We were concerned about our late arrival knowing this was a small motel and thought it might not have all-night desk service so we called about 9:00 p.m. to assure them we were going to arrive. You can imagine our surprise at being told we did not have a reservation since we had prepaid for six nights on Orbitz. The manager assured us he had a room for us for the first two nights and the last two nights but the middle two nights were a problem. When we arrived at the motel about forty minutes later the manager was on the phone with Orbitz and had been since our call. We were given a room and told that he would do what he could to get the matter resolved. In the morning he told us he thought that one of his reservations for the weekend nights would not be used. We packed up our things and later in the day he called us to tell us he had a different room for us for the entire stay. We were totally impressed with the level of service we received. Needless to say we won't be using Orbitz again. They never notified the Briarwood of the reservation we'd made
Now about the motel. What to say? It's old. It's decently maintained. It's cheap. It's very, very quiet. We chose it because of the reviews on this website and because we could stay there for less than $50 per night. We did not regret our choice. The rooms are smallish. There's no coffee maker, but there is a refrigerator and an microwave. If you're offended by older furniture, older, spotlessly clean bathroom fixtures, CRT televisions, no ironing board look elsewhere and pay for it. If you want a good bed in a clean and quiet location with absolutely exceptional customer service and a classic continental (cereal, donuts and muffins, fruit, coffee and juice) breakfast then this is the place for you.
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