We booked our stay as part of a wedding party. My wife and I have previously stayed at the property as well. This trip, we brought along my brother and mother to the wedding, as well as our 22 month old little girl. We wanted extra room and extra beds for everyone, so we spent quite a bit of time online researching room options. We settled on reserving a room with 2 beds in one room, and one in the other. However, when we arrived into our room at the lodge we found only one bed in each room. I went to the front desk and spoke to Robert about it. He very politely told me I must have been wrong and must have made a mistake. He sent a rollaway bed to our room. My brother is 6'4'. Your rollaway beds aren't really usable for anyone over about 5'10".
The issue I have is that Robert made no effort to accommodate the customer with either a partial credit or switching rooms, and told the customer they were wrong. Particularly frustrating given we spent quite a bit of time trying to ensure getting the exact accommodations needed to comfortably sleep a party our size. As a result, we become motivated to leave bad reviews for the hotel, and tell everyone we know NOT to stay at Mountain Lodge...all because no effort at accommodation was made to the customer, albeit very politely.
Additional issues with the stay were a wedding party member having their entire car coated with what appeared to be the wood lacquer being sprayed outside on the walls of the lodge, or perhaps something else? Whatever it was, the car obviously wasn't parked in a spot that did the customer any favors. Also, the cleanliness of the kitchen looks very dicey when walking by the window on the way to the restrooms. Lazy, careless, lack of effort types of stuff.
Obviously, it is a beautiful property in a beautiful location. I'm sure the lodge usually gets a pass from its customers due to the property itself. Takes a lot to screw that up, and a lot of this is smaller detail stuff, but you can see how it can add up to the hotel suddenly being viewed in a very different, lesser, light. Hope you can turn it around.
- Official Description (provided by the hotel):
- Our Telluride hotel options include spacious hotel suites and condo rentals. Mountain Lodge Telluride has never been better, with slope-side convenience, upscale amenities and gracious services, Mountain Lodge at Telluride completes the ultimate Telluride skiing experience. Located in the contemporary Mountain Village resort community, our resort is ideally located midway up Telluride Mountain. Surrounded by panoramic views of the majestic San Juan Mountains, our hotel features three log-and-stone buildings and a main lodge, whose tremendous lobby is warmed by an immense river-rock fireplace. Gleaming with rich leather and rustic Western elegance, the lobby also features the View Bar and Grill, perfect for quiet afternoon and evening gatherings while on your Telluride vacation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hotwire, Odigeo, Cheap Tickets, Priceline, Travelocity and Jetsetter so you can book your Mountain Lodge Telluride, A Noble House Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mountain Lodge At Telluride Hotel Telluride
- Mountain Hotel Telluride
- Telluride Mountain Hotel