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“$300 a night hide a bed”

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The Springs Resort & Spa
Ranked #2 of 14 Hotels in Pagosa Springs
Certificate of Excellence
GreenLeadersPlatinum level
usa
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“$300 a night hide a bed”
Reviewed April 16, 2010

This hotel is way overpriced and overrated. We reserved a deluxe room with two queen sized beds, and when we arrived they only had a room with a king bed and a hide a bed. if the hide a bed was comfortable i probably would not complain but it was horrible. Also the octagonal shaped window with the 24 hour flood light made it impossible to darken the room. The front desk lady was sassy when we asked why they screwed up our reservation and offered us no concessions. The pools are nice but could be enjoyed staying in other less expensive lodgings. I've stayed in nicer rooms at a motel 6, for $40, for a $316 room charge i would have gotten better sleep in my car.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunburned-gringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, January 10, 2014
We are sorry to hear about your less than excellent experience at The Springs Resort & Spa. It means a lot to the owners and management to have feedback on our guests individual experiences. We have made updates and changes to improve our accommodations and service since your stay. Thank you for giving us the opportunity to correct our mistakes and make every future experience excellent!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Hartley, Iowa
1 review
Reviewed April 16, 2010

Worst hotel in our 30 day trip. Room was dated, soiled carpet and sofa, highly overpriced at $199 for "deluxe" room. They have several additions to the resort. We stayed in the older section. If you must experience this resort then stay in the newest addition which is very nice, but don't expect excellent customer service from the hotel front desk. Very very rude hotel front desk staff and supervisor. On the plus side the hot spring pools were very nice and relaxing. If you can't stay in the newest section then stay in another local hotel and pay the daily fee to enter the hot springs at The Springs Resort. The rooms were not ventilated properly and too close to the springs. The strong stench of sulpher (rotten eggs) stunk up the room all night long. After soaking in the spings is was in more physical pain than before I visited the spings. I guess mineral springs is not for everyone.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rogren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, January 10, 2014
We are sorry to hear about your less than excellent experience at The Springs Resort & Spa. It means a lot to the owners and management to have feedback on our guests individual experiences. We have made updates and changes to improve our accommodations and service since your stay. Thank you for giving us the opportunity to correct our mistakes and make every future experience excellent!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level 5 Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 1, 2010

We stayed two nights at the Springs resort. Mostly we had a good time. The best features:
1. THE POOLS. 16 different pools with varying temps, lovely views of the town, mountains, San Juan river (which you can jump in if you're brave enough for the cold). They are regularly cleaned, If staying at the resort, you can go in 24 hours. There's an adults only section if you want to get away from kids. Gets a little busy during day hours, but is WONDERFUL early in the a.m. It was 20 degrees outside and we still got in the pools and loved it.
2. The rooms: We stayed in a mini apartment. It was clean and we had a well stocked kitchenette with newer appliances. The furniture was a little older but clean... no objections there. Our kingsized bed was comfortable, but the kids were on a very uncomfortable sofa bed. Neither one slept hardly at all.
3. Service was good; the staff is very attentive. We had crazy loud neighbors one night... the staff asked next time that we call so they could "take care of it." They provided recommendations for food and other things that were spot on.
4. It seemed pricey but if you are going to use the pools, this is the only way to do it.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank COSpgsFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, September 3, 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
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Denver, CO
2 reviews
Reviewed March 27, 2010

Really enjoyed the new rooms in the Ecolux addition to the property. They are 1st rate and very comfortable. Having the private access to the new pools was a great bonus - thanks for a fantastic stay!

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatterHead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, September 3, 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton Texas
1 review
Reviewed March 21, 2010

Would stay here again and again... Loved the 24 hour access to the pools....

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coolcat70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, September 3, 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 15, 2010

Awesome service. Very helpful concierge. Great housekeeping. An ecofriendly hotel. Wonderful relaxing atmosphere. Near proximity to mineral hot springs. No complaints, Absolutely perfect.

Stayed March 2010, traveled with family
Helpful?
Thank txfamilyfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, September 3, 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, CO
1 review
Reviewed January 31, 2010

I have stayed at the Springs Resort at least once a year for the past 6 years. The convenience of having 24 hour access to the springs is great. The staff is great and very accommodating. But, the hotel is incredibly overpriced and the beds........well the floor is actually softer! The only caveat is the pool access. If that's not important, I'd say stay at the hotel across the street and walk over to the pools and maybe get a good nights sleep!

  • Stayed January 2010, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Biskit69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, January 10, 2014
We are sorry to hear about your less than excellent experience at The Springs Resort & Spa. It means a lot to the owners and management to have feedback on our guests individual experiences. We have made updates and changes to improve our accommodations and service since your stay. Thank you for giving us the opportunity to correct our mistakes and make every future experience excellent!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Springs Resort & Spa

Property: The Springs Resort & Spa
Address: 165 Hot Springs Blvd., Pagosa Springs, CO 81147
Location: United States > Colorado > Pagosa Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Pagosa Springs
#1 Green Hotel in Pagosa Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Springs Resort & Spa 4*
Number of rooms: 79
Official Description (provided by the hotel):
A family-friendly hot springs resort in the heart of Pagosa Springs Colorado. Offering 23 individual soaking pools of varying temperatures terraced along the banks of the beautiful San Juan River. 100% naturally therapeutic mineral water. All our pools are fed by the Guinness record holder for the World's Deepest Geothermal Hot Spring. Included are a swimming pool, wading pool, waterfall and jetted tubs. The Springs has various room types for our overnight guests, options range from budget to luxury lodging. Photos of each room type from Classic and Deluxe, to our Mountain and Signature Suites are available on our website. Rooms are a great value as they include many additional perks such as 24-hour access to the hot springs, Platinum passes for 2 days (arrival and departure day until 6,) complimentary access to our 5 Relaxation Terrace (18+) soaking tubs, upgraded towels, and plush robes. ... more   less 
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Also Known As:
The Springs Hotel Pagosa Springs
Springs Hotel Pagosa
Springs Pagosa

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