I don't know the origin of the name for this facility: Vail Spa---- but I must report there is no spa. Unless of course you consider the presence of a hot tub, pool, steam room (that's never operating), and sauna a "spa." I don't. They will call in a massage therapist if you wish but if you are looking for a spa experience then I suggest going elsewhere. I think it's ok that there isn't a "real spa" here but I do wish they would not use it as a part of their name because some may find it misleading.
The unit we stayed in was relatively clean and we had daily mail service. Some condos do not offer this. The maintenance staff was very prompt and helpful with a few problems we had in our unit. It seems these staff truly care. Again, sometimes condo places don't have housekeeping and maintenance staffs like this.
The location is quite convenient. Easy walk to the chair lift. If a person cannot make it that far then maybe they should consider a different sport with golf carts.
The unit itself that we stayed in was "tired" in terms of decorating and had adequate space and amenities. The comforter on the beds are in need of cleaning, as are carpets. The draperies were not properly hung and thus didn't look good. One could attribute this to housekeeping and maintenance. But management needs to set the tone or standards and ultimately be accountable.
They offered our group a wine and cheese party as a welcome. Our group was about 25 and the wine and cheese included 12 strawberries, a child size handful of grapes etc.---- completely inadequate. Again, it seems to indicate they wish to say they offer amenities but it is really just appearance and not quality.
Then there was the response by management in regards to some serious noise complaints occurring in the complex. Yes, the noise was so loud and persistent that it disturbed the entire complex. We know this because we were a group staying in units on various floors and locations. All of us were disturbed and complained. On site management handled this poorly. They told us they give some extra grace in terms of noise compliance to "owners" and the offenders were owners apparently. Possibly the owners would like to offer paying guests ear plugs, noise suppression ear phones or Ambien as additional amenities.
We complained to the corporate owners of this facility and were promised a speedy response via a phone call by a certain time. No call received here and we made sure we were here to receive the call.
For some, this place might be the best place they've stayed. But as a ski club, we've stayed at a number of different resorts through out Colorado and Vail Spa doesn't measure up in many respects.
There is huge potential for this place, but I don't feel I should pay for potential. It is a competitive marketplace, and I would choose differently in the future.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Priceline, Hotwire, Travelocity, Cancelon, Cheap Tickets and TripOnline SA so you can book your The Vail Spa Condominiums reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Vail Spa Condominiums Hotel Vail