I'm not sure where to start, so I'll begin with the largest offense during this stay. Having been told by my airline that one of my travel packages may be lost, but otherwise may be delivered to my hotel, I was extremely happy to finally receive it. I was NOT happy however, that I had to stop by the office at night on my way back in from working late, to find out that it had arrived. When it had arrived, I have no idea - no phone messages, no room messages, no communication at all by the front office. When were they planning to let me know my box had arrived?
Aside from this, my room was not only tiny for an "Extended Stay," but stank of smoke and was so dated as to seem to be straight out of the 80s - cheap, old, composite furniture and all. The bathroom, while on its face seemed clean and with relatively new laminate wood flooring, had caked dust on top of the towel rack and a filthy toilet seat that I had to wipe down myself. I left a tip for the room cleaner, but only out of personal obligation and because I know the person really needs it.
I never mentioned any of this to management, because in my opinion, nothing would, or could have done. The problems here are seemingly deep and long-lived...not simply a one-time mistake. Think; major overhaul.
Now, I understand that this is not only a suburban area, in which this property seems to primarily serve as full-time residence for most occupants, but quite reasonably priced. That said, it really needs to find its grounding and decide whether it wants to solely provide long-term dwellings to the transient, or be attractive to those travelers visiting, or doing business in Denver, less than 10 miles away.
I've been to several Extended Stays and this property is wholly sub par for the brand. While I may personally stay somewhere like this while in need of inexpensive lodging, I would NEVER bring my wife and child here.
- Official Description (provided by the hotel):
- Welcome to Crossland Denver - Thornton. We're just 10 miles away from the Rocky Mountain Arsenal National Park and two miles from Water World. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more less
- Reservation Options:
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- Also Known As:
- Crossland Denver Thornton