OK, it's a beautiful site - Collegiate Peaks, rock pools in the river with the ability to customize the temperature, and they're clearly trying to class up the place...but the fundamentals aren't there for the rates they charge. It's NOT a resort, by the way. It's a hot springs pool with rooms around. Resorts cater to needs other than their own. Let's start with room complaint #1: We couldn't use the shower in the room at ALL. Early in the a.m. it was ice cold, then literally scalding when their cold water holding tank emptied (and they were only 30% capacity at the time). Thankfully, neither adults nor kid was hurt! The excuse was that they use the spring water, but it's simply unsafe and irresponsible, and they could have easily installed temp control faucets when remodeling - which they did a nice job with inside the room...but be careful! We called the desk - "Oh, yeah, we know, you'll want to come down to the springs pool to shower." What??? Our rate was $110 plus tax!!! Plus, if they knew, frankly, it was a safety issue and we should have been warned. Room complaint #2: The room was filthy upon arrival - it simply had not been cleaned AT ALL after the spring breakers left! They hurried a cleaning, but we still found trash around, wrappers of some sort in the shower, etc...ick. The 'wireless' works for about 30 feet around the lodge and wrecked our computer settings. THEN, get this - we were there for two nights (one of which they ended up giving to us, a junior manager really trying hard to be nice) - every morning before seven a.m. - including a weekend day, we were awakened by heavy machinery literally next door working on a water slide mentioned in earlier reviews. They obviously fail to understand their clientele. Then, when they offered to buy us dinner, we asked for veggies instead of fries with the kids meal, and they refused. We got up and walked out. Our advice would be to wait a couple of years until they get their priorities straight, then it might be OK. We get it - it's a remote location and labor is probably tough to source, but they should slow down on the new building and get the basics right before they move on; it's not like guests can just drive down the road if they are unhappy. Upon checkout, we were one of three guests complaining at the desk, and they were all different issues.
- Official Description (provided by the hotel):
- A gorgeous natural oasis surrounded by towering peaks. Your perfect getaway, with every amenity. Mount Princeton Hot Springs Resort is where you can do it all. Satisfy your quest for adventure, experience the healing powers of Colorado hot springs, and indulge in pampering spa treatments. Unlimited outdoor recreation alternatives for every interest, in every season, at every level. Gourmet meals, choice lodging, and our welcoming staff await you. ... more less
- Reservation Options:
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- Also Known As:
- Mount Princeton Hot Springs Hotel Nathrop