IHOP was my family’s go to place. We loved it there for our birthday breakfasts or just the wake up in the morning need for Cheese Blintzes. Our family will no longer go there – EVER!!
My niece is 5 and we ordered breakfast like normal. As the waitress walked away with our order my niece changed her mind. We called the waitress back and changed the order. She was annoyed, but we blew it off as it was morning and maybe she needed another cup of coffee.
We waited and waited and waited for our food. People who came in after us were served and some had even left before we given our food. About 45 minutes later our order arrived and it was COLD! There was no doubt in our minds that these plates were made on time and left to get cold because the waitress felt inconvenienced.
The manager was walking around and approached our table to ask how things were. We told her that we thought our food was made and left to sit and that it was no longer edible for several reasons including the safety of our health. The manager made no effort to make it right. The manager made no offer to discount our ticket. The manager did say, “Some of our staff does not like waiting on children.” She went on to say, “They were working on the problem.”
The corporate IHOP office has not contacted my family regarding this. To me it is very obvious, IHOP hates kids. My niece was not in appropriate; she was not loud out of control. She was as polite as any adult patron; she just changed her mind at the last second. The order hadn’t even gone to the kitchen yet. IHOP condoned these actions!
Never go there!
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