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“Great stay at the Highmark”

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Highmark Steamboat Springs
Reviewed April 25, 2009

The hotel and staff were absolutely amazing. As if being picked up from the aiport in an Escalade wasn't enough, the staff went of their way to find us a Pizza place and Liquor store upon our 11pm arrival. I would gladly go back to the Highmark!

  • Stayed: April 2009, traveled as a couple
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Thank CDeSantis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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197 - 203 of 229 reviews

Reviewed April 15, 2009

Our stay at the Highmark from April 5-10 was one that we will never forget.
First, I have to say that everything you read on these forums about the
staff at the Highmark is TRUE. The rooms are well-appointed and the staff's attention to the guests is unparalleled. Contrary to earlier posts about
the quality of the continental breakfast, we were more than satisfied.
Each morning we would parade down to the beautiful guest lounge and retire
back to our room with cereal, fresh muffins, bagels, juices, fruit and
milk. Never did we find the spread to be lacking and for our taste, it was
spot on. This simple breakfast easily saved us time and money every day.
After getting ready to ski, we simply walked down to the lobby and we were
quickly whisked up to the mountain in either the Highmark shuttle van or
Cadillac Escalade. Fortunately, our skis and boots were already waiting
for us in the Highmark Ski Valet conveniently located in the Gondola Square
area. The valet was staffed with a Highmark employee who had previously
labeled our equipment and easily had these laid out for us. The shoes we
wore to the valet were stored for us while we skied. At the end of the
day, we reversed the process and were on our way. When we weren't skiing,
the staff was ready at a moments notice to shuttle us to town, or the
grocery store as needed. A welcome surprise was their ability to make
recommendations for lunches or dinners. While we didn't eat out as much as
we planned, in each instance they provided great suggestions that always
paid off. Finally, and most importantly, the staff was very accomodating
in our time of need. Unexpectedly, our 5 year old had a late night
reaction to some medication that required us to seek medical attention.
Normally, the Highmark shuttle stops running at 11pm and it was well after
that when we needed to go. Fortunately, the evening's driver Brian had
stayed a bit late to take care of something in the hotel and immediately
offered to take my son and I to the Yampa Valley Urgent Care center. Not
only did he get us to the facility, he offered to stay in the waiting room
to make sure we were ok. After getting my son settled and talking with the
doctor, I realized we were going to be there awhile and alerted Brian that
he should head back. Before leaving, he gave me a card with the phone
number of the local taxi service for our eventual return. Needless to say,
this attention isn't found at your average accomodation and it made us feel
very comfortable in an uncomfortable time. For the majority of the
remainder of our trip we were grounded in our room with our little guy and
the staff made sure we had everything we needed. They even offered to make
a run on our behalf to the grocery store to get a few necessities while he
got better. Fortunately, he perked up on our last day and Lynda made
reservations for us to wrap our trip up in style with an excursion to
Strawberry Park Hot Springs through Sweet Pea Tours. Don't miss this as it
allowed us to leave on a high note.

I'm sure I'm forgetting some, but Jamie, Lynda, Brian, Ryan, Lauren,
Jordan, Kyle, Scott, Glenda, and Zach make this place what it is. The
actual rooms are beautiful, but it is the Staff that makes this place the
best in Steamboat. This was our first trip to Steamboat and I am hopeful
we can find a way to stay at the Highmark every time.

  • Stayed: April 2009, traveled with family
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Thank 5fromthemitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2009

Our family stayed in a 3 bedroom/3bath unit for the last week of ski season. As with the other reviews, I was very impressed with the facilities and staff. The unit was furnished very nicely and felt like you were staying in someone's home. The staff could not have been more friendly and accomodating. My only quibbles were in the design of the building. The windows let in a lot of street noise, the interior lighting was not great and the heating system constantly made noise to the point of waking me at night. These were all minor things and in general it is a very nice place. The beds were really comfortable. Great Mexican restaurant and a small (expensive) grocery store were across the street. They are very acomodating with their shuttle but I suggest you rent a car for more freedom to roam.

  • Stayed: April 2009, traveled with family
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Thank brucegator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2009

The Highmark in Steamboat Springs, CO was our choice for a family ski trip. When we arrived to check in, the front desk staff were waiting for us, keys and info already together. They explained the facility ( a condo/hotel) and we received an (unexpected, but great!) upgrade. The condo was perfectly appointed with everything you could need for your stay, and gorgeously decorated. The maid service daily was impeccable, as was the nightly turn down service. They had that wonderful, uncanny ability to figure out when you were out of the room to do all the work. We were traveling with our two young children, and that was very helpful. the staff on all points were friendly, helpful and very good-natured and polite. Amazing service!
There was a continental breakfast service in the mornings which was relatively basic, but good.
By far, the facility itself, location and staff were the best.
The only downside was the single elevator to service all of the rooms, but hey - it's only four stories and the stairs are doctor recommended!
There is quite a bit of construction in Steamboat at present, so what could have been a short walk to the base of the mountain was blocked by construction, but the Highmark provides shuttle service AND a complimentary ski check on the mountain. In any case, the walk is not bad if you have to make it. The hotel took all of our ski equipment up to the ski check upon arrival, and that made it very easy to go back and forth on ski days. We never waited more than 4 minutes for the shuttle going either way.
We came to the Highmark from another ski resort town, so we know what mountain town services are like, and I would go there again....and again.

  • Stayed: March 2009, traveled with family
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Thank Skimom2boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2009

Exceptional service. Terrific location. What a treat!

  • Stayed: March 2009, traveled as a couple
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Thank skiier_biker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2009

Our stay at the Highmark was spectacular. The hotel is lovely, with spacious, tasteful, and beautifully appointed rooms. I was concerned about the location, since it is not, technically, slopeside. However, the combination of the ski valet, and the helpful and eager staff make the location a pleasure, not a liability. The hotel shuttle functions, essentially, as a 27/7, on call chauffeur. The staff, all the way up to the general managers (thanks Jamie and George!) were willing to drop everything, to run you up to the slopes, or into town. The hot tub and pool were small, but nicely designed, and kept comfortably warm, even on the cold, snowy days. The housekeeping staff was discreet and responsive. My only quibble, and it is only that, is that the complimentary, continental breakfast was not up to the excellent standards of every other aspect of the hotel. Truthfully, I think the breakfast feature could easily be done away with, with no diminishment in the quality of the experience. And, with the fully equipped, immaculately clean, gourmet kitchens, there was very little need to have breakfast anywhere else but the room. The slopeside market is directly across the street. We bought groceries there, and cooked most of our meals in our room.

None of the above elements would be enough to garner the ratings above, if it were not for the quality of the staff. I've never encountered a more helpful, pleasant and eager staff, than I encountered at the Highmark. Within a day or so, we felt like members of the family, true guests, rather than simple customers. When our son was hurt, and required a trip to the emergency room, the staff went out of their way to ensure that our needs were met, and exceeded.

I can recommend this hotel as the best hotel experience in Steamboat Springs, without reservation. It is one of the best hotel experiences we've had anywhere.

  • Stayed: March 2009, traveled with family
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1  Thank kendocubano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2009

Most people want to read these reviews, and I am one also, however, I had to write as this Hotel and Staff need the recognition for an outstanding job. the staff will get to know you before you know them, and this says alot for alot of twenty age men and women. the location is fine and with the shuttle that highmark provides, you will enjoy it even more getting to know the staff. the valet for your ski is perfect and very enjoyable for my wife and kids (4). You will not go wrong staying here, and the general manager Jamie will make sure.

  • Stayed: February 2009, traveled with family
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Thank jvallee819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Highmark Steamboat Springs

Address: 2525 Village Dr, Steamboat Springs, CO 80487-2134
Phone Number:
Location: United States > Colorado > Steamboat Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 78 Specialty Lodging in Steamboat Springs
Price Range: $952 - $2,733 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Highmark Steamboat Springs 4*
Number of rooms: 23
Official Description (provided by the hotel):
Experience the definitive peak of alpine luxury with a mountainside getaway to the Highmark Steamboat Springs. Housed in a six-story Bavarian-style tower and furnished in lavish mountain style, this new collection of full-service condominiums is the quintessential vacation experience in Steamboat Springs Colorado. Escape to our scenic mountain setting within walking distance of every conceivable indulgence - from the ski slopes across the street to diverse shopping, dining, and entertainment within our resort village. With extraordinary living space spanning in size from 1,600 to 2,400 square feet, these generously proportioned Steamboat Springs vacation rentals provide the ultimate retreat. The soul-stirring natural beauty of the Rockies is on grand display at The Highmark Steamboat Springs. Ascend to dizzying new heights of comfort within our all-new Colorado luxury vacation home rentals - an extraordinary collection of dwellings featuring two, three, or four bedrooms. Sandstone fireplaces, jetted tubs, sumptuous gourmet kitchens, and elegantly rustic appointments summon the allure of a private mountain retreat. Should you find yourself snowed in, there's no better spot than these exquisite Colorado luxury vacation rental homes. ... more   less 
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