My family made reservations in May for a week long stay in July. I was given a specific site and confirmation number. I then asked for an email confirmation and the clerk said she didn't know how to do that. I had to call again and finally received one two weeks later. We live 1200 miles away and I wanted to be certain we had a place to stay.
The day before we arrived Amber called me begging me to "help her out" and I would be "saving her life" if I would agree to give up my spot for a less desirable one due to a reservation error. She offered me a 50% discount on my stay if I did so. We turned her down because we wanted to keep 50 amp service. She then called me back and told me she would move me into the site to the right of where we initially reserved. The catch was that we would have to move to another site for the last day of our stay. Amber told me I would still receive the 50% discount for being so inconvenienced. She again told me how grateful she would be to me for switching, that the group who wanted my site were being so difficult etc.
I arrived on schedule and took the site they asked us to. I filled out the registration form appropriately and turned it in. I checked my account balance the next day and learned the entire amount had been debited from my account. I asked at the office and was told Amber was not in, but they would have her call me. She never did.
Later I found Amber in the office and asked if she meant to charge me the full fee. She became very defensive and told me the site I had was identical to the one I reserved and she would not give me any discount. I reminded her of the phone conversation and our agreement. She became snotty and said "you didn't have to move did you?" I again reminded her that my move was at the end of my stay and I didn't have to help her out to begin with. She then yelled "what do you want? Your discount? Fine!!" And I left. My husband asked her why she was so rude to me and she told him I "came in with an attitude" and that if we don't like it we can leave. She then turned her back on him!
Later that evening I received a note in the campsite asking me to acknowledge the number in my party (again) and initial that I'll be charged for everyone over 5 yo. Then another note indicating I will be asked to leave if I continue to be rude to staff!! Then I was told that I would have to move as previously agreed. So the last night we were there, we moved. No one occupied my previous site. That move was done out of spite. Then on e we left, she charged my card another $84 for the extra people in my party. Why don't they charge that upon check in? I don't know. Again, another cowardly act of retaliation. I brought business to them as friends stayed there with us! It's crazy the way she talks to people. Read the other reviews. She is consistently rude.
I have traveled all over the western US with my family and have never been treated so disrespectfully.