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“Nice room at a good price, but eat somewhere else”

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Ute Mountain Casino Hotel
Ranked #1 of 1 Hotels in Towaoc
Fortaleza, CE
Level Contributor
377 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
“Nice room at a good price, but eat somewhere else”
Reviewed October 23, 2007

For $66 (would have been $62 if I had found my AARP card, but they would not or could not let me print out my card from the Internet), the room was very modern and nice except for one stain on the carpeting. Better price than what I found on the Web sites of hotels in nearby Cortez. Casino was pretty small and basic. Only dining options in the hotel were a fast-food counter (closed when I got there) and a dinner buffet, from which my wife got ill (I got a hot dog at the truck stop next door). Only option for breakfast was a buffet, so we ate in Cortez. I would not go out of my way to stay at this hotel, but as a place to sleep it was fine. I would not take a chance on the restaurant, however.

Stayed October 2007
Helpful?
2 Thank Sutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
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    42
    30
    17
    22
See reviews for
58
65
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11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
mcallen
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 27, 2007

Twice a year our family goes on a trip and we always stay at UTE mountain. The Casino is not that great and we ALWAYS lose. Front desk is usually friendly and the rooms have always been clean. The view is beautiful BUT staff is not courteous what so ever. My complaint is especially with housekeeping. They were rude and tried to refuse extra towels. That is ridiculous. Also, I accidentaly forgot my sprint internet connection card in my room. I called asking for it becuase I was positive I left it there and they claimed to not have seen it. When I was discussing this with this lady she started babbling about it being my fault and acted very unprofessional. She acted like a high school brat. UTE mountain staff and their total disregard of the client has lost our business for sure. We decided to take our money else where, I would suggest everyone else to do the same. I am not generalizing, we are basing our decision on multiple occurences. Sorry, but I do NOT reccomend this place. Oh and the food is not impressive.

Stayed August 2007
Helpful?
4 Thank icebluelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Towaoc hotels

Scottsdale
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2007

On the positive side,the guest registration counter is easily located just inside the main entrance. On the negative side, the smoke from the casino is overwhelming. I had been quoted one price, but upon arrival, a higher price was on the paperwork. I mentioned that Kirby had quoted the lower price, but learned that he was on break. I had booked a mini-suite, supposedly with jacuzzi tub, etc. When I got to the room, there was no jacuzzi tub, no refrigerator. When these were mentioned, there was no adjustment in price or change of room.
The room was spacious, I can't say too much more in favor of staying there again. There must have been a power failure recently, since the clock radio and microwave needed to be set. The room had a safe to put valuables, in case it was broken into, but the safe is just a small portable, that is sitting in the closet.They might want to bolt that down!
Also, if you have your air conditioning on, the noise from it cycling on and off during the night was enough to wake us up. When we were awake, you had to adjust TV volume every time it cycled. Checkout was OK, and Kirby was there to authorize the correct rate.
Food in the restaurant was nothing special, the buffett was not restocked or clean. Looks like it had been sitting for a long time. Service sucked! No asking to refill water, tea. When you got your food, you also got your check. Server was gone after that.
Overall impression was to not stay there again!!WOULD NOT RECOMMEND.

  • Liked — LEAVING
  • Disliked — BAD VALUE
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
1 Thank 7RRanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 19, 2007

An interesting and enjoyable hotel. By getting a player's card from the casino we were able to get a very nice non-smoking room for not much more than half what we are accustomed to paying.
They have a small buffet in the hotel, which while less fancy than a big place in Las Vegas, was very satisfactory. We enjoyed our stay and would recommend it to anyone.

  • Liked — excellent value
  • Disliked — cigarettte smoke in casino, but this is to be expected
  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
1 Thank flash_tsquare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Co
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 19, 2007

I was driving through and looking for a reasonable place to stay. The person behind the reservation desk was helpful and kind. the room was very nice, with a view of the sunrise the next morning. The room was clean, and quiet.
I've had much worse experience for $50, this is highly recommended.

  • Stayed March 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mmrDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Az.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 6, 2006

I stay in Hotels very frequently. Reservations were made, well in advance, with Eric, the front desk supervisor. This was for Thanksgiving, to visit family. When we arrived our King size bed that we requested, was not available, instead we got a room with two queen beds. Okay, stuff happens. My wife and I were polite through out this ordeal. They agreed to rectify the problem the next morning. It didn't happen. The staff at the desk were arrogant and very rude. The lady behind the counter, stated that she didn't care about our problem and any place in town would state the same. Naturally, I went up the ladder to the VP. He was nice and apologetic, and even gave us a free night. However, the front desk locked us out of our room, when we returned from Thankksgiving dinner, I can only assume why.The reason I am writing this, simply put, Eric, and two of the girls behind the counter were extremely rude, no guest should be treated with such arrogance. Eric, even had the nerve to spout off his disapproval of us meeting with the VP to my wife, he waited until I was not around. Very nasty people. We never did get the room that we reserved. The family visit was great, this thing just put a negative spin on our trip to Colorado.

  • Liked — The VP
  • Disliked — The Staff
  • Tips/Secrets — Stay in Cortez, I will try another Hotel next trip.
  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
5 Thank NECAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 3, 2006

I want to address several issues.

In general, the rooms in this property are as good as most of the Marriott and the Hilton properties that I usually stay in. The room was absolutely spotless, the furnishings were really nice, and the rooms pleasant.

The Ute employees were extremely friendly. We booked a $69 room. The front desk clerk told us that if we would sign up at the casino club, we would get a $10/ night discount +$5 per person in cash for the slot machines. AND there was **NO** hotel taxes added to the bill!!! That saved us $30! I will admit that the front desk folks were not as polished as a Marriott front desk but they made up for their inexperience with enthusiasm.

The casino was VERY SMOKY, some of the worst ventilation. The buffet was very inexpensive but nearly inedible.

There was NO hotel in nearby Cortez that could hold a candle to this property.

  • Stayed September 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jlawrence05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ute Mountain Casino Hotel

Property: Ute Mountain Casino Hotel
Address: 3 Weeminuchie Dr, Towaoc, CO 81334
Phone Number:
Location: United States > Colorado > Towaoc
Amenities:
Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Towaoc
Number of rooms: 90
Official Description (provided by the hotel):
Colorado's first Tribal gaming facility and largest Casino in the Four Corners. Located 20 minutes from the entrance to Mesa Verde National Park and nestled in the shadow of the legendary Sleeping Ute Mountain, the Ute Mountain Casino, Hotel and Resort offers Southwestern hospitality, friendly faces, good food and gaming excitement! The Hotel has 90 rooms including mini and large suites, swimming pool and workout facility. Live Table games from Blackjack Craps and Roulette as well as all the latest and greatest Slots. There is also a large Bingo Hall and Kuchu's restaurant on premises. RV Park and full-service 24-hour Travel Center including fuel/diesel and a convenience store are located right next door. Groups welcome!! ... more   less 
Also Known As:
Ute Mountain Hotel Towaoc

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