We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Feces on the Floor”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ocean Sands Beach Inn
Ranked #4 of 5 Hotels in Vilano Beach
Certificate of Excellence
Reviewed April 8, 2013

Went for a girlfriends weekend and loved the idea of beach access and a yummy breakfast each day. We loved the seclusion, and the staff were friendly. The breakfast was a mixed bag, my girlfriend had an expired yogurt, they made a nice effort- the waffles and sausage were the best. The stay was enjoyable right up until our last night, when I dropped my ring and looked under the beds for it. I found feces, diapers, trash.... Ok, so if that was under my bed...... What else was there??!! Check out staff Lisa was super apologetic, asked that I call mangement for bill adjustment.... He dodged my multiple calls and emails :( REALLY UNFORTUNATE! This could have been a lovely spot for repeat vacations~ A slip up (if you can call feces that) is one thing, but not making the situation right, is a reflection of truth~

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Oneglamfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (399)
Traveler rating
Traveler type
Time of year
Language

390 - 396 of 399 reviews

Reviewed April 8, 2013

This was a great place to stay if you want to be near the ocean. It is across the road but had a great ocean view from the 2nd floor room. The hotel itself was clean and the service folks were very friendly. The breakfast was good - real potatoes and eggs. Sausage links and ability to make your own waffle. Seating in the breakfast area was limited so we took it back to the room and ate - not real convenient there but if you are wanting to save a few pennies it is okay. The rooms could use some updating but again, were clean (e.g. a wood based, 3 light bathroom light). I would stay there again.

Room Tip: Room 207 looked right out at the ocean ...
See more room tips
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lolleypop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
msample, General Manager at Ocean Sands Beach Inn, responded to this reviewResponded April 9, 2013

Thank you for your kind words about our hotel. We all have been working extremely hard to make the hotel as fresh, clean, and appealing as possible to go with our great location. Your comments will be shared with our entire staff as we strive to improve each day. We are also at the start of a property wide refresh program that will upgrade all the guestrooms and public facilities with new, modern decor and upgraded amenities. We would love to have you come back and visit us again in the future to see for yourself the great changes happening at the hotel right now.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

I don't know where to begin, carpets needs cleaning (hallways and room), dirt in bathroom corners (other people's hair!!!), refrigerator was noisier than the old A/C unit that barely cooled the room, happily we stayed upstairs due to a non lockable slider. The only item decent to eat were the waffles. Pool is not heated! All caulking in bathroom needs redone.
This is really sad because it could be a real gem considering the beach is beautiful. They really need to spend some money 1 room at a time. payed premium $ due to Spring break, could have gone a little south and stayed at a resort for $20 more!!
Staff was very friendly.

Room Tip: I don't have a recommendation at this time
See more room tips
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Laurent V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
msample, General Manager at Ocean Sands Beach Inn, responded to this reviewResponded April 3, 2013

First, I wanted to sincerely apologize for the guest room condition issues you brought up in your review. The hotel was purchased just a few days before your stay and unfortunately the prior owners did not always keep up with some of the needed maintenance.

Next, as the new General Manager, I can assure you our plans are to fix all the issues you mentioned immediately. If you could please call me direct at the hotel, I would like to personally apologize and offer some compensation for these issues. I would love to have you come back in the future.

We are upgrading the hotel with brand new carpeting, drapery, televisions, bedding packages, bath vanities, lighting, mirrors, and other upgrades right away. I was pleased to see you noted the friendly staff as that was one of the first issues that was addressed. In addition to the product upgrades, all the guestrooms are being deep cleaned this week to ensure they are as clean as possible in the current condition. We take your comfort and happiness very seriously and thank you for the comments letting us know about the issues you mentioned.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

Friendly clean motel. Proximity to a nice, felt almost private, beach. The breakfast was good and the Inn was easy to get around in. The beds are a little hard but the rooms are nice and clean. The inn is next to the road but there is a berm that keeps down the noise. The beach had a lot of shells and was "right there!"

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bamboomike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2016
Google Translation

Room Tip: Las que tienen balcon al Mar
See more room tips
  • Stayed: May 2016, traveled with family
    • Value
    • Cleanliness
    • Service
3  Thank Jorge I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2015
Google Translation

Stayed: January 2015, traveled with family
1  Thank camilop753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2014
Google Translation

  • Stayed: November 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Sonja B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Vilano Beach
1.3 mi away
Hampton Inn & Suites St. Augustine - Vilano Beach
1.9 mi away
Southern Oaks Inn
Southern Oaks Inn
#9 of 78 in St. Augustine
1,400 reviews
6.8 mi away
La Fiesta Ocean Inn & Suites
La Fiesta Ocean Inn & Suites
#1 of 10 in Saint Augustine Beach
901 reviews
Show Prices
Show Prices
Show Prices
7.1 mi away
Holiday Isle Oceanfront Resort
Holiday Isle Oceanfront Resort
#9 of 10 in Saint Augustine Beach
1,126 reviews
6.1 mi away
Best Western St. Augustine Beach Inn
Best Western St. Augustine Beach...
#2 of 10 in Saint Augustine Beach
796 reviews
5.8 mi away
Hilton Garden Inn St. Augustine Beach
Hilton Garden Inn St. Augustine ...
#5 of 10 in Saint Augustine Beach
830 reviews
Show Prices
Show Prices
Show Prices

Been to Ocean Sands Beach Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ocean Sands Beach Inn

Address: 3465 Coastal Hwy, Vilano Beach, St. Augustine, FL 32084-1723
Phone Number:
Location: United States > Florida > St. Augustine > Vilano Beach
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Vilano Beach
#4 Family Hotel in Vilano Beach
Price Range: $97 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ocean Sands Beach Inn 2*
Number of rooms: 29
Official Description (provided by the hotel):
The Ocean Sands Beach Inn is the only ocean front hotel in St Augustine with a private beach and unobstructed views of both the sunrise over the Atlantic and sunset views over the scenic wetlands and inter-coastal waterway to the west. Our upscale, boutique style hotel has been recently renovated with new granite bathroom, carpeting, bedding, flat-screen TV's, K-Cup coffee makers, and much more. The upscale facilities and amenities combined with a perfect beach location and outstanding service all ensure you will have a truly relaxing and enjoyable vacation when visiting the St Augustine and Historic Coast area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Otel, Travelocity, Hotels.com, TripOnline SA, Cancelon and getaroom.com so you can book your Ocean Sands Beach Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Sands Beach Hotel Saint Augustine
Ocean Sands Hotel
Ocean Sands Motel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing