The place wasn't crowded, our order was simple -- hamburger, shake, water, fish filet, fries, cheeseburger. It took 20 minutes to prepare. Others waited as long or almost as long, and were visibly irritated. The clerk said "sorry for the wait," which was nice, but a restaurant that cared about repeat business would have thrown in a coupon or or pie or something. Any place can have an off night, it's how they make it right that matters to me.
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