This review is for the Viceroy Spa, not the hotel since I didn't stay at the hotel.
I should have known that this was going to be a bad experience when a customer was complaining to the Spa Director as I was checking in for my service. I had booked a massage and a facial. My massage was scheduled for 1pm and I showed up at the spa at 12:30 to take advantage of the facilities. Upon check in the spa director advised me that my appointment wasn't until 2pm but said I can hang out in the saline tub and tranquility room until my appointment. I decided to grab lunch instead and as I was sitting down to lunch, I got a call from the spa director telling me that they were wrong and that my appointment was indeed at 1pm, but it just wasn't linked to my other appointment which was at 2pm. So I rushed down to the spa...she assured me that this wouldn't cut into my massage time and that I would get the full hour. I quickly got ready for the massage and was taken into the treatment room. The masseuse was very friendly and nice but the massage was VERY painful. After asking her to lighten up on the pressure twice she still continued with the same force. I was in so much pain that I couldn't enjoy the massage. Once the massage was over, I was taken back to the tranquility room to wait for my next service. Twenty minutes had passed and by this time I had already asked 2 employees when my next service would start. The staff had no clue what was going on. Finally, I saw a manager and an employee scurrying about and then I knew something was wrong. The manager came up to me to tell me that the person that was going to do my facial, took the wrong client into the treatment room. She told me that she would comp my services for that day and that I could come back the next day for a complimentary facial. I was so annoyed because I gave up a full day of skiing to enjoy the spa which turned out to be a disaster. I told the manager to simply cancel everything and that I was leaving the next day. I appreciated her comping my service and making an attempt to allow me to come back the next day but who would want to come back to this cluster!?!!?!? The worst part was that when Debbie, the said manager, first found out about the mess up, she seemed very apologetic. However, once I was dressed and out the door, she seemed a bit snooty...when they were ones that messed up the entire spa day! I totally wasted my time at this place and lost out on my last day of skiing!! The services aren't cheap, but the quality of service sure is!
- Official Description (provided by the hotel):
- Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more less
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- Also Known As:
- Viceroy Snowmass Hotel Snowmass Village