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“Better than the reviews.” 4 of 5 bubbles
Review of HillSide Inn

HillSide Inn
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HillSide Inn
Ranked #9 of 15 Hotels in Pagosa Springs
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Better than the reviews.”
4 of 5 bubbles Reviewed January 19, 2014 via mobile

Last few reviews are harsh. We have been coming here for over 15 years. I can offer a four star review for the price. The pool and hot tub area is kept up as much as possible however could use some touch up in the near future. The owners are not rude. My family comes from the same part of the world as the owners so I am familiar with this type of mannerism. The owners are matter of fact with their communication, not rude. There is a difference between the two. The owners are hard working people that work their butts off to keep prices reasonable. A minor recommendation would be to have some paper and a pen in the rooms. That always seems to come in handy while in a hotel room.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank notimeranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    47
    49
    31
    20
    18
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Colorado Springs, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 18, 2014

This was my first time too Pagosa Springs and I had a great experience. The hotel provided information to see the town and the staff was very accommodating. The breakfast in the morning was great and very fresh, especially the eggs.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrbsoc84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed January 3, 2014

A problem with the check in to start our stay at the hotel. The problem was resolved, but the attitude of person behind the counter left something to be desired. The room was average and in decent shape for the age of the property. The heater temperature was hard to regulate so we ended up unplugging the unit and opening a window. Probably will look for another option for lodging if we go back to Wolf Creek.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank awesae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
106 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed December 31, 2013

I really wanted to like the Hillside Inn. Pagosa Springs seems to be plagued with older properties that are struggling to stay decent. The prices for lodging in Pagosa Springs reflects that the hotels are not as nice and the town is not as popular as Durango.

When we checked in, the front desk clerk (owner?) asked how old my 14 year old daughter was and added an adult to our room cost. Ouch, but I didn't argue. I didn't notice that on their website.

The breakfast was a typical cereal, make your own waffle, pre-cooked sausage, and instant eggs. Much better than the mini-cinnamon rolls served in a freezing sunroom at the First Inn, but not as nice as the cooked to order breakfast at the Oak Ridge Lodge.

The mattress was decent, but there was a little deferred maintenance in the room. The lamp one side of the bed had the switch removed instead of repaired, so you could only read well in one bed, but not the other. The walls are a little thin. I was surprised to hear coughing in the room next door, and irritated to hear an early alarm clock surprisingly clearly.

The indoor pool and spa are nice and big. Plenty of room for everyone. The hallways by the rooms were overheated and it may be the heat is ducted from the indoor pool area since our room seemed very humid.

Not bad for Pagosa Springs, and the price was only a little high after they added an adult to my charge. I will keep looking for a better option before I stay at the Hillside Inn again.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guffey
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed December 27, 2013

We did not actually stay here, thank goodness. When I called to cancel our reservation it took 3 tries before anyone even answered the phone. When I did get a live person, the owner Irek, he was so rude I would never consider staying here in the future.

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank cheri j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Pagosa Springs hotels

Aurora, Colorado
2 reviews
5 of 5 bubbles Reviewed December 7, 2013 via mobile

I am so happy with our decision to stay at Hillside inn! I got amazing customer service, the people here are very down to earth, and the room was spotless! I used to be a housekeeper and I'm very picky but this place is clean! They even have remotes that are meant to be cleaned! The room was nice and warm despite the bad weather, it's in the perfect location right in the middle of town not to far from the hot springs or the grocery store. The beds are comfortable and the breakfast was great. Me and my husband will be staying again!

Stayed December 2013, traveled as a couple
Helpful?
Thank Angelpanik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Arkansas
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 19, 2013 via mobile

This was a great place to stay at the front desk lady was very polite and helpful. The room was very nice and clean, the hotel was very quiet and in a great location! They had a great selection for breakfast and it was really good!! A great stay for sure!!

Stayed November 2013, traveled as a couple
Helpful?
Thank TravelingintheVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HillSide Inn

Property: HillSide Inn
Address: 2 Solomon Dr., Hwy. 160 W., Pagosa Springs, CO 81147
Location: United States > Colorado > Pagosa Springs
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 Hotels in Pagosa Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — HillSide Inn 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Here at the HillSide Inn you will find quality and comfort in Pagosa Springs lodging at a price you can afford. We want to make sure that you are happy with your stay. If you are searching for a hotel in Pagosa Springs with the luxuries that you can afford, then HillSide Inn is your choice. ... more   less 
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Also Known As:
Hillside Hotel Pagosa Springs
Holiday Inn Pagosa Springs
Pagosa Springs Holiday Inn

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