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“Going downhill”

Pagosa Brewing & Grill
Certificate of Excellence
Price range: $5 - $19
Cuisines: Pizza, Brew Pub
More restaurant details
Restaurant details
Good for: Large groups, Local cuisine, Families with children, Bar scene
Dining options: Dinner, Late Night, Breakfast, Lunch, Takeout
Description: Pagosa Brewing Company™ & Grill is Pagosa's Award Winning Independent Craft Brewery - Recommended by Sunset Magazine, Esquire Magazine, National Geographic & The New York Times. We've got a TV Tap Room, Booth Dining Room & spacious tree-covered Beer Garden with festival tent. We proudly offer a "Made-from-Scratch" Food Menu that features delicious food choices including: *CharBurgers *Pulled Pork *Hand Cut Steaks *Wild-Caught Alaskan Salmon *Chicken Tenders *Hand Tossed Pizzas *Salads & More! 20 taps of Beer, Fine Wines, Craft Cocktails, homemade root beer soda & brewery tours. We've got a new expanded building, multiple parking lots, and more full-service outdoor table service in season. Perfect for large groups. Now offering Weekend Brunch 10a-2p! Cheers!
Reviewed November 4, 2017 via mobile

Pagosa Brewery used to be a great place. In the last few months it has gone down hill from service to food preparation. This occasion hit rock bottom. Ordered a burger cooked medium. It came out rare. By the time a new burger was delivered, the others in the party had long finished. Upon receiving our bill, we gave the waiter three credit cards. Only one came back with the whole meal being charged to it. When we informed the waiter of the error he said we only gave him one credit card. After searching, he found the other cards and proceeded to charge reach card. One would think a discount or comp would be offered, not in this case. Other establishments will be earning our business. It's a shame to see a staple of Pagosa Springs has gone down hill.

5  Thank rkymtnmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColoradoBeerMan, Marketing & Event Coordinator at Pagosa Brewing & Grill, responded to this reviewResponded November 5, 2017

Good evening!
We sincerely apologize that your most recent experience at Pagosa Brewing was so negative.

It's extremely important that our guests are taken care of and that we aren't serving rare food to any patron whatsoever and that any problems are rectified as quickly as possible.

While we have been consistently successful with our burgers, it sounds like we dropped the ball on the preperation of this particualr order and were slow to bring the second burger out. Again our apologies.

I have notified our entire kitchen staff and reinforced the importance of being more attentive and making sure food is cooked to the appropriate temperatures.
Regarding the ticket exchange and the mix up of credit cards, I have also spoken with our waitstaff about the proper way to address split checks and ways to organize multiple cards in an effort to avoid misplacing them.

Is there any reason why the manager was not notified? We highly encourage speaking with managment anytime there is an issue so that we can correct it and or provide compensation right away.

Since we can't go back in time and discount or comp your order, please keep an eye out for an email directly from our owner with additional information.
We hope you'll reconsider and visit again soon so that we can show you what we do best.
Cheers!
Kait Weiland
Marketing & Event Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 - 168 of 1,294 reviews

Reviewed November 4, 2017 via mobile

Good place to eat. Pot roast sandwich was delicious. Friendly, quick service. Atmosphere was laid back and casual.

1  Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColoradoBeerMan, Customer Relations at Pagosa Brewing & Grill, responded to this reviewResponded November 13, 2017

Hi Mary,
Thank for taking the time to let us know about your experience. So glad to hear you made it by the brewery and enjoyed your visit. We hope to see you again soon!

Cheers!
Kait Weiland
Customer Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2017

Met some friends at Pagosa Brewing Co for dinner. Good food and excellent service. We will be back. Thanks.

Review collected in partnership with this restaurant
Thank melwwilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColoradoBeerMan, Owner at Pagosa Brewing & Grill, responded to this reviewResponded November 1, 2017

Can't wait!! Don't forget to follow us on Facebook, Instagram, and Twitter for updates on new feature items and beer releases... especially as the seasons change!
Thanks again for stopping by. Come see us again soon!

Cheers,
Tony Simmons

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2017

Hosted a little get together with 20 women and it was perfect. Tasty pizzas to share with wine and lots of chatter and love. Good service and centrally located for everyone.

Thank trophy_wife56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColoradoBeerMan, Owner at Pagosa Brewing & Grill, responded to this reviewResponded November 1, 2017

So happy to hear that you and the ladies enjoyed your time with us! I know that was a really special surprise and hope that your friend receives nothing but good news moving forward. Thank you again for choosing Pagosa Brewing, we look forward to seeing you again soon!

Cheers,
Tony Simmons

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2017 via mobile

Our server was so extremely nice and great at her job! We had beer battered fish and chips and the fish was salmon, delicious!

Thank stacy z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColoradoBeerMan, Owner at Pagosa Brewing & Grill, responded to this reviewResponded November 1, 2017

Thank you for stopping by and taking a few minutes to tell us about your experience! Glad to here you enjoyed your visist. We hope to see you again soon.

Cheers,
Tony Simmons

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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