We booked 5 nights at the Inn during the peak Christmas holiday. The room was excellent and the ski in/ski out cannot be beat! The bell stand was run very well by Charlie, with both Ryan and Joe treating us like royalty and handling everything from directions to hauling our skis/boots out every day and making sure they were delivered to the convenient rental shop in the same building. They are the reason this rating is not a 1 or a 2.
The included breakfast buffet was very good. Restaurant service during breakfast was adequate.
Unfortunately, the guest services were not anywhere near the level they should have been. The concierge was less than worthless, as they cost us reservations and out of pocket money.
Prior to our arrival, we received an email with a concierge request form on it, which we filled out in detail to ensure we had reservations for dinner, massage, etc. prior to arriving at this very busy time. I called the day we were traveling to confirm our reservation (we were not called by the hotel), and although they did have our reservation, the concierge request form had not been acted on. The desk clerk assured me they take care of it. When we arrived, the guest clerk had made one dinner reservation and a spa appointment, but had questions for us as all the other reservations were not available. However, she decided to wait until we arrived at 10pm instead of calling us, so she said they would need to make the reservations the next day. I followed up with the concierge the next day, who had no idea what I was talking about. There was also no documentation of which reservations were made or what the status of the others were, so the concierge had to contact the desk clerk from the night before and sort it all out. At that point, only very late reservations were available for several nights. Ultimately we ended up with only two reservations during our five-night stay.
Our spa appointment was also mismanaged and miscommunicated, so I called the spa directly and straightened that out. The remainder of our trip, the concierge and front desk clerks continued to disappoint, but we simply laughed it off and didn't let it ruin our trip. We relied on advice of strangers and other businesses to guide our stay, which worked because Telluride is such a friendly place.
The final straw for me was the significant cost we incurred due to the guest services' incompetence. When we called down on our last day to inquire about a half-day ski lift ticket, we were informed that the hotel sells "3 day for the price of 2" lift tickets. I was surprised we weren't informed of this when we checked in and told them we were on a ski trip, and especially upset that we weren't informed on the first day when I personally stopped at the front desk to inquire specifically where we buy lift tickets. Instead, I was directed to the main ticket center at the resort. This lack of knowledge, or lack of thoughtfulness cost us $100/person in lift ticket fees!
The maid service was also poor and sporadic. There were days that we found dirty towels left on the floor, the shower was never wiped out during our stay, and replenishment of bathroom and kitchen supplies was inconsistent.
Overall, the Inn at Lost Creek is a conveniently located and high class but dated facility that has recently undergone an ownership change, with a top-rate bell stand and mediocre or lower guest services.
- Official Description (provided by the hotel):
- Intimate. Cozy. Special.The Inn at Lost Creek is a luxury boutique hotel with highly personalized services and with only 29 suites/condos and 3 studios a sense of intimacy is realized. All suites have kitchenettes, jetted tubs, steam showers and washer dryers. Condos feature full kitchens and well-appointed living areas with dining room. All condo units have mountain views as do most one bedroom suites. The Inn offers a principal position in Mountain Village, offering direct golf access in the summer and during winter the premier ski in/out location in Telluride. The gondola connecting Telluride and Mountain Village is steps away, as are numerous excellent choices for dining, shopping, and places to just gaze at the beautiful scenery. ... more less
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- Also Known As:
- The Inn At Lost Creek Hotel Telluride
- Hotel At Lost Creek
- At Lost Creek Telluride