This place is gorgeous from the moment you walk in. We loved sitting out by the pool and just relaxing. Our room was very nice and clean and we had a great time with friends. We will certainly return when we are back in Vail.More
This place is gorgeous from the moment you walk in. We loved sitting out by the pool and just relaxing. Our room was very nice and clean and we had a great time with friends. We will certainly return when we are back in Vail.MoreShow less
Thanks for your recent review! We’re glad you enjoyed your stay. We hope to see you again.
This is one of our favorite hotels! Always great food and attentive service. Beautiful location and love the creek behind the hotel. We have been going to this property for few times and love it. We've stayed in a variety of room types. We love the rooms on the creekside with balconies. We never been disappointed.
This is one of our favorite hotels! Always great food and attentive service. Beautiful location and love the creek behind the hotel. We have stayed in everything from the standard room to a gorgeous suite with it's own jacuzzi and have never been disappointed.
We really appreciate you taking the time to share your experience. From what it sounds like, you took advantage of all the amenities that make Vail Cascade so special. We’re glad that you noticed even the small things that we do to make our guests feel welcome. If you should return to Vail, I would kindly ask that you reach out to me directly and let me know if there’s anything I can do to make your next stay even more memorable.
We have been going to this property for years and love it. We've stayed in a variety of room types, including suites and a condo. We love the rooms on the creekside with balconies, and the condos are a great deal and provide the means to cook meals in and save money from not needing to dine out. We always make a point of eating the breakfast buffet, which is delicious and a decent value. This property is outside the Vail Village, which is a plus to us. We love the beautiful walk by the river into Vail, or free shuttles are also available. Mostly we love the friendly, welcoming and unpretentious atmosphere of this resort.
It is great to hear that you recognize the amenities that Vail Cascade has and that many hotels don’t come close to offering. From the largest and most comprehensive fitness facility in Vail (rated as “Best Luxury Hotel Gym” by Men’s Health magazine) to our spacious rooms and variety of accommodation offerings (hotel rooms, townhomes, condos and homes) to our pools and hot tubs, there’s no better place to stay in Vail. We really appreciate your comprehensive review (as do others reading it) and hope to see you again.
Really enjoyed the resort, wonderful location by the river; the most enjoyed food at the restaurant, especially smoked pheasant soup was out of this world, all natural ingredients came from local farmers according to Chef.
Thank you for your 5-star review! We’re thrilled to hear about your Cascade experience and that you enjoyed Atwater. The pheasant soup is a favorite among many and we’re glad you enjoyed it as well. Atwater just rolled out their new menu and it’s amazing! We hope you return soon!
While the valet guy was adequate at best, everyone else we met were warm, friendly, and welcoming. Our room was slightly upgraded to a balcony view room and we loved it. The bed, furnishings and room size easily met expectations but while the bathroom was nice (and had two sinks) it was more 3 star hotel looking while the rest of the room was more like 4+ stars.
The outdoor pool and hot tubs were welcoming, interestingly shaped and located, and had towels at each. The shuttle bus was on demand that day so no waiting to get into central Vail. Finally the complimentary athletic club was excellent (wish they had a lap pool) and my girl said the spa was WORLD CLASS! -best facial she ever had!
well two of them: 1) The hotel's known for their spa yet a sign at the pool says "SPA" with an arrow that points to the exact opposite end of the hotel. Why? Because it's the incorrectly labeled hot tub. If you're known for your spa then don't use the word so haphazardly especially if it sends you the the farthest opposite end of the hotel from the spa.
2) IF staying inside the hotel there are signs for the spa. -take the specific elevators to 2, turn right, go down the hallway, turn right again, down a much longer hallway, through some doors and alas you're there. BUT NO- once I walked 80% of the way there (at the far other end of the hotel's grounds) there's a construction sign saying to go all the way back and start again trying one's own different path. Duh- the sign goes in the lobby and again at the elevator, not at the end saying basically to go back to the beginning and you figure it out from there. We couldn't believe it was a current sign and went straight- right into paint buckets and construction materials. -still had to double back. That's so JERKY and made my girl tense and angry as she finally walked into the spa appointment that I gave her as a gift.
Thank you for taking the time to write a comprehensive review on TripAdvisor. We value feedback from all our guests and appreciate your opinion. As a AAA Four Diamond resort, we strive to provide a great experience and appreciate your thoroughness on every aspect of your experience. We take feedback from our guests seriously and have therefore shared your review with our team. We’re always striving to make improvements in an effort to ensure every guest has a positive experience.