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“Basic & Plain”

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Legacy Vacation Resorts Steamboat Springs Suites
Certificate of Excellence
Colorado Springs, Colorado
Level Contributor
394 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Basic & Plain”
Reviewed September 16, 2013

The facility looks tired and worn. The suites have potential as the layout was good with 2 bedrooms & 2 bathrooms, decent dining room table, good kitchen, 3 TV's. The beds were comfortable, but the pillows were not. The linens and towels were nice. The suites were not decorated, carpets stained, linoleum stained, not very clean. The exterior concrete, asphalt and landscaping were in need of a facelift. Basic, plain and a bit disappointing. Great location! Employees very helpful.

Room Tip: We liked being on the first floor as there was a walk ut slider and our 3 years old grand daughter c...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy2645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts Steamboat Springs Suites, responded to this review, September 17, 2013
Hi Sandy,

We really appreciate you taking the time to leave these details about your stay with us here at Legacy Vacation Club in Steamboat Springs. We're sorry that the resort and your accommodations did not completely meet your expectations. Thank you for the kind comments made regarding our employees; customer service is our number one priority.

We'll be sure to keep the constructive criticism you provided in mind as we continue to update and improve our resort. Thank you for your business.

Warm regards,
Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 14, 2013

Lived in Colorado 5 years and never been to Steamboat. Decided a 2 day trip was in order. I purchased a room at this location on hotels.com. I am guessing from some of the reviews that the comments were before the remodel. This is the location "hill top". If it was ski season these would be great. As stated the rooms are like home. So much nicer than a typical "hotel" room. I don't have kids at home anymore but they would be great for a family because of the space! Bed was comfy.

Room Tip: If anyone has health issues, ex: arthritis,etc might be best to ask for ground floor instead of 3rd...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ras1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts Steamboat Springs Suites, responded to this review, September 16, 2013
Dear Guest,

Thank you so much for choosing Legacy Vacation Club for your recent visit to Steamboat Springs! We're so glad to see that you enjoyed your vacation with us.

We find that many of our guests enjoy our condo-style accommodations as opposed to traditional hotel rooms, and we're happy to see this was the case with you.

Please keep us in mind for future vacations - we'd love to see you again!

Best,
Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Colorado
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 11, 2013

We stayed in a one bedroom with full kitchen, king size bed and 2 bathrooms. Couch pulled out for more sleeping space for the kids. Very clean, spacious, with full amenities in the kitchen. Blender, coffeemaker, pots n pans, dishes etc. Granite countertops in kitchen and bathrooms. 2 tv's - one in living room and one in bedroom. Large closets with plenty of hangers.
My husband forgot his razor and they had 5 different choices at the front desk-all complimentary!
Views over looking Steamboat from our room. Close to the hill.
We paid $79.00 a night and well worth it!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColoradoMts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts Steamboat Springs Suites, responded to this review, September 12, 2013
Dear Guest,

We really appreciate this wonderful review! Thank you for taking the time to leave these details about your stay with us here at Legacy Vacation Club in Steamboat Springs.

We're so happy to read that you enjoyed your accommodations. Our units are indeed spacious and we find that many of guests prefer them over traditional hotel rooms.

Keep us in mind for future vacations - we would love to see you again!

Warm regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 10, 2013

We stayed in the location at the bottom of the hill nearest the town - avoid the hill top one!
It was a lovely 2 bed apartment, with kitchen and visitor laundry facilities. The beds were comfy, clean and the bathrooms well equipped. We were travelling with 3 teens and still had plenty of space. We walked to the gondola and the Egg and I where good breakfasts could be had. Much better than a room in a hotel.

Room Tip: Avoid ground floor.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts Steamboat Springs Suites, responded to this review, September 11, 2013
Dear Guest,

We cannot thank you enough for this five-star review! We're so happy to see that you and your family enjoyed your stay with us. Thank you for all the nice comments made about our resort and especially your accommodations.

Please keep us in mind next time you visit Steamboat Springs - we'd love to see you again!

Kind regards,
Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scipio
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 12, 2013

I will say the staff were tremendous couldn't have been more pleased. We had three total rooms all on the 3rd level, very tough to haul luggage up flights of stairs, weird smell in the rooms, beds were not the greatest, pull out beds very poor to sleep in, small A/C unit . Water pressure was poor in showers. Kitchen was adequate, most things to cook with in the cupboards and had big kitchen table. Has only two jacuzzi, no pool, though sister company down the road has a nice indoor pool that you can go too. Located in a great area for shopping, dinning and other attractions. Walking distance to City Market and Walmart.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Biggerbulls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts Steamboat Springs Suites, responded to this review, August 27, 2013
Dear Guest,

Please accept our sincerest apologies that our resort did not meet your standards. We pride ourselves on our customer service, therefore we are pleased to read that our staff members were able to provide you with a pleasant experience.

We are working diligently in order to improve and renovate our resort. We're currently in the process of updating many of our units, including the bathrooms. We're sorry that the current state of the units was displeasing for you and your party. Thank you for the nice comments in regards to our kitchens; we find many of our guests enjoy this amenity.

Thank you for taking the time to leave this review!

Best regards,
Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monument, CO
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 3, 2013

We arrived around 3 in the afternoon after a long drive. All we wanted to do was relax in the hotel room and then go out for our engagements that evening. Our suite was very hot. The little one room air conditioner wasn't enough to beat the Sun's Summer heat beating down on two sides of the suite. They maintenance staff brought up a small fan for one of the bedrooms and was looking for one for the "master" bedroom. The two little fans didn't cut it either. We asked if we could switch rooms and they relocated us to a much cooler room. We then had to move all our stuff down stairs - so much for relaxation. This new suite had a funky smell but it was much better because it was 20 degrees cooler. The little one room air conditioner was on full blast ALL the time to maintain the temperature. The next day we decided to try the mini golf course that the resort advertises and told us about on check in. We were appalled (see pictures). We also tried the pool table....bumpers broken. We tried to hot tubs....one broken but the one we used was fine. We also drove up to their sister property to use the pool. The pool is indoors and very small. Chlorine smell very strong and the pool packed with kids. All the adults were sitting outside the pool with the pool door open because the smell was so strong they said. So much for swimming. The only thing going for this "resort" are the people working there. They are super nice and friendly. I feel sorry for them trying to make this a resort when they are given a motel to work with. Legacy "resorts" should be fully embarrassed.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moogie2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts Steamboat Springs Suites, responded to this review, August 15, 2013
Dear Guest,

Thank you for staying with us at Legacy Vacation Club Steamboat Springs Suites. We sincerely apologize for not meeting your expectations.

As part of improvements to the property we have done several things to help the guest experience. New air conditioners have been installed in place of coolers and we are currently replacing the carpet on the miniature golf area. Unfortunately, you encountered both of these issues, which we are currently upgrading, during your stay and for this we apologize.

Rest assured that your feedback is very important to us and we appreciate you taking the time to leave these comments.

Best,
Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 27, 2013

If you are expecting a luxury hotel then do not stay here. This was a clean, comfortable condo with a full kitchen close to everything.
My sons and I (17 and 19) stayed here for a week. The staff was excellent. They would answer questions and would try to be as helpful as they could.
The condo itself had a king size bed as well as a pull-out couch. There weren't sheets for the bed but a quick call to the front desk and they brought up sheets as well as extra towels. The first night someone from the front desk actually called to see if there was anything we needed!
We were up there to hike, bike etc. The bike rental place was within close walking distance. The Safeway grocery store was right across the street. At the end of the road was an entrance to the bike path at the river. Great location!!
Free granola bars in the lobby, hot tub, movie rentals for a buck....was great for my family. Free laundry facilities.
There is a room air conditioner in the main bedroom. We never turned it on. The temperature got down to the upper 40's (this is July) and we just kept the windows open.
I would stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ncmom51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts Steamboat Springs Suites, responded to this review, July 30, 2013
Dear Guest,

Thank you so much for leaving this wonderful review. We're so happy that you enjoyed your stay with us in Steamboat Springs! We love to hear that our staff was able to provide you with excellent service, as this is our top priority.

Our location is indeed convenient to many of the fun activities offered in Steamboat Springs; we're so happy this was one of the great aspects of your vacation.

Please keep us in mind for future vacations - we would love to have you again!

Best,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Legacy Vacation Resorts Steamboat Springs Suites

Property: Legacy Vacation Resorts Steamboat Springs Suites
Address: 1485 Pine Grove Rd, Steamboat Springs, CO 80487-8801 (Formerly Celebrity Resorts Steamboat Springs)
Location: United States > Colorado > Steamboat Springs
Amenities:
Business Center with Internet Access Free Parking Kitchenette
Hotel Style:
Ranked #9 of 79 Specialty Lodging in Steamboat Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Legacy Vacation Resorts Steamboat Springs Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Enjoy a little Rocky Mountain-style R&R at Legacy Vacation Club Suites. Make yourself at home in spacious accommodations just moments from Steamboat's iconic slopes, the gondola & downtown Steamboat Springs. About the property Suites are an excellent choice for a mountain retreat. Each 1 & 2-bedroom suite is spacious & fully furnished with a full kitchen, balcony, dining & living areas & television, free wifi . The resort also offers a sauna & hot tubs. ... more   less 
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Also Known As:
Celebrity Resorts Steamboat Springs Hotel Steamboat Springs

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