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“Getting Wild”
Review of Wildwood Snowmass

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Wildwood Snowmass
Ranked #12 of 13 Hotels in Snowmass Village
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Getting Wild”
Reviewed January 7, 2013

Just got back from awesome ski vacation at Wildwood Snowmass! There are definitely some glitches, but nothing out of the ordinary for a hotel that has just opened. The service and amenities, far surpass what you expect with this room rate and location!!

Anyone who has stayed at Wildwood last year would not believe how much it has changed since then. Super cozy double sided fireplace, with board games and lounge seating, old ski movies projected on the wall...Even large pillows with rubber on one side so your laptop doesn't slip off!

The bar is cool too, with 10 New Belgium Beers on tap and killer nachos.
The guest rooms are small, but cozy, and never feel full. I had 7 people hanging out in my room and everyone had a seat. Really thoughtful storage too, with cubbies for wet boots and ski gear, and trundle drawers under bed for luggage. Love the peg board, DIY, furniture and power strips installed in bedside table, so you dont need to unplug alarm clock just to charge your phone! There is even a survival book called Wildwood Wisdom next to bed instead of the bible... This place has thought of everything!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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268 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (71)
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Golden
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 6, 2013

We have been going to the Wildwood annually since 1997 and it definitely needed updating as in all that time, there have been no updates- until summer 2012. We expected some of the cumbersome 1970s design of this building would be fixed and updated. This did not happen except for one set of steps by the front door. Now, instead, of old worn decor we have tacky and retro college dorm - but the prices are not. The front desk staff advised that this was now the "no frills" model and we would agree. We had to ask for everything from hair dryer to tissues to the bathrobes for the outdoor winter hot tub (all of which had always been in the rooms). The location for this facility is ideal - truly steps away from the slopes and the village. It has been the most affordable for my family of 4 (sometimes 5). So we expected the renovations to add improvements that were sorely needed and we would pay. But all we see is tacky paint and downgraded front desk service. In the past there was a great steak house that offered an amazing breakfast and now is gone. In its place is a poorly thought out "game" room area that we never saw anyone using. just wasted space. Management really did not think this one through.

Room Tip: we had a suite and that helped in terms of the size of the room. It seems they are trying to go for...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank kjbrown777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim J, Director of Sales at Wildwood Snowmass, responded to this review, January 9, 2013
Thank you for visiting the new Wildwood Snowmass and giving us your feedback on the renovation that took place at the property this past summer. I'm sorry to hear there were service issues during your stay. We will definitely review your feedback with the service team and make sure changes are made to provide efficient service in the future. We appreciate your feedback on that.

Without a doubt this is a new Wildwood, with a unique design. The new owners and designers were excited about the opportunity to create a new, energetic facility with a fun vibe that Snowmass has not had available in the recent years. As you mentioned the major structural changes were to the lobby, the common areas, the pool and hot tubs and the garden area between the buildings. Because of the physical limitations we were not able to change the size or layout of the sleeping rooms, but we did replace all furniture, fixtures, floor coverings, paint and and bedding to create a new comfortable environment.

With the introduction of The Bar at Wildwood, which was collaborated with New Belgium Brewery, this outlet became our new 3 meal restaurant and the single meal dining room upstairs was closed. The Bar has been popular with many of our locals and guests alike. As you mentioned the space on the upper level is not completely finished yet, but we will work hard to create a fun and functional space for our guests in that area moving forward as well.

Thank you again for your feedback. We are working hard to work out the opening kinks in this new property and we will use your feedback to make Wildwood the best facility we can moving forward. Please come back to see how we do in the future or visit us in Wildwood's sister property, The Westin Snowmass Resort located right next door. Have a great ski season!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 6, 2013

We rented two room at the Wildwood Snowmass over the Christmas/New Years holiday. This hotel is in a great location just steps from the slops and steps from the Snowmass Mall. However, this hotel has lots of problems despite just having opened and been through an extensive renovation. The lobby/bar area was pretty nice and the lunch was pretty good. The breakfast was awful. This is an outdoor entry hotel. The doors had about an inch gap letting in the cold wind and noise (people walking by your room were very loud). The elevator was old, antiquated, slow, and only goes up to the 3rd floor. You are left on your own to carry your luggage up the last flight of outdoor stairs. Our rooms (plus by brother's rooms) did not have hot water for 2 days. The heating was also out so they brought space heaters in to heat several of the rooms (this, of course, was very uncomfortable since it did not regulate the heat). Housekeeping service was like playing the lottery. Our rooms did not get service for several days. When you did get service, it showed up at 5 PM just as you are showering (luke warm to cold) and getting ready for dinner. We had two adults and two children in our room. The housekeeping staff only left two towels. We called down multiple times and multiple days for additional towels to no avail. Rooms were pretty small as well. I am not sure where they took the pictures of the rooms that are on the web site, but they looked like nothing we had (between myself and my brother, we had 4 rooms between us). The workout facility had not yet been renovated so they sent you to the Westin.

Room Tip: Don't choose a room on the 4th floor, make sure you are not near the elevator. Better yet, stay...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim J, Director of Sales at Wildwood Snowmass, responded to this review, January 12, 2013
Thank you for taking the time to give us your feedback. We have reviewed your comments with the service team and have rectified the situation. We apologize for the system issues when you were in house. We implemented door frame upgrades immediately and made repairs to the boiler system that regulates the heat and the hot water for the property. We hope you will give us another opportunity to be your hosts in the future at either Wildwood Snowmass or The Westin Snowmass Resort. Rest assured the experience will be far better than it was during this stay. If you would like to discuss your visit with me personally, please don't hesitate to call me at 970-923-8210. Tim Johnson - Director of Sales & Marketing
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Travelers are raving about these Snowmass Village hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 6, 2013 via mobile

- Didnt have requested room upon check-in. Wanted king + rollaway. Front desk couldn't figure it out for 90 min and I finally had to accept two doubles.

- New renovation is average at best. Hardly the level of quality that Starwood claims. I sincerely wonder if anyone at Starwood has seen this place. Pretty much Days Inn quality of accommodations and amenities.

- Did not have maid service first two days of visit. I called the front desk to complain each day, and was told the room would be cleaned. No one showed up. I don't care how busy the place is, you staff up for your high season. Unbelievable that we couldn't get fresh linens or towels in 48 hours.

- In general, customer service was badly lacking. Every time we called the front desk, we got hems and haws on most requests. It was clearly staffed by inexperienced folks with little to no experience in running a facility of this sort. They seemed in over their head. If I was Starwood, I would be very concerned about associating this hotel and service experience with my brand.

Stayed January 2013, traveled with family
Helpful?
2 Thank Rich D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 5, 2013

I love this place. The rooms have been updated in a very cool, relevant way. They're retro hip and setup with all of the amenities for an awesome ski trip- great flat screen TV, free wifi, fantastic Starwood bed, in room cubbies and ski rack, in-room coffee, in-room fridge, and lots of storage space. Nothing over-the-top fancy, just a very cool, very clean room, with a fantastic look and feel.

The hotel is right on the slopes and has a walkaway to the Snowmass Village for restaurants, shops, etc. Even though the hotel has a very slick pool scene and hot tubs, you're linked to the Westin, so if you're looking for fine dining or a trip to the spa, you've got that right at your fingertips.

My favorite part about this hotel is the lobby and communal space. The lobby has an excellent bar and restaurant and attracts a great mix of locals, young travelers, and families in the evenings. People sit around the fire playing board games, drinking beers, and eating wings. They also have a great rec room for kids to play in, meetings, and other needs. I got a quick look into the fitness center, next tot the pool and it seems state-of-the art. But frankly, who cares. If you need to use a fitness room while you're in the Rockies with all of the skiing, hiking, and other great things to do outdoors, you're nuts.

Don't stay at the Wildwood Lodge if you're looking for the utmost in luxury service or fancy rooms- the Westin is just next door. Go to the Wildwood if you're looking for a reliable, fun, hip, social, high quaity ski-on-ski-off experience at a great value.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank TeleTurns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 5, 2013

By far the coolest lodge right on the mountain. The food is amazing. The rooms are cozy. The rooms were clean and the staff super helpful. The best part - the hot tubs. And again, the yummy pizzas and great fire place. our family had a great time. thank you.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kate s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 4, 2013

We arrived December the 27th at 2:45 pm , The front desk tell us that they didn't have a room with a king size available even less a crib and a rolling bed , I was traveling with my wife and two kids one nine years old and a baby , imaging that after four hours drive from Denver , I don't have any complaint about the staff , Silverstre at the front desk was very helpful anf Fernanda and the girls at the bar also work very well but Starwoods is a recognized brand and they need to know how to deal with the public in this cirscunstances , I had to slept with my wife in a double bed for a week ,The rooms aren't sound proof ,they run out of hot water very quickly , The arcade room is a joke with 1978 games , after a mayor renovation The elevator is so old than you can hear the sound from your room ( only one) Breakfast is very limited , four dollars for a cup of coffee , they had leaks in the lobby just after forty five days of opening , i was expecting at lest one free night but i received a bill with 20 dollars per day resort for services that i never see although they take out of my bill then .parking is limited and outdoor only prepared to clean your car full of ice every morning , The burguers pizza and wings are very good and the beer a plus ,Try the 1504 and Fat tire , You won regret .

Room Tip: old rooms sucks
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mundy31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wildwood Snowmass

Property: Wildwood Snowmass
Address: 40 Elbert Lane, Snowmass Village, CO 81615 (Formerly Holiday Inn Express Snowmass Village)
Location: United States > Colorado > Snowmass Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 13 Hotels in Snowmass Village
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wildwood Snowmass 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
Thrill seekers, explorers and nature lovers unite! Whether you're hitting the slopes of Colorado's most popular mountain, hiking its verdant summer trails or indulging in Snowmass/Aspen's year round cultural events, we're your perfect home base. There is no shortage of things to do at the Wildwood itself, read a book in a chaise by the pool, warm up in European-inspired hot tubs or visit the Fitness Center for a quick workout. Walk to the slopes and hiking trails, or enjoy the many shopping, dining and entertainment options at Snowmass Village Mall. Relax fireside in the lobby or The Bar, featuring Colorado's New Belgium Brewery or Enjoy Double Black Noodle Bar, a Japanese-style ramen restaurant featuring unique noodle bowls ready to tempt your taste buds. With a variety of fresh herbs and vegetables, our chefs have created imaginative dishes with tastes and flavors. ... more   less 
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Also Known As:
Wildwood Hotel Snowmass Village

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