Our stay at this property prompted me to join trip advisor. I travel frequently and use trip advisor to research destinations but have never taken the time to join. Our stay at this property was disappointing, especially given the cost (and it was even the off season cost). I would definitely never pay full price to stay at this property. The property is well marketed the photos make it look very appealing but when we walked in the doors we immediately had the bait and switch feeling. Con's - dark throughout entire hotel, dingy carpet, entire spa area was FREEZING cold including treatment room which made it very difficult to enjoy an overpriced basic massage even with a heated table, took a half hour to get a return call from room service just to place an order, had to switch rooms because our first room smelled so foul it was unacceptable, the second room smelled better but everything had a very used/worn feel to it, staff was not very welcoming/customer service oriented. I could go on but I think that gets my point across. Bottom line, you do not get what you pay for here. Do your homework as you can find more value for your dollar somewhere else. I suppose during ski season the ski in/out access is a nice feature but aside from that there is nothing I would recommend about this property.
- Official Description (provided by the hotel):
- Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more less
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- Also Known As:
- Viceroy Snowmass Hotel Snowmass Village