I checked into the hotel and everything was O.K. the first night. I Ieft the hotel the next day intending to give the maid time to clean my room. I informed the front desk I was leaving and the maid could clean the room. I came back back 3 1/2 hours later. When I got back my room key would not work, the owners son swiped the wrong room # on the replacement key, but luckily the front desk clerk caught it before I went back up to the 4th floor.The owners son thought it was a joke and was laughing. When I got to the room, it had not been cleaned, but worse of all the air conditioning was not working in my room and the rest of the hotel was very warm also because either the air worked very little or the owner was trying to save money. I say this because they offer a very very small continental breakfast offering and a community margarine bowl. Loke all the guest are one big family. It's onthind seeing toast crumbs of my family, but I do not fine it appetizing pushing my knife into a bowl to get margarine with "mysterious" peoples bread crumbs in it. (keep in mind I stay in hotels on business 340 days a year). It was 98 degrees that day outside. Needless to say my room was an oven. Probably 105-110 degrees or more I would guestimate. The owner told me to wait and he would send someone up to fix the air conditioner. Fifteen minutes later I went downstairs and voiced my complaint. The owners son thought it was humorous, however I did not. Whereupon the owner got involved and I asked if I could switch rooms. He told me that no rooms were cleaned yet. Yet this was at 2:30 in the afternoon ? (checkout at the hotel 11 a.m.) And the made was knocking at doors at my level at 8:30 a.m. to see which guests had left so she could clean their rooms.
I asked the owner that since the room had not been cleaned and I had been out of the room since 11 am if I could get a refund and not stay a second night. The owner said I could not and if I chose to leave he would not refund my money. He told me at one point to go back up to my room and wait for the guy to fix the air conditioner. I said, "what? Are you ordering me to my room? He aid yes, you just go!" I am a fifty year old woman and could not belleive this guy was ordering me to my HOT room like I was a 6 year old. I told him I would go out for an hour and that whould give them enough time to fix the issues. Again the owners son smirked like the spoiled rotten child he was (he was 16 years old at best) I
went over to the RAMADA across the street to kill the time and enjoyed their cool air conditioned lobby. I spent (3) 20 minute phone calls and talked to two custoner service people and 1 supervisor only to be told by the people at the corporate 800# that the only thing I could gdo was I could file a complaint only after I checked out of the hotel and no one would give me a refund and once I filed the complaint at corporate, it would be sent on to the owner for a response. And\, "He would decide what to do about the situation. WHY i ASKED HER SHOULD i EVEN CALL BACK AFTER i CHECKED OUT TO EVEN FILE A COMPLAINT IF IT WAS ONLY GOING TO GO IN A LOOP? No wonder the owner did not care, and ordered me to my room like I was in some 3rd world country. I was a paying guest and only expected the basics. Nothing fancy, just a reasonable request. I DECIDED TO CHECK INTO THE RAMADA. I will be staying in the area every weekend in the future due to business, but it will never be at the Sleep Inn. I went back to the sleep in and checked out and I paid foe two htel rooms only to sleep in one!!! I told the owner to take my $ and what he could do with it on my way out. I hope by typing this review, it will hurt his revenue in the future. He may get my $ for one night , but he will probably lose more of his in the future. I truly call this experience to put in old school terms a TOTAL RIP OFF. I hope he spendsmy 80 bucks on a great Dinner for himself and chokes on it.
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- Also Known As:
- Sleep Inn Thornton
- Thornton Sleep Inn