After reading several of the reviews, I was somewhat hesitant about staying at The Springs Resort. However, I am glad I keep my reservation! I was traveling from Connecticut to Colorado to spend a relaxing weekend alone (I'm a 35 yr old single professional). I wanted to experience something that I could not at a spa in CT; hence the allure of the hot springs.
I stayed in what is considered the Deluxe Units, which only offered a view of the parking lot and the new hotel. I felt the room was overpriced due to lack of view, dining, bar, but the room offered a kitchenette (I don't like to cook while on vacation). The cotton spa robes were a nice touch.
The lack of a restaurant was somewhat disappointing, but there is a Mexican restaurant and a coffee shop for light breakfast a short walk across the bridge. The bar in the new hotel is very small, and only beer and wine is offered... so don't expect to have a morning mimosa or bloody mary to enhance the relaxation. The main hotel lobby does offer self serve coffee, water, and juices, though (no continental breakfast). I must add, that yes, I did have housekeeping service (I didn't expect it due to another review).
The multiple tubs were exactly what I wanted (not run-down they way another reviewer suggested). They were clean and the temperatures were well monitored by the staff. It was very nice to lounge in the tubs, while enjoying the San Juan river pass by. Much to my surprise there were a lot of children in the tub area. I wouldn't have thought hot springs soaking would be enough to entertain children. I love children, (I have 17 nieces and nephews) but only a few of the tubs were "Adults Only". Also, the tubs are available to "non-guests". The tubs themselves were not over-crowded (probably due to the warm weather), but the decks and lounge areas were overcrowded... it was somewhat difficult to find a chair.
Overall, I had a great experience in the hot springs. To experience something unique while relaxing was my ultimate goal and that was satisfied. The hotel staff was extremely friendly and helpful. The only actual benefit that I think there is to staying at the hotel (I wouldn't classify it as a resort) is having 24hr access to the tubs. If I was to return (probably will), I would probably go when the weather is cooler and school is in session.