This is what I have written to the corporation...their response? NOTHING
To Whom It May Concern,
I would like to that owns Outback to read this letter, and decide if this is the way in which you would like Outback to be represented by your franchise owners. I realize that this will be given to the restaurant in question; however, I do hope that others will also view this because this particular owner is only interested in the almighty dollar – not the customer’s experience.
Before Christmas 2012 I contacted Outback via website/email to express how one is treated when dining at a Southeast Michigan franchised owned restaurant. When I returned from Christmas vacation in January 2013 and to my dismay there was no reply from Outback or the individual restaurant, so I tried again. This time my email via Outback website was returned and I received a call from the owner, Ryan (?). He assured me that he was sorry for any difficulties, including getting no response from my original email. He asked me to try the West Bloomfield, Michigan restaurant one more time, he would ensure great service; he also sent me “Outback bucks”. I was hesitant to say the least, but on Friday, January 18, 2013 I thought I would give it try. The order was simple, one classic cheeseburger with American cheese, one classic cheeseburger with swiss (this was take-out). Although the person taking the order said it would take 15-20 minutes we waited in the car an additional 10 minutes…a total of 30 minutes for two cheeseburgers…and they were made incorrectly; both came with American cheese. I contacted Ryan immediately and was extremely disappointed. I advised him I would contact the corporation, but he stated “it’ll only get kicked-back to me”…clearly insinuating franchise owners are not held accountable by the corporation. I begrudgingly agreed to give him one last chance…he PROMISED he would take care of me. On Saturday, January 26, 2013 I contacted the restaurant and placed my take-out order, speaking with Andrea. I ordered the outback special, medium rare with dressed baked potato and steamed broccoli, and seafood pasta. I spoke to Ryan after I made the order to make certain it would be correct…he said he would check it himself. When we picked up the order Ryan stated that he would only take the burger prices off the bill, we would have to pay the measly $13.00 difference (clearly he loves money and not customers). We paid the fee, went home and believe it or not AGAIN IT WAS WRONG. There was no baked potato. I immediately called and although I advised Ryan that the baked potatoes was missing, and clearly someone knew it should be there judging by the sour cream, butter and bacon bits he had to look at the ticket. He came back to the phone insisting the staff was “for sure” they put the baked potato in the order…clearly insinuating I was lying!! Who lies about a baked potato? I am infuriated that again the restaurant got the order wrong again; I am insulted that I was deemed a liar because his staff could not get it correct, and finally I am confused that the owner would not look at the order before it left considering all the difficulties I have encountered at this particular restaurant.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.