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“Not impressed”
Review of Viceroy Snowmass

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Viceroy Snowmass
Ranked #2 of 13 Hotels in Snowmass Village
Certificate of Excellence
GreenLeadersGold level
Denver, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not impressed”
Reviewed July 23, 2013

Our stay at this property prompted me to join trip advisor. I travel frequently and use trip advisor to research destinations but have never taken the time to join. Our stay at this property was disappointing, especially given the cost (and it was even the off season cost). I would definitely never pay full price to stay at this property. The property is well marketed the photos make it look very appealing but when we walked in the doors we immediately had the bait and switch feeling. Con's - dark throughout entire hotel, dingy carpet, entire spa area was FREEZING cold including treatment room which made it very difficult to enjoy an overpriced basic massage even with a heated table, took a half hour to get a return call from room service just to place an order, had to switch rooms because our first room smelled so foul it was unacceptable, the second room smelled better but everything had a very used/worn feel to it, staff was not very welcoming/customer service oriented. I could go on but I think that gets my point across. Bottom line, you do not get what you pay for here. Do your homework as you can find more value for your dollar somewhere else. I suppose during ski season the ski in/out access is a nice feature but aside from that there is nothing I would recommend about this property.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FlyingK55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, August 13, 2013
Thank you very much for taking the time to give us your constructive feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible. It is only through such input that we can continue to improve so as to ensure the ongoing satisfaction for our guests.
Clearly there were some very basic issues that we fell short on during this visit. I am unhappy with the experience we have created for you and wish to create some way forward to erase these and develop more appropriate memories.
I would really appreciate the opportunity to speak with you personally to discuss our shortfalls and glean your perspective on our process improvement. If you would be so kind as to give me your contact number and an appropriate time, it would be my pleasure to call you.

Sincerely,

Hugh Templeman
Regional Vice President & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Boulder, Colorado
Level Contributor
78 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed July 22, 2013

Viceroy Snowmass was even more gorgeous than we expected! This was our first time in Snowmass so we had no idea what to expect. We stayed in a spacious and beautifully constructed/decorated 2-bedroom suite with a full kitchen and washer/dryer. With young and active kids, we always try to stay in a condo so we can cook after a long day of exploring the mountains. There are so many positives to list, and just a few nitpicky negatives or areas for improvement. Will definitely come again and again!

POSITIVES:

Suites: Spacious rooms, comfortable beds and linens, Wolf/Viking kitchen appliances (all built ins), gorgeous bathrooms, Nepresso machine and well-stocked espresso capsules, environmentally friendly A/C and housekeeping philosophy.

Pool area: Clean and inviting pool, cabanas and beds(!), plush towels, nice hot tubs, cafe/bar nearby, not crowded in July.

Valet service: Super professional staff (shout out to Scott), fast service, awesome golf cart rides to the Gondola.

NEGATIVES:

Suites: No laundry detergent provided, which was weird, but you could buy a small $2 box of Tide good for one load in the gift shop. You could also head over to the market across the street and buy basic goods there. Not enough dishes and glassware, another oddity, only service for 4 people. Bathroom sinks were frustrating because when you turned on the faucet, water sprayed everywhere and your counter was sopping wet. Carpet was a bit stained, needs replacement (minor issue). The master bath shower was huge, but the kids' bathroom had a shower/tub combo that was a death trap. It was about 2 feet deep and to get into it you had to really swing your leg around (even for an adult!).

Pool area: None. It was gorgeous. My kids said it was the best thing about our visit to Snowmass.

TIPS: Shop at the Whole Foods and City Market in El Jebel/Basalt, about 20 minutes away. You can stock up on fresh fruit, veggies, fish, etc. and avoid some of the restaurant traps of Aspen.

Stayed July 2013, traveled with family
Helpful?
3 Thank SCJ49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, August 13, 2013
Thank you very much for taking the time to write such a nice review regarding your recent stay with us here at the Viceroy Snowmass. I am very pleased to hear that you had such a wonderful time with your family at our pool and that our valet staff, specifically Scott, made a lasting impression. We look forward to welcoming you back to the Viceroy for another fun filled family vacation full of lifelong memories!

All the Best,

Hugh Templeman
Regional Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, California
Level Contributor
107 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 19, 2013

We traveled as a family with small children and our stay included a short business conference at the location. It was a very good spot for the conference as the staff was very attentive and the property was conducive to small groups and accommodating special events. We enjoyed all the food provided in the restaurant, cafe and special events! The kids loved the pool area and it was pretty family friendly during this summer stay. Rooms were very plush and spacious. We had the 2 bedroom condo-like suite with spacious kitchen, dining and living rooms. Very nice and contemporary western decor. Only issue we had was coordinating with housekeeping and servicing the room. With small children and attending events, we often had to occupy the room and had cleaning and laundry issues. Nothing major but it was a bit inconvenient and there was a little difficulty addressing those needs timely. All staff was great and accommodating regardless. I would definitely recommend the location and especially in the summer for a good deal.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, August 13, 2013
I am so happy to hear that your stay during your conference met your expectations and also acted as a get-away trip for your family to join you. Thank you so much for taking the time to write a review about your experience. We trust that we will have the pleasure of welcoming your family back as well as your conference in the very near future.

Best,

Hugh Templeman
Regional Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 8, 2013

Wow, this property was like night and day compared to our stay the previous evening (July 4th) in Aspen. Luxury was on display in every corner. Our room looked as if it fell out of the pages of Elle Decor. The linens on the bed were so soft, my girlfriend took a picture of the label to find them on the internet. High end appliances in our "studio", with tons of storage, even a washer/dryer.
The front desk, waitstaff were extremely courteous, friendly and knowledgeable. Very efficient valet service.
The pool is heated to 85 degrees and was nice sized. Towels at poolside, with poolside cabanas and lounge chairs. Next to the pool was a toasty hot tub. Poolside waitstaff, and a grill available as well. You can even enjoy a massage poolside!
This property is meticulously maintained. Very clean. The pictures you see on their website are true to their origin.
Their onsite restaurant was wonderful with a very nice wine selection and broad range of entrees.
For the winter, this property is ski in/ski out. With ski valet available.
We did enjoy a nice discount for our room rate, however I am anxious to discover what the rates our in winter... I might splurge a little during ski season.

Room Tip: I don't think there is a bad room.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jagz_Fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, July 10, 2013
We hope you do splurge this winter so that we may have the chance to welcome you back the Viceroy Snowmass again! Thank you so much for taking the time to write about your stay and how much you enjoyed the property. Our success is directly related to our wonderful guests like you. We look forward to continuing our mission of creating life-long memories for you in the future.

Warmest Regards,

Hugh Templeman
Regional Vice President and General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakton, Virginia
1 review
Reviewed July 8, 2013

We visited the Viceroy at the beginning of the summer season 2013. The staff was seasoned, courteous, friendly and so welcoming. Every question and request was met with enthusiasm and fantastic detail. Everyone on the property seemed genuinely happy to be hosting us! The room was spectacular--the furnishings were classy with a contemporary elegance. The food in the restaurant was amazing--unique flavor combinations and stellar service. We especially enjoyed the concierge staff--they were incredibly knowledgeable and gracious. We can't wait to visit again!

Green Features: The AC turns off when you leave the room (on a motion detector). They have huge, refillable, fantastic pump bottle toiletry items in the bathroom to replace all those plastic, tiny travel size bottles you typically find in a hotel.
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori_P3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, August 13, 2013
We can’t wait to welcome you back again soon too! I am delighted to hear about the experience you received while staying with us at the Viceroy Snowmass this summer and that our staff created lifelong memories for you. Thank you so much for the lovely review.

Warmest Regards,

Hugh Templeman
Regional Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ephrata, Washington
Level Contributor
3 reviews
3 hotel reviews
Reviewed July 8, 2013

We stayed at the Viceroy Snowmass in mid-June on our honeymoon. This was the perfect time to visit this area. The Viceroy was on offseason rates so the stay was very affordable.

The room was perfect. Loved the double-sided fireplace. We used it several times even though it wasn't cold enough to justify it :) The bathroom was spacious and elegant. The view from our room was nice. The bed was comfortable.

We ate at both restaurants. The Eight K, located next to the lobby (floor 4) was very good. Their menu had a decent selection and the food was well prepared. We also ate from the bar menu at the Eight K which was equally tasty.

The downstairs restaurant, The Nest, was less impressive. The flavors were pretty good but the sushi was disappointing. However, the fried avocado was worth it.

The best thing about the Viceroy is probably the staff.

The housekeeping staff was fantastic. The first day we were out, we returned to find not only a perfect job on our room, but they had actually neatly arranged our perfume, cologne, mouthwash etc. on cloths next to the sinks in the bathroom.

The front desk and concierge were amazingly helpful. I needed to have a few things printed and faxed while I was there, and I could just email the concierge on duty and they took care of everything. They helped my wife and I plan our hikes, and were very helpful with anything we needed.

The wait staff at the Eight K was great. Our first night, the waitress was extremely helpful. She told us about all the best places to check out in the area.

The valet service is also top notch. They will drop you anywhere in Snowmass free of charge, so if you want a ride to the top of a trail, or to the little mall, they will do it with a smile. They will also pick you up.

Snowmass is a great alternative to get the Aspen vacation for a little lower price. Being just a few miles outside of Aspen, it's a short drive or free bus ride into Aspen proper. The Viceroy is about a 3 minute walk from the transit station where you can hop a bus to Aspen about once every 15 minutes or so.

All in all, this was a fantastic experience at a great value. I highly recommend it, and the Viceroy will be our #1 choice next time we come!

Room Tip: For an extended stay, the larger 1-bedroom unit was a good choice. Well worth the extra money per ni...
See more room tips
Green Features: By default, housekeeping will only make your bed, not change the linens. Unlike most hotels, you cannot leave (or not leave) a card on the bed to determine linen service. If you want linen service you have to call for it.
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, August 13, 2013
Congratulations on your recent wedding, what an exciting time in both of your lives! Thank you so much for taking the time to inform fellow travelers of the wonderful experience you had while staying with us here at the Viceroy Snowmass. It brings me great pride to hear that my staff exceeded your expectations and created lifelong memories for you and your wife. I trust that we will enjoy the opportunity to welcome you back to Snowmass for many more celebrations to come!

All the Best,

Hugh Templeman
Regional Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 8, 2013

We love the Viceroy!! We come here every June and we are NEVER disappointed!! Perfect place to relax and see some of the amazing sights Colorado has to offer. A short drive to Maroon Bells and Aspen, the Viceroy staff will point you in the right direction.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank franiesim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review, July 10, 2013
Thank you for your great review and words of praise! We are so happy to hear that you have become a return guest with us each year. We look forward to welcoming you back in June for another unforgettable stay at the Viceroy Snowmass.

All the Best,

Hugh Templeman
Regional Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Snowmass

Property: Viceroy Snowmass
Address: 130 Wood Road, Snowmass Village, CO 81615
Phone Number:
Location: United States > Colorado > Snowmass Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Snowmass Village
#1 Spa Hotel in Snowmass Village
#1 Family Hotel in Snowmass Village
#1 Ski-In / Ski-Out Hotel in Snowmass Village
#2 Romantic Hotel in Snowmass Village
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Viceroy Snowmass 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more   less 
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Also Known As:
Viceroy Snowmass Hotel Snowmass Village

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