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18 - 23 of 665 reviews
Reviewed August 30, 2018

First the good things. The whole is set up really nice. 3 pools, lots of green. The room we had was modern and clean and had a nice balcony. The bathroom was clean and modern. The breakfast was great, plenty of choice for everyone. We had dinner once and that was pretty good as well.. The beach is nice and even the wifi works there. Service was good too.

Some downsides were that during low season quite a lot of places are closed so nearby places to go are limited and in the evening there is not much to do. The nice looking trees also meant the tables and chairs were full of bird poo. And we have seen quite a few cockroaches near the restaurant. Apparently because of misbehaviour of guests in the past some weird rules were in place. Like no bags allowed at breakfast and a whole booklet on the beach towel/beds system.

The place is also quite far from Jomtien and Pattaya. Shuttle bus service is provided and works ok but is quite expensive. The hotel refuses to call a cab as they have their own in house travelling agency which takes full advantage of their monopoly by overcharging a lot. They charged us 400 bat to Jomtien, the tuk-tuk back cost us 20.

All in all if you are looking for a nice place to relax and don't want to move too much it is a good and affordable place.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank pafbuddy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pinnacle H, Asst Guest Relation Manager at Pinnacle Grand Jomtien Resort, responded to this reviewResponded August 30, 2018

Dear Patbuddy,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I agree with you, our resort offers privacy and tranquility thanks to our extensive and beautifully kept grounds which are second to none in the area. This is also due to our location in the Na-Jomtien Area which offers a lot more peace compared to Pattaya City. However, if guests want to experience the nightlife of Pattaya or go shopping for the day, our hotel shuttle which commutes regularly between the hotel and the city centre, offers a convenient and easy way for guests to get around. Our own hotel shuttle cost 80 Bath which offers a convenient and inexpensive transportation option for our guests. .
Thank you again for your review, and we hope to welcome you back again in the future

With much appreciation,

Ann Padilla
Asst Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2018 via mobile

Excellent resort with all amenities and private beach front for privacy and cleanliness .

Nice and clean rooms with balcony .
Two swimming pools.
Even though a bit far from main city but transportation easily available.

Date of stay: August 2018
Trip type: Traveled with family
Thank fahad316
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pinnacle H, Asst Guest Relation Manager at Pinnacle Grand Jomtien Resort, responded to this reviewResponded August 29, 2018

Dear Muhammad F,

It is always a pleasure to receive 5 Star reviews and we appreciate you taking the time to provide such wonderful feedback. In particular your comments of the resort having clean room and balcony. Here at Pinnacle Grand Jomtien Resort, we strive to deliver a bespoke service to our valued guest.

Reviews like yours show me that we manage to create special moments therefore I would like to thank you for writing this review as words like yours are rewarding for my whole team.

Best Regards,

Ann Padilla
Asst Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2018

Good price for a resort that offers a great beach and facilities to rest and relax. The room was large and with a patio to have a mid-day snooze with enough privacy. A short walk to a strip of shops that offered anything you forgot to bring and a massage you needed. Quiet too and far from the crowds. Informal and close to restaurants.

Room tip: Poolside and beach towels were great except for room towels that seem old and worn!
Date of stay: August 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
1  Thank Eleanor B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pinnacle H, Asst Guest Relation Manager at Pinnacle Grand Jomtien Resort, responded to this reviewResponded August 24, 2018

Dear Eleanor,

Thank you for the lovely and in-depth review of your recent vacation at Pinnacle Grand Jomtien Resort.
I thank you sincerely for your wonderful comments and for sharing them again with our readers.
I look forward to the pleasure of welcoming you back to Pattaya…...

Best Regards,

Ann Padilla
Asst Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2018 via mobile

We can highly recommend Pinnacle Grand Jomtien. Amazing staff and super service. There was some technical issues with our room the first night. The manager upgraded us to a better room at his own suggestion as a patch on the wound. Location wise it is a bit far from Jomtien City center so this place is perfect for couples and families who wants a quiet and stress free stay. Although the hotel offers car service to Jomtien and Pattaya. A shuttle buss is also available. We did not try dinner but the breakfast had all the necessary food items for both children and adults. 3 swimming pool and a private beach at your disposal. Good value for the money!

Date of stay: July 2018
Trip type: Traveled with family
1  Thank Torbjørn H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pinnacle H, Asst Guest Relation Manager at Pinnacle Grand Jomtien Resort, responded to this reviewResponded August 24, 2018

Dear Torbjorn,


It is our goal to provide guests with memorable experience and we always appreciate when our team members and the great service they deliver gets highlighted.
I will take great pleasure to convey you kind compliments to them and I am sure they will be most happy and encouraged.
My great appreciation upon your comment towards our resort.
Here at Pinnacle Grand Jomtien Resort, we strive to deliver a bespoke service to our valued guest.

Reviews like yours show me that we manage to create special moments therefore I would like to thank you for writing this review as words like yours are rewarding for my whole team.

Best Regards,

Ann Padilla
Asst Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2018 via mobile

Pinnacle resort certainly used to be a nice hotel, and since last year they unfortunately built a kind of convention center on the lawn near the beach!
It looks like the management needs to attract more business as the hotel is getting old; It’s a pity as the pool is big and nice, there is a green environment with lawn and plants, the restaurant has good variety of food, and the staff is really friendly.
Pinnacle has a fair price/quality quality, but should be upgraded ....

Date of stay: July 2018
Trip type: Traveled with family
Thank 299philippem
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pinnacle H, Asst Guest Relation Manager at Pinnacle Grand Jomtien Resort, responded to this reviewResponded August 24, 2018

Dear Philippe M,

Thank you for taking the time to share such detailed and thoughtful feedback with us as well as fellow travelers. We are delighted to hear that you enjoyed peaceful and tranquil environment, greenery surroundings, our Tonsai restaurant and our staff. We are happy to inform you that we are building a new swimming pool, new restaurant and a fitness near the beach side for our valued guest to enjoy more and relax more.

Here at Pinnacle Grand Jomtien Resort, we strive to deliver a bespoke service to our valued guest.
Thank you again for your review and we look forward to welcoming you back again soon.

Best Regards,

Ann Padilla
Asst Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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