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“Just Fabulous”

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The Springs Resort & Spa
Ranked #1 of 14 Hotels in Pagosa Springs
Certificate of Excellence
GreenLeadersPlatinum level
Dallas, TX
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Just Fabulous”
Reviewed January 25, 2010

This was the best ski/snowboard trip with friends. Just a short drive from Wolf Creek Ski Slopes. Ride hard on the mountain all day and soak in the tubs every night. Having 24-7 access to the natural springs was amazing.

We had girls spa day and the spa services were amazing as well! We all got great massages. We stayed in the Valentin Script Suite which had a full kitchen which was upgraded and amazing. We were in the new luxury builiding of the resort and it was beautiful. Live music in the lobby every night.

My only complaint is the wi-fi was horrible, but we were on vacation and shouldn't have been on the internet anyway! The sheets were also not very soft on the bed. If they make those few changes, it would literally be the best place ever! We already are planning our next Christmas trip there!

  • Stayed December 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, March 28, 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (217)
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English first
USA
Level 5 Contributor
66 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed December 30, 2009

The hotel has different style rooms in separate buildings, my family of 4 adults stayed in a king suite in the "luxury suites" area of the hotel. This is in a newer building. We checked in late at night, signage was lacking as to where the office was, but we found it. The first set of room key cards didn't work and we had to go back to the office for a working set. The room was very nicely furnished, quality shampoo, soap etc in the bath, coffee maker, stocked pricey mini bar, microwave, bar sink. The living area with the bar and TV had a fold out queen size bed that was not comfortable, we brought inflatable beds. The master suite was large with a comfortable bed, TV and sitting area. There were only a handful of hangers and 2 bathrobes (to wear to the hot pools) so we asked for more and they were provided with in an hour. There is a large comfortable central lobby area with a bar and evening musical entertainment. The staff are all friendly and helpful with info on ski areas and restaurants etc. The walk to the hot springs is short, but very cold in December! Towels for the pools are provided. Free coffee, tea and hot chocolate provided at the bath house...found out on the last day. The pool area is clean and nicely laid out and there are fire pits lit at night. The pools are all labeled how hot they are. There is an adults only area if you don't want to be around children. The one star off the rating is for these reasons: During our hotel stay, the remote operated ceiling light in the bedroom would turn on/off by itself if we didn't have it off by the pull cord. This would happen in the middle of the night. Also there was a false fire alarm one morning, thank goodness not while we were sleeping. The shower pressure was a little on the low side and sometimes the water wasn't as hot as we might like. In general, this place is awesome and we plan to come back!

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank here2help
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, March 28, 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
1 review
Reviewed November 19, 2009

Although the 24 access to the pools was lovely, the experience with our room was the opposite. Both my girlfriend and I started getting red bite marks that we finally identified as bed bug bites on our skin after our first night in the hotel room. When we finally went to complain to the hotel staff, they blamed it on us bringing them to their hotel! I have a new house that is impeccably clean, and after researching bed bugs on-line, what a cop out that was of them. They also said they would search the room and call if they detected the bugs, but never followed up on that. I now have bed bugs at my house thanks to this hotel!!!!!

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TIM2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, January 10, 2014
We are sorry to hear about your less than excellent experience at The Springs Resort & Spa. We can assure you we took your complaint very seriously and the room you stayed in was immediately quarantined and inspected by a professional exterminator. It was found to not have bed bugs. That said, the room was professionally cleaned and the bed and fabrics in the room were replaced. Thank you for giving us the opportunity to correct our mistakes and make every guests future experience excellent!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monument, CO
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 18, 2009

would stay here again. Location was great. Spas were incredible. Stayed in the Pueblo suite. Was surprised how dated it was and not as plush as I had expected. Did enjoy having round the clock access to the spas and the extras given to the guests...robes, coffee, and 24 hr access. Loved Pagosa Springs and its quaint atmosphere. Can't wait to go again.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moogie2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, March 28, 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, Nebraska
1 review
Reviewed October 8, 2009

My husband and I love to visit Pagosa Springs--It is the best place to relax! We stayed at The Springs Resort--the rooms were nice, but not as luxurious as we were expecting, but they were buliding a new set of rooms that looked really nice.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lk_boyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, March 28, 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2009

If you are looking to spend a good amount of time in a hot spring this hotel is probably the place to stay. The rooms are a bit dated and my wife stayed in an older section that was very dated on another visit. The staff regularly checks the temperature of the tubs and they are cleaned out every so often (new water constantly flows in and out but there is calcium build up in the tubs). The resort offers free drinks of coffee, tea, iced tea, lemonade, etc. The provided robes are very convenient and comfortable.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenverLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, March 28, 2014
We are sorry to hear about your less than excellent experience at The Springs Resort & Spa. It means a lot to the owners and management to have feedback on our guests individual experiences. We have made updates and changes to improve our accommodations and service since your stay. Thank you for giving us the opportunity to correct our mistakes and make every future experience excellent!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West, Texas
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 29, 2009

I've stayed here a few times over the years, and can echo other reviewers' gripes about the old rooms being overpriced for the level of comfort offered: I was often conflicted after getting out of the best water, relaxed and feeling good, just to lay down on a hard, uncomfortable bed for $$$ per night.

Well, here's the scoop on the new rooms: "Almost there" is how I would phrase it. Overall, I recommend staying here - but a few things need to be addressed right away. And this part is especially for management, who needs to get a clue or two.

1. The room doors don't have peepholes! This is a Hotel 101 issue, every door should have a peephole.

2. There is NO information in the rooms, none! Aside from a few bibles and a minibar price list ($$$!) there is nothing in the room. How do I get to the pools? Can I get a massage? When is check-out? What's good to eat? Nothing, nada. This, besides being a sign of poor management, is revenue just walking out the door. Really, another Hotel 101 issue. The rub here is that staff already knows this, and still management hasn't budged. It may not seem like a big deal, but you end up calling the front desk a dozen times to figure out stuff every other hotel has laid out in a handy binder.

3. The heating/AC controls were impossible! Again, with no information, had trouble figuring out how to work it. Thanks to some terrible, terrible design, the unit switches on & off randomly, and also switches from hot to cold without your help. We woke up in a pool of sweat and unable to shut the heat off. I almost tore the little piece of junk off the wall! There is no "off" switch, nor a "cool" or "heat" switch, just two buttons that are supposed to do everything - and fail miserably. If I were management, I would be chasing down the jerk that sold me the system. Terrible!

4. The doors are very, very noisy. If you like to sleep in, look elsewhere. Housekeeping gleefully slammed the heavy room doors all morning. If this property really wants to compete on the level their advertising implies, this needs to be addressed immediately.

5. The linens... not so good. With the trend in upscale bedding, The Springs dropped the ball here. While they look great, our sheets had a scratchy, flannel-like quality to them - which was increasingly irritating after a long soak. I asked for the new, fancy sheets to be swapped out for a set from the older building - problem solved! The older sheets were vastly superior to the new stuff. Kudos to housekeeping for making the switch for us (yes, I tipped).

Okay, it's expensive. Or, at least seems so on the face of things, but taking into account what you get, I still think it's a good deal. Rooms at hot springs are always spendy, can't be helped. Hot springs are a pain to maintain, and to do it right - as The Springs does - costs a ton. I look at the room rates as a subsidy to keep the springs going, and with that in mind, I didn't mind forking over the $$$.

The fire pit overlooking the Mother Spring is lovely, as are the grounds. Overall, the new building is very nice, the rooms both lavish & comfortable, but need some adjustment. I get the impression that management spent the money, but hasn't spent the time to fine tune. The new building feels like a 3-star property trying to pass as a 4-star, while a little tuning could actually make it a 4-star resort.

One more aside: new industrial carpet can cause a lot of respiratory distress for some of us, same with fresh paint. Here, the low-VOC paint & carpet really paid off - I had no problems and can recommend this place to anyone who tends to be sensitive to such things. You can breathe easy here.

Now, the springs themselves...

These, IMO, are the best pools in Colorado, along with the best water. The flow rate is high & everything is spotless. The pools are smooth, with no sharp rocks along the edge or gravel on the bottom. Each pool has a placard with the water temp. displayed. With about two dozen or so pools to choose from, you can find your perfect spot. The five new pools are excellent! Having limited 'adults only' access keeps most rowdies out. If you're not a resort guest, access to the adults only pools is an additional $5 charge. Unfortunately, despite the name, the "adult" pools are not clothing optional.

Here's where staying at the Resort pays off: When they boot out non-guests, you can soak as long as you like. 24-hour access is a huge perk, and what keeps me coming back to Pagosa. Things get very quiet, peaceful, and you can pretty much soak in your own pool if it's not peak season. Even on a Friday, there were maybe a dozen or so couples spread out across 20+ pools - can't be beat.

The pools & layout are amazing. Heated towel racks abound, along with heated handrails nearly everywhere. Another reason I come here: I've seen some really bad falls at hot springs around the state (we're talking ambulance-required bad), so I'm glad to see the property take this seriously.

The spa here is a hidden gem, looking at first like a gift shop stuck out in the parking lot - but within are true professionals that gave the best massage I've ever had - a healing and rejuvenating experience. As much as I love the pools, the massage was the highlight of my trip. My shoulders still feel relaxed, and about 10 pounds lighter.

For all my gripes above, compared to other hot springs resorts in Colorado, The Springs has come into a class of its own. It's clear some very hard-working people put in a ton of time to make The Springs Resort what it is and to maintain it. Now, just a few tweaks and they'll have it down.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 0ceanView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review, March 28, 2014
Thank you for taking the time to review your stay at our family owned resort hotel! It is of utmost importance to The Springs Resort & Spa to make every stay a positive experience for all of our guests. We'd like to thank you for your feedback and we hope you consider joining us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Springs Resort & Spa

Property: The Springs Resort & Spa
Address: 165 Hot Springs Blvd., Pagosa Springs, CO 81147
Location: United States > Colorado > Pagosa Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Green Hotel in Pagosa Springs
#1 Romantic Hotel in Pagosa Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Springs Resort & Spa 4*
Number of rooms: 79
Official Description (provided by the hotel):
A family-friendly hot springs resort in the heart of Pagosa Springs Colorado. Offering 23 individual soaking pools of varying temperatures terraced along the banks of the beautiful San Juan River. 100% naturally therapeutic mineral water. All our pools are fed by the Guinness record holder for the World's Deepest Geothermal Hot Spring. Included are a swimming pool, wading pool, waterfall and jetted tubs. The Springs has various room types for our overnight guests, options range from budget to luxury lodging. Photos of each room type from Classic and Deluxe, to our Mountain and Signature Suites are available on our website. Rooms are a great value as they include many additional perks such as 24-hour access to the hot springs, Platinum passes for 2 days (arrival and departure day until 6,) complimentary access to our 5 Relaxation Terrace (18+) soaking tubs, upgraded towels, and plush robes. ... more   less 
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Also Known As:
The Springs Hotel Pagosa Springs
Springs Hotel Pagosa
Springs Pagosa

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