The men at the front desk are only friendly when you are checking in. Very rude and unprofessional otherwise. Why aren't any women hired for the desk? In 2 weeks, I have met 4 different desk personnel. I called a good many motel/hotels for pricing. I specifically said I needed a room for the month (31 days) because my apartment would not be ready until the 1st of the following month. I explained I am comparing prices, so I need an exact amount. I was quoted $799.00, plus an add'l $100.00 deposit which would be returned at checkout, if there are no damages to the room. I asked about taxes, and he said $37 or $38 at the most. I drove all the way from the east coast to the west coast, just myself and my young child. We were tired, it was late, and I signed the papers without reading, which I never do. When I got to my room, I saw that I was charged add'l amounts of: $78.21 for city taxes , and $30 for the washing of the linens, total bill-$1007.21... I complained of the bait and switch tactics, and when I said I will wash my own linens(e.g. towels & sheets) in their laundry room at $2.00 a load, they refunded the $30, but not until the manager snidely stated: you should have been charged $4o for that, since you are staying for a month.
When I arrived, it appeared that either I had been given 1/2 a roll of toilet paper or a dollar store flimsy roll. After the 4th day, we ran out, so I went to the front desk to request more, and he said: Already?!! you are kidding me, and finally handed me a roll. After that, i buy my own! To top it off, they charge an outrageous $10 a week for internet in your room.
Also, I walked out to my car one day and realized my key card was in the room. When I explained this to the desk mngr, I asked for my 2nd keycard I was offered at the time of check in and only took one. He snottily replied: Next time you do that,(meaning get locked out) it will be $10.00! (Mind you, I am 55 yrs old, and not accustomed to being talked down to)
Since they are so incompetent, yesterday i went to the desk to make sure they have me down for 31 days instead of 30 (31 days in this mo) the front desk person tells me; oh,no, you are down for 28 days, that is considered a month.
no curtains!! only small slatted white mini blinds which not only let in tons of light at 5:30 am. There are numerous tack holes in the walls on either sides of the windows where apparently guests are tacking up their sheets for privacy and sleep. The bed is like sleeping on a brick. The bed underneath the mattress is like a cheap plywood or pressed wood which has a platform which goes straight down the middle, then crosses in the middle.You can feel the cross piece in your back, while lying down. The pillows are hard as well. It is a crap shoot every evening starting at 5:30, because guests can be different every night, or week. Lots of slamming doors, kids screaming, tvs blaring. There are 2 big dips in the driveway to the hotel from the road, and a huge gaping pothole covering 3/4 of the entrance to the parking lot. Very bad 1st impression. There is no change machine on site for laundry or vending machines. The front desk literally closes with a roll down window at 6 pm mon thru friday, saturday at 2 pm, and sunday they are closed. You can only call in an emergency if you need something.
The only nice thing I can say, is the housekeeping lady is very sweet and cheerful. She is also excellent at her job, this place is very clean.
- Official Description (provided by the hotel):
- WoodSpring Suites Loveland is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 9:00 AM - 8:00 PM | Sat. 10:00 AM - 4:00 PM | Sun. 3:00 PM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
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- Also Known As:
- Value Place Loveland Hotel Loveland