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“Perfect Family Hotel”

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Holiday Inn Hotel & Suites Trinidad
Ranked #3 of 10 Hotels in Trinidad
Richmond Hill, Canada
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Perfect Family Hotel”
Reviewed August 17, 2012

Hotel is virtually new and located at the south end of Trinidad. Room was very clean and very spacious. Pool area looked very nice although we didn't use the facility. Staff was very friendly and accomodating. Value of the money was definately seen. Highly recommended!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garry42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maribel S, Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review, September 18, 2012
Dear Garry 42,

We are please that you chose our facility to accomidate you and your family during your stay in Trinidad. We take pide in offering a safe and secure place for traveling families. A big thanks from all the staff at the hotel, we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
    91
    78
    23
    13
    9
See reviews for
73
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
houston
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 16, 2012

We stayed here because a friend recommended it as a good stopover from texas to northwestern colorado. What a nice surprise the Holiday inn in Trinidad is! We stayed here 25 years ago on our way to Denver and Steamboat Springs and remember the mexican food being really good and the hotel fine for a one night stay. Its not the same hotel. The Quality Inn moved into the property across the street, and Holiday Inn built a new hotel up the hill on the east side of the road with a view of the mountains about 4 years ago. Its a HUGE improvement. More like a Hampton Inn, but with a restaurant, which is a huge bonus when you've been on the road for 14 hours and really don't want to go back out. The room was clean and nice sized, the amenities in the bathroom (soaps etc) were better than ones in similar hotels (actually loved the lotion), decor is modern with clean lines. Kind of an upscale Holiday Inn I guess. The bed was terriffic, we both slept really well. Linens are higher end for this type of hotel.
We arrived right at Happy Hour at the restaurant (2 for 1 Stellas) so we dropped our bags and headed downstairs to watch the sunset and unwind on their patio with some bikers from Dallas who were doing the same and timing when the sun droppped. I asked the bar waiter to bring dinner menus outside, and he did - we went for the salads and both enjoyed our dinner. The bikers were unhappy that the waiter was not serving them and they were having to get their own drinks, but really i think it was because I talked to him before hand, and maybe he wasnt sure what to make of the other group. Our service was good, and the food was certainly better than fast food. The hotel is situated on I-25, and the patio is on the front of the property where people are arriving and parking cars; so its not perfect in terms of an outdoor patio, but really, compared to what we expected, a beer and a sunset over misty purple moutains and the ability to sit in a chair outdoors and enjoy all that after a really long day of driving? we were more than satisfied :)
Ask about the happy hour deal and how that works. Seems like the waiter charged us for the first 2 drinks and the 2nd two were free. we really only wanted one drink and split the deal between us, so ask first because we were sort of surprised when a second beer arrived with dinner.
Staff was great, front desk people went overboard to make us feel welcome, asked several times how everything was, and were very friendly and informative, answered questions straight up and promptly - I've stayed in 5 star hotels where the front desk staff didnt seem to know much of anything beyond how to run their monitor and direct you to the elevator, so the whole experience at this Holiday Inn went above and beyond what i was expecting. we've recommended it to our kids and will stay again.

Room Tip: we had a second floor king room with mountain view, which i think is slightly more. hotel really doe...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steamboatfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maribel S, Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review, September 18, 2012
Dear Steamboatfan,

We are thrilled to hear the great review AND recommendation for our hotel! Thank you so much from each of our staff. We have enjoyed your visit and would like to invite you back for another stayover maybe in the winter to see some snowcaps on the mountains, and maybe with a cozy window seat in the restaurant. We have found joy in the services that we offer to each of our guests, and especially ones like yourself that found a 'surprize' in your stay with us. We look forward to booking another fantastic reservation with us again!!
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Fort Worth, Texas
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 11, 2012

We stayed at this property for one night on our way to Durango. The room and public areas were all new and clean. The kids also used the indoor pool which was nice. The room itself was a decent size and the sofa had a pullout bed which my son slept on. My wife and I did have a drink in the bar and the bartender was friendly. The weak areas for the hotel are it is very pricey, so if you have a chance, you may want to compare against other properties in the area. Also, we tried to have dinner and then breakfast in the restaurant there and both times they lost our business. We waited over 10 minutes to be seated and finally left to eat in town. They were not busy at all, but rather appear to be understaffed. It would have been nice to have a complementary continental breakfast available, especially for what they were charging for the rooms. This is not a bad option if staying in Trinidad but you may want to compare hotels before booking.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maribel S, Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review, September 18, 2012
Dear ckeaton,

We appreciate your business an your choice to stay at our facility while passing through the area. As we take care in providing a clean, safe, and efficient stay, may we also take a moment to extend an apology to you and your family for the slow service in the restauraunt. In consideration to the slow service that you have unfortunately encountered we are taking proper steps in managing the guest seating and serving process to make a quick and easy meal experience. Again, from all the staff here, we'd like to thank you for your stay and for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
Level Contributor
157 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed August 7, 2012

Great location, clean and the staff upgraded me to a larger room since we arrived so late. The salad and soup bar were weak. The soup tasted like canned soup. Stop for a beer at the bar but pass on the food. Otherwise this is a nice place....

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dapger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maribel S, Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review, September 18, 2012
Dear Dapger,

We are very please to hear of your stay with us.Our team here appreciates your compliments in reguards to your stay with us. It is our pleasure to make your stay with us an exceptional one. May we also apologize on behalf of our salad/soup bar for not meeting your expectaions. We have taken your imput into consideration and have taken direct responsibility in making the apropriate changes in the soups and salad we offer. Thank you again for your time in giving us some feedback. We look forward to another visit soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
Reviewed July 25, 2012

We stayed here Saturday (1night) they got us in pretty quickly for just driving up. The room seemed to be good. We noticed dust layed at least a half inch thick on the head board of the bed. The rest of the things in the room were just wiped down. The carpet was so so so so gross. It turned our feet BLACK. Our 1yr twins spilled some water on the floor, we layed a towel down and stood on it to soke it up and when I pulled up the towel it was horrible!!! The towel was Jet black.

We gave them one more chance a week later and it was worse! We couldn't swim in the little bitty pool they had. Well we started to swim and then the front desk guy came out and said we couldn't swim in it b/c someone threw up in it and it needed to be clean. I was disgusted. Are you kidding me after we got in and all wet???? I was not happy. Same issues with the dust and floor.

We stayed in the Denver CO. Holiday Inn it was nothing like Trinadad Holiday Inn.

Don't stay here. And they charged us a deep cleaning fee of $150.00 we didn't know it was a non smoking room!
No help or discounts given for any of our complainants. We didn't even get a call back after telling the Manager about the issues. She said she would see what she could do for us and call back but she never did. I even called and left a vm and no response!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review, August 10, 2012
Dear Stacey B,

Thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux City, Iowa
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 17, 2012

Good hotel. Good staff. Nice pool. What you would expect from a Holiday Inn property.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs, Arkansas
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed July 16, 2012

We have stayed at just about every hotel in this area except the Holiday Inn. Decided to try it during this trip. We arrived on a very busy Friday evening. The young man who checked us in was fast, friendly, and professional. Although there was a line of people to check in, he made us feel that we were the only ones. Very competant young man. Both of our rooms were clean and comfortable. We ate breakfast in the restaurant. Service was prompt and the food was good. We did not use the spa, but it looked nice. We were very pleased with this hotel and will stay here during our next trip.

Room Tip: Rooms on the front of the hotel have a nice view.
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rqw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Trinidad

Property: Holiday Inn Hotel & Suites Trinidad
Address: 3130 Santa Fe Trl, Trinidad, CO 81082-3760
Phone Number:
Location: United States > Colorado > Trinidad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Trinidad
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Trinidad 3*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Newest Hotel & Suites in Beautiful Trinidad, Colorado Ideally situated in the foothills of the Sangre de Cristo Mountains near Trinidad State Junior College and historic, downtown Trinidad, the Holiday Inn Hotel & Suites Trinidad offers deluxe accommodations near popular Trinidad attractions and leading southern Colorado businesses. While lodging in Trinidad, Colorado, hotel guests enjoy visiting the Trinidad History Museum and the historic El Corazon de Trinidad downtown district. Outdoor recreation at Trinidad Lake State Park, the Trinidad Riverwalk and Cougar Canyon Golf Course, designed by Jack Nicklaus, can also be found less than eight miles away. Business travelers appreciate our comfortable Trinidad, CO accommodations near Halliburton, Coca-Cola, Maverick and Comcast. Over 1,700 sq. ft. of meeting space, a 24-hour business center and free high-speed, wireless Internet access are also available to meet our guests' professional needs. During your stay, we hope you will visit our Trinidad Peaks Restaurant. In the evening, be sure to join us during happy hour in our full-service Trinidad Peaks Lounge. An indoor, heated pool and whirlpool, and a well-equipped fitness center are also provided for your enjoyment. Gorgeous views of the Sangre de Cristos are free. As you plan your trip to southern Colorado, we invite you to explore our excellent Trinidad, CO hotel rates and make your reservations today. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Trinidad
Holiday Inn Trinidad
Trinidad Holiday Inn

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