After several UNsuccessful attempts to get my concerns resolved, I'm sorry to have to write such a negative review. Last year we stayed at this property and had a wonderful experience. This year was the exact opposite. I booked this unit directly with Legacy Reservations because I needed to generate 2 separate invoices - the first night's stay on a personal credit card and the 2nd night's stay on a business card. I was told at booking that would not be a problem. Wrong. Apparently it is impossible for Legacy to break up a 2-night stay into 2 separate invoices. I was also told at booking I was paying "in full" only to find out later there is an added "resort fee" for Wi-fi and parking added at check-out. (Read the fine print). The 2-BR Loft unit has a very small living area with only one couch; a tight staircase with 2 BR's up with uncomfortable beds. Nonetheless, the property would be a good value for the money with better customer service. Maybe management should spend more time resolving problems and less time responding to negative reviews online.
- Official Description (provided by the hotel):
- Conveniently located just 5 minutes from Steamboat Ski area and downtown area, located on main road into Steamboat. Located on top of a hill in beautiful Steamboat Springs. Resort offers surrounding views of mountains. This bright resort is perfect for families with fully equipped kitchens, indoor pool, Jacuzzi and sauna. Ski lockers and complimentary shuttle service to mountain and downtown areas offered everyday through ski season. Offering studio, 1 and 2 bedroom suites. All units completely renovated in Dec. 2011 with wood floors in main area, granite countertops, new appliances, furnishings. 1 bedroom has 2 bathrooms, 2 bedrooms has 3 bathrooms. Studio offers mini refrigerator, microwave, 1 bathroom. The 1-bedroom layout includes either a 1-level with 1 bathroom or a 2-level with 2 bathrooms. Also offer fitness room, game room, ski lockers, complimentary shuttle. Complimentary Shuttle service available to mountain, downtown, and areas around town offered daily from 8am - 11pm during Ski season. ... more less
- Reservation Options:
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- Also Known As:
- Legacy Vacation Resorts-Steamboat Hilltop Hotel Steamboat Springs
- Celebrity Resort Steamboat Springs
- Celebrity Hotel Steamboat Springs