliver.
- Official Description (provided by the hotel):
- Welcome to Vail's most iconic hotel. The Lodge at Vail is Vail's first hotel, and remains the cornerstone of Vail Village, located just steps from Gondola One. Revel in the proximity to the slopes, savor exceptional on-property dining at Cucina and Elway's. After a day on the slopes, relax in the lounge at Pool One, peruse the plethora of shopping options along Gore Creek Drive, and enjoy authentic Rocky Mountain hospitality, all at Vail's original hotel ... more less
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- Also Known As:
- The Lodge At Vail, a Rock Hotel Vail
- Hotel Vail a Rockresort
- a Rockresort Hotel Vail
- Lodge Vail