The hotel is clean, spacious, and in a great location. The amenities are nice and the pool is huge, but take a good look at your invoice upon checkout.
When I checked in, the lady at the front desk took my AAA card and gave me the discount (10%). She then printed out an invoice and circled my room rate....it was significantly lower than the rate given to me when I made my reservation (more than 10%); but I was delighted to see the savings and went along with it. Little did I know that they were not at capacity that night and gave me the Market rate which was lower than the original reservation rate. What they failed to mention to me was that the rest of my stay would also be booked at market rate, during which they were at capacity and my room rates sky rocketed. When I got home, I made the necessary calculations (I'm an accountant) and found that I would have saved about $20 if the hotel would have just given me the original rate when I made the reservation (including the AAA discount). I know that in the grand scheme of things this is not a lot of money, but I think that it is the obligation of the hotel to work invoices out in ways to benefit their customers, not themselves.
Anyway I called the hotel the next day and spoke with Bill or Bob (I can't remember) who was all BUT helpful. He sounded rather condescending and irritated. He seemed rather put off by my questioning of their billing and I eventually convinced him to calculate the orginal room rates and discounts. I think he was rather surprised that they were, in fact, ripping me off. Maybe he shouldn't be so sure of himself next time.
- Official Description (provided by the hotel):
- Hampton Inn & Suites St. Augustine - Vilano Beach hotel is just steps from the sands of beautiful Vilano Beach. Guests enjoy free hot buffet breakfast, free WiFi, outdoor pool, fitness center and more. ... more less
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- Also Known As:
- Hampton Inn And Suites St. Augustine Vilano Beach
- Hampton Inn & Suites St. Augustine Vilano Beach Hotel Saint Augustine
- Hampton Inn Hotel Oceanside
- Hampton Inn Saint Augustine
- Saint Augustine Hampton Inn