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“Fantastic Property”
5 of 5 bubbles Review of Trailhead Lodge

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Trailhead Lodge
Certificate of Excellence
Magnolia, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Property”
5 of 5 bubbles Reviewed January 8, 2014

We just got back from staying at Trailhead Lodge for 7 nights in between Christmas and New Years -- one of the busiest times for any ski resort. This was our first time at Trailhead, but our 8th year at Steamboat. We had always stayed on the Mountain, but the owners of those units have, in our opinion, priced themselves out of the market, and we decided to try a different location. From the moment we walked in, we were pleasantly surprised. There was ample staff to help us with whatever we needed, our check-in was flawless, and our 3 bedroom/3 bath condo was perfect. Everything was clean and the unit was decorated tastefully and we felt right at home. We did have housekeeping every other day with our unit and felt that was more than adequate. The pool and three hot tubs were in great condition and the game room was perfect for the kids to play some pool after their ski day. The most surprising thing was that the Gondola over to the main ski area ran without a hitch. Those guys standing out there in the sub-zero temperature always greeted us with a smile on their face and the gondola dropped us right off at One Steamboat Place and all the ski rental areas. It was great not to have all the congestion as you try to hit the slopes.

Room Tip: Our 3 bedroom/3 bath was on the top floor in the corner -- never heard a peep from anyone except tha...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteamboatResorts, General Manager at Trailhead Lodge, responded to this review, January 16, 2014
Thank you very much for choosing Trailhead Lodge for your lodging needs over the holiday season, and for taking the time to post a review of your recent experience. I was extremely pleased to read that you decided to give us a try and that you were pleasantly surprised. I am also glad to hear that you found your unit to be clean, our every other day service schedule was adequate, the staff helped you with whatever you needed, and that you found all of our amenities in great condition. The Wildhorse Gondola is extremely convenient to whisk you up to the ski area and the gondola staff does a great job. I hope you choose Trailhead Lodge for your ninth visit to Steamboat!
Todd Siefken
General Manager
steamboatinfo@wynvr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Excelsior, Minnesota
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

We stayed 3 nights in Trail head lodge. It works great for Skiing as the first Gondola takes you from the Valley floor right outside the Lodge doors to the Steamboat ski base where the Main Gondola starts. the 2 bedroom Condo has huge bathrooms. Great Front desk staff that I recognized from last summers stay too. Great 3 in-ground hottubs and pool. Only complaint is the parking garage is tricky to park a ford Expedition, as its very tight.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davettt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteamboatResorts, General Manager at Trailhead Lodge, responded to this review, January 6, 2014
Thank you very much for staying with us again and for taking the time to post a review of your recent experience at Trailhead Lodge. I am pleased to see that you felt our property worked great for skiing with the convenience of the Wildhorse Gondola, the outdoor amenities were great, and that the front desk staff you remembered from your summer visit took care of you. Our underground parking garage is a little tight if you are parking a large vehicle however, should we have the opportunity to have you with us again for a future visit, please let one of our staff members know if you would like us to valet your vehicle.
Todd Siefken
General Manager
generalmanager@steamboatresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longmont, Colorado
Level Contributor
241 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed December 13, 2013 via mobile

We stayed at the Trailhead Lodge for a few nights on our honeymoon. The rooms are very cozy and plush. Our room had a full kitchen and fireplace. The amenities are all high end. The hot tub and pool area are great. The gondola is right on property....easy access to the slopes. Fantastic property.

Stayed December 2013, traveled as a couple
Helpful?
2 Thank TribTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteamboatResorts, General Manager at Trailhead Lodge, responded to this review, December 16, 2013
Thank you very much for taking the time to post a review of your recent visit at Trailhead Lodge. I am very pleased you decided to stay with us for your honeymoon and that you found our property to be cozy and plush with high end amenities, and that our property provided easy access to the slopes with our gondola. I hope the opportunity presents itself to have you with us again in the future!

Todd Siefken
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
3 of 5 bubbles Reviewed November 16, 2013

The resort itself is great, but if you read the reviews there is a consistent theme of sub-par cleaning service. For example, guests often have to search for toilet paper, towels, etc as housekeeping does not come during your stay. And, heaven forbid a floor might need a sweeping. The manager always replies saying he will talk to the staff, but the reviews continue to reflect the same problems. At this point, it is clear that the management will not enact changes and improve experiences when you stay at this resort.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darrian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteamboatResorts, General Manager at Trailhead Lodge, responded to this review, December 4, 2013
Thank you very much for taking the time to post a review of your recent experience at Trailhead Lodge. Although I was certainly disappointed to read your comments regarding our housekeeping services and your comments regarding my handling of previous posts regarding the same matter, I appreciate your feedback. I can assure you that I meet regularly with my staff and we discuss our operations/service levels in depth. When a comment is received that pertains to a specific department of our operation, I discuss the issue with the Manger of that department so any deficiency will be corrected. You have my sincere and public apology for the experience you had and can assure you that we attempt to provide the highest levels of customer service and we work to deliver great experiences at Trailhead Lodge. If you would allow me the opportunity to discuss this matter directly with you, please call me at Trailhead Lodge 970.879.9000. I would like to understand which unit you were staying in and for which dates so I can provide that information to our Housekeeping Manager.

Todd Siefken
General Manager
970.879.9000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 1, 2013

The rooms are very nice and well decorated, it is a beautiful place.

We really like the ease of getting on the gondola and riding up to the village and the free shuttle to take us around town (restaurants, grocery store, etc).

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteamboatResorts, General Manager at Trailhead Lodge, responded to this review, November 4, 2013
Thank you very much for taking the time to post a review of your experience at Trailhead Lodge. I am pleased to see that you felt Trailhead Lodge was a beautiful place, your unit was well decorated, our gondola provided ease getting up to the base of the ski area and that you utilized our shuttle service to get around town. I hope to see you again this ski season!

Todd Siefken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands Ranch, Colorado
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 18, 2013

I was so excited to book our mini vacation because we don't get to travel much. I thoroughly researched the places to stay in Steamboat Springs and this was by far the best deal and an amazing place to stay. I have 2 children (4,7) and stayed in the 1 bedroom. It was absolutely perfect. Garage parking space was provided, pool was warm and fun, hot tubs were a huge hit. The fire pit at night was a nice addition. I promise you that you will not regret staying at this lodge. Front desk was always helpful as well. Having the kitchen to cook in was FANTASTIC, it is fully equipped and very nice. Grocery stores are nearby and it is very well located. Several lovely hiking trails close by. The town has some amazing restaurants as well. Can't go wrong, next time I am in Steamboat this is exactly where I will stay!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 444JennS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteamboatResorts, General Manager at Trailhead Lodge, responded to this review, September 24, 2013
Thank you very much for taking the time to post a review of your recent experience at Trailhead Lodge. I am pleased you chose to stay with us for your mini vacation and that your unit was perfect, you and your family enjoyed our amenities, the front desk was helpful, and that your kitchen was well equipped. It sounds like you had a great visit and I look forward to seeing you again the next time you are in Steamboat Springs.

Todd Siefken
General Manager
generalmanager@steamboatresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lone Tree, Colorado
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 4, 2013

This hotel and room was beautiful, but we were disappointed that it didn't have a restaurant/bar or a complimentary breakfast. We realize these were condos, but it would have been nice to have those available. We did enjoy the free shuttle service to wherever you wanted to go in town. The staff was great and very friendly, and the location was good too.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteamboatResorts, General Manager at Trailhead Lodge, responded to this review, September 6, 2013
Thank you very much for taking the time to post a review of your recent experience at Trailhead Lodge. I was pleased to read that you utilized our shuttle service to get around town, you found the staff to be friendly, our location was good, and that you felt our property and your condominium were beautiful. I understand not having a restaurant or bar on property can be a challenge and hope you found the kitchen in your unit to provide for your needs. I am hopeful that additional development within Wildhorse Meadows will provide for some food and beverage so I hope to have the opportunity to have you with us again in the future when we may have that available.

Todd Siefken
General Manager
generalmanager@steamboatresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trailhead Lodge

Property: Trailhead Lodge
Address: 1175 Bangtail Way, Steamboat Springs, CO 80487-1819 (Formerly Trailhead Lodge by Steamboat Resorts)
Phone Number:
Location: United States > Colorado > Steamboat Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #4 of 80 Specialty Lodging in Steamboat Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Trailhead Lodge 4*
Number of rooms: 86
Official Description (provided by the hotel):
Trailhead Lodge is a fully furnished suite lodge located in the heart of Wildhorse Meadows, Steamboat's only master planned community. Guests will enjoy the peace and quiet of coming home to a residential resort neighborhood, while benefiting from convenient access to Steamboat's many activities and adventures. Trailhead Lodge offers many options in lodging including: studio, 1 bedroom with optional den, 2 bedrooms with optional den, a 3 bedroom or a 3 bedroom + Den. Each unit comes with wireless internet, bath robes(winter season), Aveda bath products in bathrooms, and an in-unit washer & dryer. Enjoy all of Trailhead Lodge amenities including a pool, 3 hot tubs, fitness center, game room, and access to the Wildhorse Gondola which goes from the property up to Gondola Square. Trailhead Lodge also offers underground parking, a Bar-B-Que area, and shuttle service. ... more   less 
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Also Known As:
Trailhead Lodge By Steamboat Hotel Steamboat Springs

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