After reading through a lot of the reviews here, I agree with most of them and in consideration to the poor reviews the reasons all seem similar to our experiences.
As stated in the title, this was my 3rd stay with the hotel and what most likely was our last stay.
During the post stay survey I voiced the same complaints as I will here and was promptly emailed by Hugh the GM asking if he could call and discuss the stay... And he never called- so here's our experience
Valet staff- most of the guys were pretty good but only a select few seem to actually care. On the night of reserving a ride to Aspen, Patrick at the valet took my reservation at 5:30 (in person) for a 6:30 pick up. At 6:20 when we were walking out of the room our phone rang. I thought it was to alert us the car was there when actually it must have been a call the car left. When I walked outside one gentleman recognized me and asked if I had a ride at 6:00. I replied no, it's at 6:30. This was met with some in audible response by Patrick but the thing I did hear was " he's a liar, he told me 6:00 to my face". Needless to say, the best parts of that evening had nothing to do with Viceroy service.
Amenities- it would have been nice to enjoy the pool/hot tub after skiing or Nest for a drink but the hotel had reserved both the pool and the restaurant for 3 straight nights for a DJ and a large group who had a meeting that week on the mountain.
Value- some other reviews have mentioned this but- the rates advertised do not include a "resort charge"... What are they charging for? Lack of access to the hotel? Or poor service?
Restaurants- as stated I could not evaluate nest due to a nightly party.
8 K... Whoever had written a review and said they were snubbed by the host?!?! You were right on! Except who I thought was a host actually was a manager- which I think is worse. We had to change our reservation from 3 to 7 people- which I know is a different request all together. After a lot of explaining to me how this obviously was a HUGE deal... We were told he had a high top near the kitchen and we had to sit right now. We did, and after ordering 2 bottles of 07 quintessa .... The service and the manager's attitude perked right up! Amazing right?
There was more but overall, you get the picture. Our previous stays all were littered with similar stories. The only reason I went back, I had friends who wanted to stay there.
I am 38 years old and I have been visiting Snowmass for
- Official Description (provided by the hotel):
- Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more less
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- Also Known As:
- Viceroy Snowmass Hotel Snowmass Village