I went Saturday morning of Labor Day weekend. I enjoyed the soaking and a message. I really enjoy the option to enjoy the mineral waters without being exposed to the sun. I did feel as if I was over run by a large group that came in to the inside soaking area and was very loud and disrupted the ambiance. The lady at the front desk advised me on my way out the most quiet time is when they open. I felt as if it is the staffs responsibility to conserve the ambiance and remind guests of the relaxing atmosphere when necessary. I do want to go back however if you want a relaxing quiet atmosphere I would not recommend going any other time except first thing in the morning. Also if a quiet relaxing atmosphere is important to you I would ask the staff what their policy is pertaining to loud guests before paying admission. My only concern with the facilities were that the steam shower was not working and the cold plunge pool had a slimy film on the walls and floor of the pool.
Thanks for your review of the Overlook. I apologize for not getting you the service and ambience that you read about (and expected) here on TripAdvisor. I knew when you said you were here Saturday of Labor Day weekend that it would reflect how really, really busy we are on that weekend.
That Saturday is one of our top ten busiest days of the year because of the Pagosa Folk & Bluegrass Festival. I 'm a musician and a very proud supporter of this 3-day music festival. Unfortunately for you, the town population triples over that weekend. In addition we provide free soaking passes for a 100 plus musicians and discounted soaking passes and hot showers for the 3000 plus attendees at the Festival. (The Overlook also host's live impromptu music Jam sessions during festival weekend too!) Very, Very busy so it's hard for us to maintain our regular ambiance during that weekend. ( I wish you had requested that our Front -Desk staff speak to the disruptive guests and we would've immediately said something to them)
Honestly Notimeranch, as we continue to be big supporters of Pagosa Folk & Bluegrass Festival, I don't ever see Labor Day weekend ever being as relaxing as most of our TripAdvisor reviews suggest.
I apologize for the the Steam shower being out of order. Parts have been on order for 2 weeks. Also, in the cold plunge we try to use cooled mineral water instead of chlorinated tap water. That water has very high dissolved solids & minerals in it and those minerals will cling to the wall of the tub making it sometimes slick to the touch.
I hope you'll visit the Overlook on a non-holiday weekend get a true Overlook experience. Thanks again for your review because our customers are the ones who help define what good service is here at Overlook Hot Springs.