Let's start with the positives. Snowmass is a fabulous place to ski. Stonebridge is well located - not quite ski in ski out but less than 5 minutes walk to the slopes. The room was a good size, very clean, warm, with a comfortable bed. Some updating has clearly taken place so we had a large flat screen TV with about 100 channels, a DVD player and an iPod compatible alarm clock.
The decor is very dated - think 1970's beige and the net curtains block out a lot of light. The bathroom is very small. There is no safe in the room which is very inconvenient given the number of valuables many visitors carry - I didn't want to take my iPad, jewellery, etc to the front desk daily whilst I was out skiing. There is no boot room at the entrance resulting in guests traipsing through the hotel in ski boots, so no surprise that the carpets were designed to hide marks. Only one small and cranky lift which caused bottle necks at busy times when everyone is trying to get to and from the slopes.
On the positive side there is a very pleasant and modern hot tub and gym facility - the decor and fittings here are obviously more up to date than the rest of the hotel.
The lobby is attractive and the bar could be pleasant but is ruined by the freezing cold drafts as the front door is held open. Fitting an additional door inside would make a huge difference. We were very cold on the only night we sat at the bar and did not return.
What really lets the hotel down is the poor quality of the breakfast and dining experience. The breakfast experience was shambolic. We had paid for inclusive breakfast in advance but skipped it several mornings. Staff are very slow to clear tables leading to a wait to be seated, not ideal when you need to get to lessons, etc. A number of staff were very pleasant but others were surly and not competent. It would be better to focus on clearing tables and ensuring sufficient cutlery and plates than floating around aimlessly with coffee which was available for self service anyway.
We ate in the restaurant on Christmas Day evening. The food was expensive and very unexceptional - overcooked chicken. The waitress knocked over both individual bottles of Prosecco spilling a quantity (in front of us) and then simply poured the remainder into glasses - no apology or offer to bring a fresh bottle. My starter was removed whilst I was still eating as she had brought the entree across too early. This is one of the worst serving experiences I have ever had. Less 'Artisan' and more amateur.
Last but not least we found the concierge staff on the front desk to be somewhat offhand. To be fair, we were able to use advertised resources, e.g. Hotel shuttle but the attitude was 'the bus will come when it will come'. No one offered to help with bags when we arrived at 10 pm (only guests) after a long journey.
I guess you get what you pay for but we certainly don't believe this hotel meets 4* standards, more an average and dated 3*.
- Official Description (provided by the hotel):
- Nestled in the center of Snowmass Village, just minutes from Aspen, Colorado, The Stonebridge Inn boasts 93 spaciously designed hotel rooms and suites. Here, you'll find comfortable Snowmass accommodations just steps from the slopes of Snowmass mountain that include WIFI internet access, an outdoor pool and hot tubs heated year round and, of course, the renowned Artisan Restaurant. This beautiful Snowmass Village hotel is set against a picturesque backdrop of Rocky Mountain views. A sought-after destination for vacations, meetings, and weddings alike, Snowmass Village far surpasses the average ski resort town. Plus, here you'll find year-round opportunities to explore the outdoors and enjoy an incredible lineup of family-friendly events. ... more less
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- Also Known As:
- Stonebridge Hotel Snowmass Village