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“Staff & Management Problems” 2 of 5 bubbles
Review of Hampton Inn Loveland

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Hampton Inn Loveland
Ranked #6 of 15 Hotels in Loveland
Certificate of Excellence
Santa Barbara, California
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Staff & Management Problems”
2 of 5 bubbles Reviewed June 10, 2008

I hope I never have another nightmare experience like I did during my recent three day stay at the Hampton Inn in Loveland CO. The room itself wasn't so bad. But, it seems the front desk staff and general manager went out of their way to remind me that this Hampton Inn is definitely not a five star hotel.

They turned what should have been a tiny, easy-to-fix clerical error into a major horror story for me, resulting in the absolute worst customer service I've ever seen. When I checked in, the front desk clerk mistakenly listed me as a one night guest, when I should have been listed as a three night guest. This simple clerical error set in motion a series of events that should never happen to any hotel guest:

• Each time I returned to the hotel, the card key wouldn't open my door. Apparently, the front desk staff is in the habit of automatically changing the electronic locks each day, even if a guest stays for more than one day. I wish that was the biggest problem I encountered, but it isn't even close.

• The clerk who had made the original error on my guest card never corrected it to reflect our agreement that I'd be there for three days instead of only one. So, each time I went to the front desk to ask them to reprogram my door key to let me in my room, they acted surprised that I was still a guest there. If any of them had taken the opportunity to correct & update my guest card, I may have avoided all of the problems to come.

• At the beginning of my final day there, I was confronted by an arrogant, college-aged male front desk clerk who insisted that I absolutely had to check out and there was no way I could stay at the hotel that night, because they were completely booked. He added, with apparent sadistic glee, that there were no available hotel rooms within an hour's drive of Loveland. My explanation of his co-worker's clerical error fell on deaf ears, and he was completely unsympathetic. To make matters worse, he treated me as if it were somehow confirmed that I was the biggest liar on the planet, and he coldly refused to believe anything I said. He pointed to my guest card (which had not been corrected) as proof that I didn't belong there beyond my first night (even though I had just competed my second night there).

• Naturally, I asked to speak with the manager. The young clerk announced that he was in charge of the hotel, because the manager doesn't work there on weekends (which is odd, considering that weekends are their busiest days, and probably the most important days for the manager to be on duty). After some very stressful negotiations, I was finally able to convince the clerk to phone the absent manager at home.

• The manager via phone was similarly cold and unsympathetic. She didn't want to acknowledge that my problems traced back to an error by her staff, and not by me. After pleading my case, she reluctantly agreed to allow me to say, but only if I agreed to pay $60 more than I had for my first night ($159 instead of $99). I felt I was being swindled, but I needed the room, so I agreed. I wish that had solved all my problems, but it didn't. The worst part was yet to come.

• Later that night, I stopped by the front desk to get a "do not disturb" sign for my door. When asked how my stay was going, I mentioned that I was disappointed by the rude treatment I had received earlier in the day by the insolent front desk clerk who tried his best to chase me out of the hotel. Shockingly, my comments triggered a violent verbal assault by an older male desk clerk who was eavesdropping on our conversation. He shouted at me at top volume, "SHUT UP! SHUT UP! THAT'S MY SON YOU'RE TALKING ABOUT! SHUT UP AND STEP AWAY FROM THE DESK! GO BACK TO YOUR ROOM AND GO TO SLEEP! GO BACK TO YOUR ROOM AND GO TO SLEEP - NOW!!" No one has ever yelled at me like that in my life. I'd say he crossed the line, even if Hampton Inn is a budget hotel.

His unwarranted outburst was so violent and threatening, I nearly called the police to have him arrested. It took me 15 minutes to calm him down -- with no help by the two other front desk clerks who witnessed his tirade. No hotel guest should ever be put in the awkward position of having to fend off a hostile verbal assault by an emotionally unstable hotel staffer. I returned to my room so rattled, my adrenalin peaked, I could not sleep the entire night. I was able to solve the problem of the noisy room air conditioner by wearing earplugs. But, it wasn't so easy to get that clerk's verbal attack out of my head.

After my third night, I left the Hampton Inn feeling humiliated, insulted, frustrated, and angry. It bothered me that I had to plead with them just to be allowed to stay there, that I had to endure their rudeness and abuse -- and pay for it all.

The fundamental concept shared by all hotels is that they're supposed to be a place where paying guests are able to sleep in comfort and peace. The staff and management are supposed to facilitate that goal in service to their guests. Unfortunately, the staff at the Hampton Inn in Loveland CO seem to have missed the point.

  • Liked — Firm mattress.
  • Disliked — Poorly trained staff with inadequate customer service skills.
  • Stayed May 2008, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank WestsideFOTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
    180
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    12
See reviews for
123
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Level Contributor
216 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed May 5, 2007

We stayed here after visiting Rocky Mtn N.P. It is located right across the highway from a new Lifestyle shopping Center. teh room was good and the breakfast was also good. It is not far from the National Park and less than a days drive from the Black Hills, SD.

  • Liked — neat and clean. good breakfast
  • Stayed July 2006, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Joseph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 12, 2007

This hotel is conveniently located near the interstate, several restaurants and the new Centera mall and Budweiser events center. The rooms were very clean and fresh. The staff was friendly and helpful. For being a pretty basic hotel everything was great. Considering my other choices in and around the Loveland/Fort Collins area near the interstate. They're not exactly known for 5 * resorts here. Hmm...either this or the BW Coach House which was a total dive at the time....I'd choose this one! But to be fair I haven't seen The Coach House (Crossroads) since they renovated it.

My two biggest concerns at hotels are the comfort of the beds and the showers (I'm 6 feet tall so low shower heads drive me crazy)! The bed was comfortable and the showers actually had water pressure and were a good height. Overall, I was very satisfied with my room and the service here and would recommend it in the future.

  • Liked — It had a great view of the Rocky Mountains from my room on the 3rd floor!
  • Disliked — More expensive than would expect
  • Tips/Secrets — Ask for West facing room on upper floors
  • Stayed May 2005, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank nyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, MI
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed August 6, 2006

We stayed at the Loveland Hampton on July 22, 2006 -- the first night before a week in Estes Park. It's located conveniently at the intersection of two highways and we found everything to be as advertised. Room was clean and well-stocked (if a bit small), service at the front desk was quick and helpful, and the complimentary breakfast was all you could ask for. We checked in late (around midnight) and the front-desk personnel were there to greet and assist us.

The only complaints: the entrance signage should be improved -- you have to drive past the hotel and wind your way back through a retail/restaurant/office complex to get to the Hampton. The parking lot also seemed a bit small -- we had to search for a spot.

Other than that, we were well-pleased with our accommodations.

  • Liked — convenience
  • Stayed July 2006, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Atoz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Loveland

Property: Hampton Inn Loveland
Address: 5500 Stone Creek Cir, Loveland, CO 80538-8827
Phone Number:
Location: United States > Colorado > Loveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Loveland
#4 Business Hotel in Loveland
#5 Romantic Hotel in Loveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Loveland 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Hampton Inn Loveland Hotel Loveland
Loveland Hampton Inn

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