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The Lodge at Vail, A RockResort
Ranked #14 of 30 Hotels in Vail
Certificate of Excellence
Reviewed February 5, 2013

As a seasoned traveller, and a keen skier I chose this resort with trepidation after reading the very mixed reviews. Clearly you love it or hate it and I have to say that it is the worst hotel I have stayed at - yes in a prime location by Gondola One but that's all it has going for it. Spent as little time as I could in the room - very dull & dingy, not clean with a lot of issues - lights not working, bedding not made, window coverings broken, faulty kettle, faulty cooker ... to name but a few. Whilst walking through the lobby one day in 5 minutes I witnessed a couple getting an upgrade because of a number of issues, and a guy getting a significant reduction off his bill. There are far nicer hotels to stay at, and probably much nicer resorts - Vail is vastly overrated.

  • Stayed: January 2013, traveled solo
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Thank Skierfanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAV81657, General Manager at The Lodge at Vail, A RockResort, responded to this reviewResponded February 16, 2013

Thank you Skierfanatic for taking the time to share your feedback about your recent visit to The Lodge at Vail. Please accept my most sincere apologies for the issues you encountered in your room during your visit. These defects are unacceptable and certainly not what our guests should expect when staying with us. We pride ourselves on offering the most sincere and personalized service in Vail and this experience fell short of that. I urge you to reach out to me personally so that I may make amends for the issues you encountered. My email address is snicolas@vailresorts.com

Regards

Stephan Nicolas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (819)
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Reviewed February 4, 2013

Great hotel, centrally located in town near shops/restaurants, nice beds, good food.
The only recommendation I have is regarding the rooms:
- since this is a historic (but updated) hotel, the rooms are smaller that you might be used to for this class of hotel.
- Also, ask for a room with a view -- not facing the parking lot.

  • Stayed: December 2012, traveled on business
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1  Thank LLALWLYB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

We have just returned from staying at the Lodge at Vail for just over 2 weeks on our Honeymoon. I have been fortunate enough to have travelled the World extensively and i can honestly say that the Lodge is one of the best places i have stayed.

From the moment we arrived and the doorman whisked our bags away, we received some of the best service I have experienced. All the staff we came across were friendly and eager to help with any query (Restaurant reservations, directions, advice etc). We were even offered a lift to the local pharmacy in one of their fleet of Cadillac’s to save our ski-weary feet! The housekeeping staff were excellent, ensuring the room was perfect by the time we returned from our days skiing...additionally each and every maid made the effort to say "Good Morning" as opposed to the usual cursory smile or nod.

In terms of the accommodation, we were booked into a fantastic room (475) on the 4th floor in the "International / Luxury" wing overlooking the mountain, where the views from our balcony were truly breathtaking. The room was large and very comfortable with all the expected items (Safe, Fridge, Widescreen TV) and an enormous marble bathroom with 'his & hers sinks', bath and large separate shower....and heated floors!!! I know there were a few comments about noise, but we genuinely never heard a peep off anyone during our 2 week stay!

There are 2 restaurants, Caucina Rustica - a charming alpine themed breakfast place where we were greeted by name every morning (A lovely touch thanks Kaeli). They also serve complimentary drinks and food on their terrace by the fire pit each afternoon with live music. The 2nd is Elway’s, a fantastic steakhouse where I had one of the best Fillets and Lobster Tails I have ever eaten. Even when i had some sauce accidentally spilled on my shirt by a waitress, I was quickly told by the manager that it would be cleaned at their expense and the hotel informed of this before I even got to reception after the meal. Very impressive service to rectify a genuine accident!

Overall, i couldn't recommend this place enough. They really made our stay special and i wouldn't hesitate in staying again. Yes it is expensive, but you don't go to Vail for a cheap get away do you, but either way.....it's worth every penny.

Room Tip: Go for a Mountain view on the 4th floor of the International / Luxury wing. More expensive, but you...
  • Stayed: January 2013, traveled as a couple
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1  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

Our family took a long weekend getaway to Vail in late January, 2013. We stayed at The Lodge at Vail for 3 nights/4 days. It was a wonderful experience. The amenities that the Lodge at Vail had available made our stay very special. Hot coffee in the morning, hot chocolate and cookies to greet us after a day on the slopes. In addition to a great spa that welcomed us to use their sauna, jacuzzi and steam room even though we were not purchasing any spa treatment. The entire staff at the lodge was friendly and very accommodating. What a pleasant stay. You can't beat the location if you are skiing Vail Mountain. We would highly recommend this hotel.

  • Stayed: January 2013, traveled with family
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1  Thank Tervo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

This hotel is one of the original Vail spots (1962) and has been added on to, and updated. It sits roughly 100 yards from the #1 Gondola, and plenty of shops and restaurants surround. It has a nice "Alpine" feel to it, however the price is outragous. It is listed at $950 PER NIGHT! We were there for a Doctor's "Continued Education" seminar, and secured a total package deal (Seminar group rate) of $320 per night. Even that was too high. The room was clean, coffee maker and small fridge. View of the parking lot. Office center, Pool (Outdoor but open) and hot tubs. Exercise room was nice, as was the restaurant, however also expensive. A steak house there as well, "Ellways" (The retired quarterback and Bronco's owner)
The lobby was nice with a fireplace and Heated couches! Also a nice Firepit, just out back of the restaurant, with a guitar player in the late afternoons. Great place to relax after a day of skiing, skip the glass of wine at $9.50 (!!), and have a free cup of hot spiced cider!! (MUST!!) Add a little of your own packed rum with it! Coffee is offered as well, mornings and afternoons.
Staff was indifferent, not very friendly, and when asked where I could purchase some asparin, two desk clerks had NO IDEA!! TIP, there are NO "convienence" or grocery stores nearby the Vail village, so stop at the Safeway on way in to get any needs. (Alcohol, sun lotion, snacks...)

Room Tip: Away from parking lot, if reali$tic? Bring a ladder to get into bed!!
  • Stayed: January 2013, traveled on business
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Thank Jerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

We enjoyed our recent stay at The Lodge. The hotel is right on the mountain and is very accessible for serious skiers. However some of the nearby properties offered a more lively atmosphere. The spa is elegant and well appointed. In terms of food options, breakfast at Cucina Rustica could be better; dinner at Elway's was lovely. The restaurant options in Vail are terrific - definitely try Sweet Basil and Terra Bistro. If you would prefer a more romantic atmosphere for your hotel stay, I would recommend the Sonnenalp which offers more of a 'scene.'

  • Stayed: January 2013
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Thank LadyBren85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2013

Arrived for a stay of 6 nights and extremely disappointed - the location is superb but that's probably all the Lodge has going for it. Arrived early and we were able to check in which was great but the room awful and not of the standard expected of this class of hotel. Some lights in our room don't work and twice we have been told maintenance will fix it ... Not sure when though!

  • Stayed: January 2013, traveled as a couple
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1  Thank Coss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lodge at Vail, A RockResort

Address: 174 E Gore Creek Dr, Vail, CO 81657-4511
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Ski-In / Ski-Out Hotel in Vail
#6 Business Hotel in Vail
#7 Luxury Hotel in Vail
#8 Spa Hotel in Vail
#11 Family Hotel in Vail
#13 Romantic Hotel in Vail
Price Range: $205 - $1,244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lodge at Vail, A RockResort 4*
Number of rooms: 171
Official Description (provided by the hotel):
Welcome to Vail's most iconic hotel. The Lodge at Vail is Vail's first hotel, and remains the cornerstone of Vail Village, located just steps from Gondola One. Revel in the proximity to the slopes, savor exceptional on-property dining at Cucina and Elway's. After a day on the slopes, relax in the lounge at Pool One, peruse the plethora of shopping options along Gore Creek Drive, and enjoy authentic Rocky Mountain hospitality, all at Vail's original hotel. ... more   less 
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Also Known As:
The Lodge At Vail, a Rock Hotel Vail
Hotel Vail a Rockresort
a Rockresort Hotel Vail
Lodge Vail

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