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“check your bill @ check-out”

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The Lodge at Vail, A RockResort
Ranked #15 of 30 Hotels in Vail
Certificate of Excellence
Rio de Janeiro, RJ
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“check your bill @ check-out”
Reviewed February 20, 2013

Location - location - location! the best in Vail.
Hotel itself kind of confusing, lot of halls, different buildings and levels.
Main restaurant - Elway's overrated in my opinion.
Breakfast buffet abundant - service deplorable!
The worst was when the bkfast bill was presented: a mandatory "gratuity" charge of 20% as our table seated 6 persons! Also not clear as to what/why charges were imposed (bill varied from $17 to $75 per person although basically same breakfast was consumed).
At check-out (we were a party of 3 couples) hotel had forgotten to order transportation to Denver for German couple (arranged after quite a riff-raft). To top things off hotel padded the bill of the German couple by aprox $400. Later when I checked out the same thing happened... $430 dollars charge for breakfast with no receipt to back it up + charged for daily parking although I never had a car...
Fortunately they "removed" excess charges, however never apologized for their mistake - it seemed to be common business practice for them - very disappointing!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Andreas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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811 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
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English first
chicago
Level 6 Contributor
326 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed February 17, 2013

The Lodge is very conveniently situated steps from the new gondola which replaced the Vista Bahn chair at the end of Bridge Street. Guests are able to enjoy free ski storage along side at the mountin's base.
The location is Vail Village chock full of restaurants and shops.
The hotel accommodations are extremely nice and the housekeeping which includes turndown service is first rate. Service staff including the desk and concierge are extremely competent and friendly. There are facillities galore including a huge heated pool.
Breakfasts in the dining room are very good. Ordering from the menu or going to the egg chef for eggs made to order makes the most sense. The buffet price is very high and on entry if you just provide your name you will be charged for the buffet so tell the hostess you wish to order from the menu.
Espresso beverages in the dining room are quite good for some reason an espresso beverage ordered from room service is either made from a mix or tastes as if made from a highway gas station beverage station.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joesChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 5 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 16, 2013

We returned to Vail for the second time and chose to stay at the Lodge at Vail again for a 12 day period. We were as pleased as the previous year and even maybe our experience was a little better this time though only because I probably utilised more of their facilities. We travelled with another couple this year and one of the party did not ski but enjoyed Vail immensely and the hotel's service contributed to this.
We were initially given a room that did not meet our expectations (mainly due to the configuration) and the hotel reception were very obliging in finding us an alternative room which was excellent. It was a studio overlooking the Pool area which is a lot quieter than the rooms/suites that overlook the street as the rubbish collection in the early mornings can intrude.
I think the general atmosphere of the Lodge is what makes us return to this hotel and the friendliness (it sort of hugs you) and its proximity to the ski slopes.
Our room was excellent and the kitchens provide you with everything you need if you wanted to stay in and cook a meal - oven, stove top, microwave, dishwasher and large refridgerator and coffee making. They provide you with coffee and tea daily.
The room service is very good and there are the usual paper delivery of your choice. We have had a wood fireplace in both of the studio rooms we have stayed in and restocking of wood and any other amenities you may need is provided promptly.
The hotels spa is amazing! The complementary Steam room and Sauna and indoor hot tub are wonderful after a day of skiing and the staff are so pleasant. The facilities include a lovely shower room as well where every thing is available for you use.
We love staying at The Lodge and will be returning again probably next year.
Just a comment which reflects the service in the hotel. Our friends had a few maintenance issues with their room at different times and each one was attended to promptly and rectified and the general courtesy of the staff has to be mentioned.
The hotel recognised that there had been a few issues and they placed 2 boxes of chocolates in the refridgerator which was much appreciated.

Room Tip: Each of the rooms/studios are privately owned so the decor and facilities differ. We have stayed in...
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mellowAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 14, 2013 via mobile

A wonderful place because we have stayed there more than 10 times over the past 15 years...........easy access and egress to and from the ski lift; equipment rental right there next to lift with overnight storage; very much close enough to restaurants, boutiques, cinemas and very easy to walk around the village and keep the non- skiers happy shopping! Also, The Lodge at Vail offers a great restaurant, Elways; has tubs and pools for après skiing therapy; mountain facing accommodation which is beautiful and most relaxing; wifi that works without interruption; business area with computers and printers...... just to mention a few of the plusses and why I highly recommend The Lodge at Vail

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maurice481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, General Manager at The Lodge at Vail, A RockResort, responded to this review, February 16, 2013
Thank you Maurice481 for taking the time to share some feedback about your recent stay at The Lodge at Vail. Your loyalty over the past 15 years is truly appreciated and we look forward to continuing to welcome you and your family back to the hotel. Please do not hesitate to reach out to me personally when you begin to plan your next visit to Vail. It would be my pleasure to assist you and make certain your next visit is a superlative one.

Regards

Stephan Nicolas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviewed February 12, 2013

Had 6 days at the lodge. Great staff, very helpful. In particular they were great when I sustained a nasty injury, coming to pick me up and also taking me to the medical centre. Being so close to the gondola was fantastic

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, General Manager at The Lodge at Vail, A RockResort, responded to this review, February 16, 2013
Dear Reay M...Thank you for taking the time to post a review on TripAdvisor about your recent trip to Vail. I am so sorry to hear about your injury but very pleased the hotel staff took such great care of you during your time of need. I hope you are recovering quickly.

As you mentioned, we are the closest hotel to the Vail Village Gondola and have ski valet right at the base of that lift...it does not get any better than that in Vail.

I look forward to welcoming you back again in the future. Please do not hesitate to contact me directly when you are planning your next trip to Vail.

Regards

Stephan Nicolas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 10, 2013

Came to Vail on a business/pleasure trip. Very friendly and helpful staff. Excellent valet service. Wonderful to have valet ski service and even better to essentially walk out the door to the gondola. The amenities of the spa and fitness center are excellent. If you like to maintain your exercise regime while on vacation, this place is for you. We planned to ski the day we checked out and the hotel stored our bags and gave us access to the spa showers and hot tub when we were done skiing. We had a luxury room and loved it. Turn down service at night was nice-I mean who doesn't like a piece of chocolate before they go to bed?

Room Tip: A Luxury room is worth the extra money.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramona, California
Level 5 Contributor
58 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 10, 2013 via mobile

Stayed only one night for a quick ski trip to Vail. This lodge is unfailingly terrific. Super nice , helpful staff....unbeatable location. Great breakfast. The pool complex is fantastic and the Spa is superb. In a HUGE megaresort like Vail, this gives the guest the charm of an intimate lodge with individual attention and care. No driving the the parking structure and schlepping skis to the lift here .... thr ski valetbhasvthem waiting for you besidevthe new Gondola. I only wish we had stayed longer!

Stayed February 2013, traveled as a couple
Helpful?
Thank jjparis_delmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lodge at Vail, A RockResort

Property: The Lodge at Vail, A RockResort
Address: 174 E Gore Creek Dr, Vail, CO 81657-4511
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Ski-In / Ski-Out Hotel in Vail
#6 Business Hotel in Vail
#8 Luxury Hotel in Vail
#9 Spa Hotel in Vail
#11 Family Hotel in Vail
#13 Romantic Hotel in Vail
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Lodge at Vail, A RockResort 4*
Number of rooms: 171
Official Description (provided by the hotel):
Welcome to Vail's most iconic hotel. The Lodge at Vail is Vail's first hotel, and remains the cornerstone of Vail Village, located just steps from Gondola One. Revel in the proximity to the slopes, savor exceptional on-property dining at Cucina and Elway's. After a day on the slopes, relax in the lounge at Pool One, peruse the plethora of shopping options along Gore Creek Drive, and enjoy authentic Rocky Mountain hospitality, all at Vail's original hotel. ... more   less 
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Also Known As:
The Lodge At Vail, a Rock Hotel Vail
Hotel Vail a Rockresort
a Rockresort Hotel Vail
Lodge Vail

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