I had one of the worst customer service experiences ever at this hotel. After hunting and pecking each letter from my ID, the front desk guy tells me the bar will close on a Monday at 9:00pm. I told him I was paying the extra $30 for the room because I wanted to watch Monday Night Football in the Hotel I would stay at. He said that the bar was clearing out the 25+ customers at 9:00 to MOP THE FLOOR. I asked to be checked out. The manager was called in and I asked him why the floor could not be mopped at 9:00am when the bar is empty. He got short and nasal with me and told me that was the busiest time. 9:00am is the busiest time??? He said yes for the restaurant and both had to be closed. I asked why not at 3:00 PM when the hotel would be empty. He raised his voice and said “Well we have to clean Sir!!!”. I had a bad experience at Holiday Inn 15 years ago and this was their second chance. I would rather spend the night in a van down by the river then to EVER walk into any Holiday in again!
- Official Description (provided by the hotel):
- Welcome to the Newest Hotel & Suites in Beautiful Trinidad, Colorado Ideally situated in the foothills of the Sangre de Cristo Mountains near Trinidad State Junior College and historic, downtown Trinidad, the Holiday Inn Hotel & Suites Trinidad offers deluxe accommodations near popular Trinidad attractions and leading southern Colorado businesses. While lodging in Trinidad, Colorado, hotel guests enjoy visiting the Trinidad History Museum and the historic El Corazon de Trinidad downtown district. Outdoor recreation at Trinidad Lake State Park, the Trinidad Riverwalk and Cougar Canyon Golf Course, designed by Jack Nicklaus, can also be found less than eight miles away. Business travelers appreciate our comfortable Trinidad, CO accommodations near Halliburton, Coca-Cola, Maverick and Comcast. Over 1,700 sq. ft. of meeting space, a 24-hour business center and free high-speed, wireless Internet access are also available to meet our guests' professional needs. During your stay, we hope you will visit our Trinidad Peaks Restaurant. In the evening, be sure to join us during happy hour in our full-service Trinidad Peaks Lounge. An indoor, heated pool and whirlpool, and a well-equipped fitness center are also provided for your enjoyment. Gorgeous views of the Sangre de Cristos are free. As you plan your trip to southern Colorado, we invite you to explore our excellent Trinidad, CO hotel rates and make your reservations today. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Hotel And Suites Trinidad
- Holiday Inn Trinidad
- Trinidad Holiday Inn