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“Nice place..Bartender lack personality and skill.” 3 of 5 bubbles
Review of Vail Cascade Resort & Spa

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Vail Cascade Resort & Spa
Ranked #11 of 31 Hotels in Vail
Certificate of Excellence
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice place..Bartender lack personality and skill.”
3 of 5 bubbles Reviewed July 16, 2014 via mobile

Stayed 3 nights. Very nice place. The concierge are good and knowledgeable, very helpful. The rest of staff are so so average at best. Cant say we will stay here next time. Bartenders lack personality and the dude last night tending bar lack personality and skill did not know how to finish out a drink so he did nothing..the girl mixing.drinks the night before over powered the drinks with a lot of heat..I can not recommend the bar, so.......... .... drink else where. The resturamt menu was found wanting also.

Stayed July 2014, traveled with friends
Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, July 18, 2014
Dear Michael,
First of all, thank you for being honest and sharing your experience. From what it sounds like, your experience in our bar did not meet your expectations. I appreciate you providing us with feedback on some of the issues you encountered. Your review is important as we strive to continuously improve our processes and service standards as a AAA Four Diamond resort.
We hope you give us another chance to earn back your loyalty and I personally invite you to call me directly if I can assist in any manner.
Sincerely,
John Garth
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,173 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (358)
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Franklin
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed July 13, 2014

We stayed at Vail Cascade for a reunion. The package deal we received included breakfast, which was a great value. The location made it easy to walk to Lionshead and Vail Village. However, the hotel shuttle was efficient and all drivers were friendly and patient with out big group. The hotel staff was excellent and friendly. We even checked our bags at the concierge desk after checking out to enjoy a few more hours in the village. They were accommodating and offered us a key to the spa in case we wanted to shower and refresh ourselves. We highly recommend this scenic location. Upgrade to a room on the creek side is well worth it!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DarleneJohnson120760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, July 18, 2014
Dear Darlene,
Glad to hear you enjoyed you visit to Vail Cascade for a reunion. After reading your review, it looks like you enjoyed your visit and appreciated the serenity of our location. We would love to see you again soon – there are so many great ways to enjoy summer in Vail! From dive-in movies to s’mores by the pool to a mountain full of adventure! If you do return, please let me know if there is anything I can do to make your next stay even more memorable.

Sincerely,
John Garth
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 9, 2014

I cannot say enough about Vail Cascade! The resort is gorgeous, warm, inviting. It is a short walk down the gorgeous Gore Creek Trail into the Village, but the resort feels set away. The staff is absolutely wonderful-have never encountered anyone who wasn't helpful, warm, and friendly. I cannot recommend it enough.

Room Tip: Ask for a Creekside room!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, July 11, 2014
Dear Andrea,
Reading your review is why we take so much pride in what we do. Our team truly provides service from the heart and strives to make our guests feel at home when visiting Vail Cascade Resort. We appreciate your selecting to stay with us when traveling to Vail and we are grateful for your positive words. Your feedback is very valuable – not just to us, but to other travelers.

The sun continues to shine in Vail and the adventures are unlimited. If you decide to return, please don’t hesitate to let me know how we can make your next stay even more memorable.

Sincerely,
John Garth
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 5, 2014

This was the third time we had stayed at the resort and we stayed in a main-level suite facing Gore Creek. A huge part of the experience is hearing the rushing water through the open balcony doors. Our kids loved the pool. I have noticed that the resort is usually packed with families, so it may not be the best place for couples to visit if they are seeking peace and quiet.
The linens on the beds are very nice, as are the beds themselves. Some of the facility is starting to look a little tired (woodwork is looking rough in places, grout/caulk in shower probably needs a refresh). The concierge. bell staff, and front desk were all great.

Room Tip: Spend a little more for the mountain/creekside rooms--you will not regret it!
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  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank 44Heavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, July 11, 2014
Dear 44Heavy,
Thank you for your recent review on TripAdvisor! We appreciate receiving feedback from our guests and it sounds like you had a memorable time, which is delightful to hear. We also agree that Gore Creek is a big part of the experience! It’s a great time to be in Vail – the summers are hard to beat! We hope you return soon – there’s still plenty of summer to soak in.

Sincerely,
John Garth
Managing Director
Vail Cascade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, Colorado
Level Contributor
223 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed July 3, 2014

This was our first time staying here and we have discovered our new happy place. The staff were so good and seemed to really enjoy working there. WE loved the pool area as the infinity pool feels as if you are almost in the river. Our kids thought it was the best place ever! they even made new friends in the pool and everyone seemed to be enjoying the beautiful scenery and amazing location. I would give this place an excellent rating but, we did have to wait a long time for our room to be ready (even though we said we would be arriving early and checked in early). Whilst I appreciate we were early, we had to wait until after check in time for our room to be ready. However, we did have the most amazing service from our pool bartender (Warren Taylor) and the best waiter ever (Jarius T). If you love Vail but are looking for place that is a bit more laid back, you will not be disappointed. We have found our happy place and so can you!

Room Tip: Ask for a room along the river, the sound of the water will put you to sleep!
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  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mtngyrl_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, July 11, 2014
Dear mtngyrl_10,
We love being your new “happy place”! Thank you for sharing your positive experience. We are thrilled that you and your family enjoyed our pool, service and staff. On the flip side, we apologize about your wait to get into your room - we know that can be an inconvenience and we appreciate your patience. If you do return to Vail, please let me know so we can ensure your next stay exceeds your expectations.

Thank you for your business and your endorsement of Vail Cascade,
John Garth
Managing Director
Vail Cascade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waconia, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 2, 2014

I recently stayed at Vail Cascade for 4 nights. We were ALWAYS greeted with a smile and a welcoming greeting. Service was wonderful ~ food delicious ~ views breath taking ~ rooms comfortable !! The staff was so cheerful whether it was at 7 in the morning starting the fire for us. or getting us a cup of coffee BEFORE the store opened!
I am looking forward to visiting again.

Room Tip: Rooms with a view mountain side ~ lovely!! and the running river great sleeping "white noise&qu...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, July 11, 2014
Dear Jennifer,
We do hope you visit again – sooner than later! Glad to hear that you enjoyed your summer vacation and we love the picture you posted! Our team truly provides service from the heart and I’m glad you experienced it. If you do travel back to Vail Cascade, please let me know so I can personally welcome you back.

Thanks again,
John Garth
Managing Director
Vail Cascade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Level Contributor
70 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed July 1, 2014

Vail Cascade Resort sits a couple of miles west of Vail Village, which is nice if you are looking for a quieter location that still has a lot to offer. The facility includes a nice pool area as well as a spa and sports center which were top notch. The staff were exceptionally friendly and helpful, with a pleasant smile and "hello" whenever they passed. The dinner I had at the casual restaurant was excellent.

The only disappointment during my visit was that some of the interior seemed a little worn. One example was the shower fixture in my room, which was dated and leaked almost as much water from the valve handle and plumbing joints as what came out of the shower head itself. The deck off of my room needed to be refinished, as the wood was very aged and weathered. On the plus side, the beds were very comfortable, and I got a great night's sleep with my deck door open to the cool summer night air outside. Wi-fi was complimentary and worked flawlessly during my visit.

All in all, it was a very pleasant stay, and I would definitely consider staying at the Vail Cascade during my next visit to the area.

Room Tip: Second floor mountain view rooms are available with a private deck from which you can enjoy the suns...
See more room tips
  • Stayed June 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PlazMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, General Manager at Vail Cascade Resort & Spa, responded to this review, July 11, 2014
Dear PlazMan,
Thank you for selecting Vail Cascade for your recent trip. We appreciate hearing from our guests. It sounds like you enjoyed our location (yes – the serenity of our setting is hard to beat) and our amenities. There really isn’t anything better than sleeping to the sounds of Gore Creek. Thank you for your feedback pertaining to your guest room. We will share this information with our staff and ensure the shower and plumbing are fixed.

If you do return to Vail, we’d love to have you again as our guests. Please feel free to contact me if there is anything I can do to make your next visit even more memorable.

Thank you,
John Garth
Managing Director
Vail Cascade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vail Cascade Resort & Spa

Property: Vail Cascade Resort & Spa
Address: 1300 Westhaven Dr., Vail, CO 81657-3890
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Ski-In / Ski-Out Hotel in Vail
#3 Top resorts Hotel in Vail
#6 Spa Hotel in Vail
#6 Luxury Hotel in Vail
#8 Business Hotel in Vail
#9 Family Hotel in Vail
#9 Romantic Hotel in Vail
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Vail Cascade Resort & Spa 4*
Number of rooms: 292
Official Description (provided by the hotel):
Vail Cascade Resort and Spa features 280 comfortable hotel rooms and suites as well as condos and private homes. This Vail hotel has an outdoor pool and hot tubs, restaurants, room service, concierge services, spa, gym and a gift shop. Vail Cascade Resort is the perfect ski-in/ ski-out location with an on-site chairlift. Combine this with equipment rental and ski storage, skiing and snowboarding have never been more convenient. Other amenities include a 78,000 square foot spa and fitness center, complete with an indoor running track, tennis courts, yoga, pilates and fitness classes. If you need more space than a hotel room, consider staying at a Vail Cascade condo or private home. ... more   less 
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Also Known As:
Vail Cascade Resort And Spa
Vail Cascade Hotel Vail
Cascade Resort

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