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Reviewed June 9, 2019 via mobile

If there is anything below one I would rate it. We had a very very rude receptionist who checked us in. We came from a long trip were we had so much fun and we had bbq done at that time. Our cloth had some on the grill smell in it and that’s part of enjoying our time out. Anyway, that untrained and unprofessional receptionist started to show that she is annoyed by the smell and started to turn her face away and move her hand back and forth to get fresh air. All I know in such hotels, it is all about customer service. Also, I felt for a moment that lady was doing housekeeping and she was working there long enough to be promoted for being a receptionist. She has nothing to do with hostility and customer service. We were soooooooo disappointed of our stay there. We didn’t expect this disrespect and we were professional enough to go over it and decided to write a comment here maybe maybe maybe some higher management level people who really care about this business hear it and act accordingly.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank KAM1819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Area Directing Manager at Hotel Talisa, A Luxury Collection Resort, Vail, responded to this reviewResponded 5 weeks ago

Dear KAM1819,

Thank you for taking the time to share your review. We sincerely apologize for your disappointing experience. We want you to know that we are committed to providing the highest level of service and quality for every guest, and we will address this issue with the appropriate individual. TripAdvisor is anonymous, therefore we welcome you to reach out to us directly so that we can further discuss your concerns with you. We hope you enjoyed other aspects of your stay with us, and we welcome another chance to provide you with the hospitality and accommodations you expect and deserve.

Sincerely,
John Garth
Area Directing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019 via mobile

Great Hotel with extremely nice and helpful staff. Beautiful view from our room of the river and mountain. Conference center is excellent. We have enjoyed our stay here. I would highly recommend this hotel.

Date of stay: June 2019
Trip type: Traveled on business
Thank chrismE6915GD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Hotel Talisa, A Luxury Collection Resort, Vail, responded to this reviewResponded June 8, 2019

Dear chrismE6915GD,

We are so glad your conference brought you to the Hotel Talisa, A Luxury Collection Resort, Vail. It is wonderful to read how much you enjoyed our hotel, from our contemporary amenities, superior hospitality, to our striking mountain views. Thank you for recommending us to others. It was our pleasure hosting you, and we look forward to your next visit.

Sincerely,
John Garth
Area Directing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019 via mobile

Location, hotel and grounds are perfect. Room was spotless and modern, balcony and pool area overlooking river and mountains is absolutely gorgeous. Live music in the lobby. Bed was very comfortable. First week of June is apparently slow season so got a great price.

Date of stay: June 2019
Trip type: Traveled solo
Thank Epip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Hotel Talisa, A Luxury Collection Resort, Vail, responded to this reviewResponded June 9, 2019

Dear Epip,

We are pleased you chose Hotel Talisa, A Luxury Collection Resort, Vail for your visit to our breathtaking area. It is wonderful to read how much you enjoyed our hotel, from our contemporary amenities, chicly appointed rooms, to our striking mountain views. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area.

Sincerely,
John Garth
Area Directing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2019

This property is really a steal between seasons, summer/winter. Stayed in Vail in mid October to meet friends. Weather was great and was able to do a couple of side trips, one to Leadville. No summer crowds or winter crowds; almost like we had the town to ourselves.

Date of stay: October 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Hotel Talisa, A Luxury Collection Resort, Vail, responded to this reviewResponded June 6, 2019

Dear Michael B,

Thank you for staying at Hotel Talisa, A Luxury Collection Resort, Vail and for sharing your experience with fellow travelers. It is great to read that you were impressed with our idyllic location and had a nice time while visiting your friends in the area. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area.

Sincerely,
John Garth
Area Directing Manager

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Reviewed May 29, 2019

Stayed here for a conference and it was an exceptional experience.

Facilities: Beautiful and modern updates. Clean, spacious. Plenty of stairs and elevators. Rooms are luxurious with amazing views for everyone. Super soft towels, robes, and linens. Fridge and coffee maker in each room. Wifi very fast and free. Coffee shop/bakery and clothing store in the hotel. There are also great workout and spa facilities.

Service: Everyone who worked there was extremely warm and helpful. My first time skiing and they told me how to have an enjoyable and cost effective experience. There is also a complimentary shuttle that helps with getting you to the village and slopes then back to the hotel easily. The shuttle usually leaves every 10 minutes.

Location: Close to the village. There is also a ski lift that was attached to the hotel. I didn't use it though.

I have not a single complaint about this place. I will be excited to have an opportunity to return.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank FabFrequentFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Hotel Talisa, A Luxury Collection Resort, Vail, responded to this reviewResponded May 30, 2019

Dear FabFrequentFlyer,

We are glad your conference brought you to Hotel Talisa, A Luxury Collection Resort, Vail. It is wonderful to read how much you enjoyed our hotel, from our contemporary amenities, chicly appointed rooms, to our striking mountain views. Thank you also for letting us know that our associates helped to make your stay memorable. Thank you again for your business, and we look forward to welcoming you back soon for another outstanding experience.

Sincerely,
John Garth
Area Directing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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