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“Completely Depressing.”

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WoodSpring Suites Loveland
Ranked #11 of 14 Hotels in Loveland
Reviewed December 14, 2010

We were being relocated for my husband's work, booked a week there while we packed & cleaned out our house. After a long and tiring day we checked in, we selected this for the price of course, but also it was billed as a place we could cook in & save money on food as well. We carried up all our personal effects and walk into what can only be described as a jail cell. Complete with a list of infractions they give you in your room which they can "evict" you for! Nuts!
The room was clean enough, but smelled of old greasy food, we figured out pretty fast the the two burner stove top ( no oven ) had the microwave right above it and the fan did not work properly, which made the entire room smell when anything was cooked on the burners.
The unit had no water pressure at all. Everything you can think of that a normal hotel would provide they charge for, towels, linens, Wifi, they charge for EVERYTHING! There is also a long list of charges for items in your room.
THE BED! OMG- was literally a slab which came out of the wall with a very thin HARD mattress- it was impossible to sleep on. You would have to be passed out drunk to sleep on it. We wanted to bring our concerns to the manager but the office wasnt open until 10, I called and left a message for him to let them know he could not stay there. We had to leave before 7am the next day so we returned to resolve the matter in the afternoon, the Manager was very confrontional and unhelpful,we offered to pay for the night we stayed but we could not stay one more night, he said they were not set up for "overnights" & refused to refund the unused balance, basically he just stared at me with his red cheeks! he wouldnt even give me the number to call his manager, we went upstairs and I found their 800# on a piece of their paperwork and called, the customer service person was super friendly & listened to my concerns- at this point we were just packing to leave to go anywhere else to just sleep! My husband went down with the first load- and by the time he returned the 800 Customer Service lady had taken care of everything, contacted the manager & refunded our deposit and unused week. She was amazing!
This place seemed to be filled with transient construction workers and I wonder how they sleep there and then go off to work the next day. I can't imagine how anyone could stay here for more than one night & try to be normal the next day. I was so tired from lack of sleep that I felt like a crazy person! Thank god for the Customer Service line person! I would like to say one thing to the manager there. When I said I would tell everyone what a terrible place this was and you shrugged you shoulders and said " Well, sounds like you arent going to recommend us anyway" There's a big difference between someone who is unsatisifed and someone whos is pissed! Someone unsatisifed will simply not recommend the place when asked- someone pissed will go out of their way to tell EVERYONE. You have alot to learn.

  • Stayed: December 2010, traveled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank justddz
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Additional Information about WoodSpring Suites Loveland

Address: 3915 Peralta Drive, I-25 & East Crossroads Blvd., Loveland, CO 80538-9682 (Formerly Value Place Ft. Collins, Colorado (Loveland))
Phone Number:
Location: United States > Colorado > Loveland
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Loveland
#6 Business Hotel in Loveland
Price Range: $64 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — WoodSpring Suites Loveland 2*
Number of rooms: 121
Official Description (provided by the hotel):
WoodSpring Suites Loveland is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 9:00 AM - 8:00 PM | Sat. 10:00 AM - 4:00 PM | Sun. 3:00 PM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more   less 
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Also Known As:
Value Place Loveland Hotel Loveland

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