We stayed for a long weekend in a Turret Suite. While I thought overall the room was nice, it was in need of some maintenance that, in my opinion, prevents this property from receiving anywhere near a 4 star self imposed rating. Among the issues I saw was some water damage on the lower bathroom molding, a bathroom door that was sticking due to building setteling, an air conditioner unit that made a loud bang when it cycled off its cooling mode, and water damage to the night stand that is causing the laminate to buckle. Our suite was in their new Eco building so these situations shouldn't exist which indicates that management does not have an active maintenance program.
As for the pools, we found them very nicely arranged and managed. While they advertise in excess of 20 pools to choose from at different temperatures, we do not like to go into water greater than 105 and many were in excess of that and even inexcess of 111. Simply too hot to enjoy yourself. That left for us only 3-4 pools to enjoy. We did buy food and beer from their small hut which I thougth was reasonably priced. Since we were guest at the hotel, we didn't pay a cover to enter the pools which are too high in price at $27 for non-guests. I suspect they are gaming the local hotels by charging so much for access to the pools to close any gaps between the room prices. It doesn't take much to close the gap between what you may think is a cheaper alternative at $27 a person, especailly if you brought family.
The staff was supportive a pleasant and expressed a honest concern if we were enjoying ourselves. They had a nice towel exchange in the lobby which always ensured we had clean towels. Since we stayed in a suite, it wasn't clear if that exchange service was avaialble to everyone.
There were people who complained of the rotten egg smell which is due to the natural sulfur in the water. I actually beleive they managed it well but there are places on the property where it is unavoidable. Anyone who has been to a natural spring understands this is normal.
One day when we were in the lobby we asked for a small bottle of water that the desk agent handed to us with a smile. Two days later we were told it cost $1 to purchase. While I was impressed with their hospitality the first time, it quickly evaporated when they wanted to charge $1 for a bottle of water that cost them less than 25 cents, especially when we paied in excess of $300 for a night for the room. Really felt they were being cheap. I don't think two instances where we asked for water over a 4 day stay was excessive or taking advantage of their generousity.
They have a few firepits around the property that are really nice and enviting. Unfortunately, we didn't want to sit after soaking with wet suits and by the time we managed to dry off in our room, we never went back down to enjoy the pit. However, I give them an A+ for such nice and inviting firepits. It seemed those who did partake were enjoying themselves warming by the fire. Since the temperature during our stay was very warm at night, only a few people were seated but I suspect as the temperature drops, the popularity of these spaces increases. We saw a large on near their Eco building and another more conveniently located near the pools.
I think if management could focus on both their hotel and pool with more attention to detail, they may very well receive a credible 4 star rating.
- Official Description (provided by the hotel):
- A family-friendly hot springs resort in the heart of Pagosa Springs Colorado. Offering 23 individual soaking pools of varying temperatures terraced along the banks of the beautiful San Juan River. 100% naturally therapeutic mineral water. All our pools are fed by the Guinness record holder for the World's Deepest Geothermal Hot Spring. Included are a swimming pool, wading pool, waterfall and jetted tubs. The Springs has various room types for our overnight guests, options range from budget to luxury lodging. Photos of each room type from Classic and Deluxe, to our Mountain and Signature Suites are available on our website. Rooms are a great value as they include many additional perks such as 24-hour access to the hot springs, Platinum passes for 2 days (arrival and departure day until 6,) complimentary access to our 5 Relaxation Terrace (18+) soaking tubs, upgraded towels, and plush robes. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Travelocity, Orbitz and Agoda so you can book your The Springs Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Springs Hotel Pagosa Springs
- Springs Hotel Pagosa
- Springs Pagosa