I was moved 4 times ( carpet was horrible, 1 room had no ac, bugs in the bathroom), pool had a scum layer on it and could not be sanitary, I was double charged and called a liar. What did I get? A refund of $7, now wasn't that big of them??
At what point does customer satisfaction and old fashioned professionalism come into play. Do you know what a sincere apology and at least a half refund would have done?? It wouldn't have gotten him this lousy review. There are a few simple things a motel guest expects and has the right to expect: A decent room (clean straight carpets, no bugs, clean smelling sheets, clean smelling towels, a working tv and a good mattress), a clean pool, helpful honest desk help, an apology when the charge is incorrect, and enough breakfast at the counter to keep the customer from being offended, and most important... When a motel concentrates on the best interests of it's guests, you cannot put a price tag on that. That motel becomes the cream of the crop and it is a joy for the customer to stay. That is not the desire of this motel. The customer seems to be a bother to them. It's as if they have forgotten who is providing their paycheck.
When a bad situation is preventable that is a terrible thing. But when a preventable situation isn't amended, corrected or even compensated for, then there should be impacting repercussions. Please don't stay here.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Orbitz, Hotwire, getaroom.com, TripOnline SA and Cancelon so you can book your Econo Lodge Thornton - Denver North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sleep Inn Thornton
- Thornton Sleep Inn