The hotel is beautiful and very conveniently located to shopping, the slopes, and restaurants, but the signage that the city of Vail allows for hotels is pathetic. A very small sign under the portico is all that is allowed, and as first-timers to Vail, we had to circle a few times to find the building. we drove right by it and never saw the small sign. This is not the hotel's fault, but they could provide better directions in advance since they know that signage could be a problem for their guests. Also, we arrived at the hotel at 3pm after a long day of air and car travel, expecting to be able to check into our room and rest a little, but we were told that the room wouldn't be ready until 4, the official check-in time. We had a drink and a snack in the bar, but still couldn't check in at 4. It took until 5:20 (with much prompting from us) to finally get into our room, and this left us no time to clean up before a scheduled event that evening. The desk manager did send up some food and drink as an apology, and this was appreciated, but I was surprised by the long wait at a Four Seasons nonetheless. My husband and I stayed in a mountain executive suite, which was nice, but not as impressive as the cost implied it might be. I understand holiday rates in a prime location, but I'm not convinced it was worth it here. Also, maybe it was due to the holidays, but the maid service was slow, and only fair. Most days, our rooms weren't cleaned before 3:30 pm and we were only given a minimum number of towels unless we made a special request. As with most Four Seasons, most of the rest of the staff, especially the bell staff, front desk, and concierge were superb- friendly, efficient, and very helpful. The concierge, Lauren, went out of her way to get us reservations at all of the "adventures" we wanted- dog-sledding, horse-drawn sleigh ride, and snowmobiling, and she worked around our tight schedule. She did a tremendous job, so, many thanks to her! And whenever we needed rides, even for short distances due to the inclement weather, the bell staff offered us prompt door-to-door service. We did try some spa services while we were at the hotel, and again, nice facility and treatments, but not as good as the spas at The Greenbrier Hotel or the Grove Park Inn. So, overall, our overall trip to Vail was incredible, but I might choose a different hotel the next time we visit. There may be better values for the money. However, i will miss Lauren's professionalism and some of the other staff's level of service.
- Official Description (provided by the hotel):
- At the gateway to Vail Village, Four Seasons Resort Vail presents a fresh interpretation of a grand alpine hotel. With 121 guestrooms, 19 Residence Club units and 16 Private Residences, the Resort features amazing mountain views, a signature restaurant, Flame, and full-service Spa with 13 treatment rooms. The heated pool, flanked by a fireplace, is open year-round. In winter, skiing is a breeze with the Four Seasons Ski Concierge at the base of the Vista Bahn chairlift. In summer, families discover dazzling outdoor enjoyment, with an abundance of activities including horseback riding, fly fishing, zip lining, rafting, biking and more. With the largest guestrooms in all of Vail Valley — each with a soaking tub and a stone fireplace — you may not want to leave the room! Yet the Resort is just steps away to Village nightlife, shopping, al fresco dining and the renowned Village "apres" lifestyle Vail is known for. ... more less
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- Also Known As:
- 4 Seasons Resort Vail
- Four Seasons Resort Vail Hotel Vail